Metro City Bank Job Description
Title: Teller I
Department: Branch Operations
Reports to: Branch Manager
FLSA Code: Non-Exempt
Job Grade: 12
Overview:
This position is responsible for servicing customers by processing customer paying and receiving
transactions in an accurate and timely manner. Tellers must also rotate between branches, as
needed.
Essential Duties:
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With accuracy, order, receive, verify, and distribute cash
Accept retail and commercial deposits, verify cash and endorsements and provide
customer a receipt
Accept savings deposits and withdrawals, verify signatures
Identify customers, cash checks, or refer customer to an officer for authorization to cash
check when needed
Prepare official checks and money orders
Balance cash drawer daily
Accept payments for loans
Open and close vault
May be responsible for bank opening/closing
Perform all duties in compliance with BSA/AML regulations and requirements
Obtains adequate data for CIP on all wire and money instrument transactions
Monitors and reports suspicious activity to the BSA Officer
Competencies:
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Customer Service - Manages difficult or emotional customer situations; Responds
promptly to customer needs; Solicits customer feedback to improve service; Responds to
requests for service and assistance; Meets commitments.
Diversity - Shows respect and sensitivity for cultural differences.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others;
Works with integrity and ethically; Upholds organizational values.
Organizational Support - Follows policies and procedures; Completes administrative
tasks correctly and on time; Supports organization's goals and values.
Judgment - Includes appropriate people in decision-making process.
Metro City Bank Job Description
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Motivation - Measures self against standard of excellence.
Planning/Organizing - Uses time efficiently.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure;
Treats others with respect and consideration regardless of their status or position; Accepts
responsibility for own actions; Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and
promote quality; Applies feedback to improve performance; Monitors own work to
ensure quality.
Quantity - Meets productivity standards; Completes work in timely manner; Strives to
increase productivity; Works quickly.
Safety and Security - Observes safety and security procedures; Reports potentially unsafe
conditions; Uses equipment and materials properly.
Adaptability - Adapts to changes in the work environment.
Attendance/Punctuality - Is consistently at work and on time; Ensures work
responsibilities are covered when absent; Arrives at meetings and appointments on time.
Dependability - Follows instructions, responds to management direction; Takes
responsibility for own actions; Keeps commitments.
Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased
responsibilities; Asks for and offers help when needed
Innovation - Meets challenges with resourcefulness; Generates suggestions for improving
work.
Education/Additional Training or Certifications:
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High school Diploma or equivalent
Previous Work Experience:
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Previous cash handling experience required
Previous customer service experience required
Language Skills
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Ability to read and interpret documents such as safety rules, operating and maintenance
instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before customers and employees of organization
Bilingual skills preferred - English/Spanish, English/Vietnamese, English/Korean,
English/Chinese
Metro City Bank Job Description
Work Environment:
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This job operates in a professional work environment.
The role routinely uses standard office equipment such as computers, phones,
photocopiers, filing cabinets and fax machines
Physical Demands:
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While performing the duties of this Job, the employee is regularly required to stand; use
hands to finger, handle, or feel and talk or hear. The employee is frequently required to
reach with hands and arms. The employee is occasionally required to sit and walk. The
employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities
required by this job include close vision, distance vision, color vision, peripheral vision,
depth perception and ability to adjust focus.
AAP/EEO Statement:
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Metro City Bank is an Equal Employment Opportunity/Affirmative Action Employer
with regard to Females, Minorities, Veterans and Disabled Persons
Other Duties:
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Please note this job description is not designed to cover or contain a comprehensive
listing of activities, duties or responsibilities that are required of the employee for this
job. Duties, responsibilities and activities may change at any time with or without notice.
By signing below, I acknowledge I have read and understand the Job Description above.
Employee Signature
Date