Communications Officer
Job details
Job title:
Communications Officer
Responsible
to:
Responsible
for:
Location:
Communication functions,
event management and
delivery of the
communications plan for the
Liverpool Waves of Hope
Project
Campaigns Manager
Liverpool with travel across all
locations
Overview of the role
The Communications Officer supports the Head of Communications and Campaigns Manager in
the delivery of excellent communication functions across the organisation.
Develop and deliver a successful group wide events programme for both staff and customers.
Oversee the co-ordination of the communications plan for the Liverpool Waves of Hope Project
which is funded by The Big Lottery.
Main responsibilities and accountabilities

Support the Head of Communications in providing an effective communications service to the
organisation, working as part of an integrated and innovative communications team, delivering
excellence at all times.

Develop and deliver a varied programme of events including staff and customer events, using
creativity in terms of content, delivery and promotion and providing advice and guidance to
ensure all events are delivered to an excellent standard.

Assist the Campaigns Manager in developing and delivering successful and effective
campaigns by offering support and advice on communicating messages and monitoring
feedback.

Support and assist to produce a range of creative marketing materials, offering suggestions and
solutions when necessary, in terms of design and content.

Liaise with external agencies for sourcing work eg design of marketing materials, event
management activity and other communication related work. Being confident in sourcing
quotes for relevant work and developing professional relationships with suppliers.

Procure promotional merchandise for relevant teams following Plus Dane’s Procurement Policy
and ensuring value for money is followed.

Support the Digital Communications Officer in keeping Plus Dane’s website and intranet up to
date with key information and images.

Work as a flexible member of the Communications Team, offering support and advice when
Communications Officer
necessary, including to wider teams also contributing ideas and participating in projects when
required. Be able to deal with enquiries from other teams in relation to routine communication
issues and develop effective working relationships with internal colleagues across the
organisation and external partners and customers.

Ensure individual objectives and progress of work is recorded on Covalent on a regular basis.

Liverpool Waves of Hope Project – as part of a £10m project which Plus Dane project manages
working with external agencies, you will oversee the communications work-stream, liaise with
key stakeholders including delivery partners, expert citizens and wider stakeholders to ensure
that the work-stream is progressed to support the achievement of the program’s aims and
objectives.
This role is funded by The Big Lottery for 14 hours (two days) per week for all aspects of
communication actions delivered within the team (a weekly timesheet will need to be
completed).
The role includes:
o
o
o
o
o
o
To lead the development and delivery of the marketing and communications plan
To ensure marketing and communication activities are delivered within budget and to
agreed timescales
To track marketing and communication deliverables using appropriate tools
To constantly monitor and report on progress of the communications plan to the Project
Manager
To present reports defining progress, problems and solutions to the Project Manager
To attend relevant meetings such as the Internal Project Group and provide relevant
updates.
Functional responsibilities
The post is responsible for providing advice to the following functions within Plus Dane:



Corporate Communications Strategy
Internal Communications Strategy
Liverpool Waves of Hope marketing plan




Communications Team
All staff across the organisation
Liverpool Waves of Hope Project
External partners and agencies
Key contacts
The post is responsible for actively promoting and representing Plus Dane to a broad range of
stakeholders. Key contacts in the post are detailed below.
Key internal contacts are:
Key external contacts are:




Chief Executive / Leadership Team
Managers and staff across the
organisation
Stakeholders / Partners
Suppliers
Communications Officer
Job details
Job title:
Communications Officer
Area
Requirements
Education
 Good standard of general education to GCSE level (or equivalent)
 A relevant qualification at degree level or equivalent (CIM/CIPR etc) would be
an advantage
Experience
and
knowledge
Has experience of:
Personal
qualities
Able to:
 Working as part of an innovative team and a willingness to support / assist
colleagues. Use your own initiative and thinking on your feet to offer ideas and
solutions.
 Proven ability to organise a range of successful events
 Ability to contribute to and deliver effective marketing campaigns
 Experience of updating websites/intranets using content management systems
 Excellent writing skills and able to create engaging and responsive content
 Experience of delivering against team and individual targets
 Ability to prioritise workloads and work under pressure to deliver tight deadlines
 Experience of effective relationship management with internal and external
customers






Offer creative solutions
Influence others
Confidently make decisions
Be creative and an innovative thinker
Be organised and manage their time
Represent and promote Plus Dane’s mission and values
Has:
 High personal integrity and a strong focus on personal accountability to deliver
effective outcomes
 Excellent communication and negotiation skills
 Excellent written, verbal and numerical skills
 A full clean driving licence
Is:
 Self-motivated
 Performance driven
 Customer focused