EXECUTIVE ROLE STATEMENT
JOB TITLE: Director, Incident Management
DEPARTMENT: Education and Child Development
CLASSIFICATION: SAES Level 1
PORTFOLIO: Office for Resources, Operations and Assurance
POSITION NUMBER:
DIVISION: Incident Management Division
REPORTING AND WORKING RELATIONSHIPS
POSITIONS REPORTING TO THIS POSITION
 Manager, Investigations Unit
 Manager, School Care
 Manager, HR Support- Misconduct and Incapacity
 Manager, Parent Complaint Unit
 Manager, Legislation and Legal Services Unit
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Reports to Deputy Chief Executive, Office for Resources, Operations
and Assurances
Works collaboratively with other executives and senior managers
across the Department
Responds to and provides high quality and timely information and
advice to the Chief Executive and the Minister for Education and
Child Development on a frequent basis
Office for Resources, Operations and Assurance
Deputy Chief Executive/Chief Operating Officer
Incident Management Division
Director
Investigations
Unit
HR Support –
Misconduct
and
Incapacity
School Care
Assistant
Director
(proposed)
Parent
Complaint
Unit
Legislation
and Legal
Services Unit
Case
Managers
PRIMARY PURPOSE OF THE POSITION:
The Incident Management Division is a newly established division comprising of 5 existing Units, each with a significant role in Incident Management (Investigations
Unit, HR Support – Misconduct and Incapacity, School Care, Parent Complaint Unit, Legislation & Legal Services Unit).
The function of the Division is to coordinate the receipt, assessment and response to incidents, complaints and appeals, and in particular those which are severe
/critical and/or require urgent attention.
The aims of the Incident Management function are:
 to ensure that parents and carers can be confident and assured that the interests and safety needs of their children are met
 incidents (particularly those of a severe/critical nature), complaints and appeals will be responded to in an effective and timely manner, with respect,
transparently and professionally
The Director, Incident Management will lead the delivery of quality coordinated incident management by:
 setting broad policy direction for the department to support prevention, early intervention and effective management of critical incidents
 leading and coordinating effective case management, resulting in timely and accurate assessment and resolution of complex and significant issues
 reporting to and supporting the CE in providing information, advice to the Minister, school and preschool communities, the Interagency Taskforce and other
agencies about the steps being taken following the report of an incident with a focus on child safety
 establishing ongoing measures, monitoring and reporting against performance standards
 establishing capacity building programs and/or collaborating with existing departmental training and development programs to promote prevention, early
intervention and effective management of critical incidents
NB Incident management is only part of the function of Legislation and Legal Services Unit, this unit has other significant functions that also need to be managed
successfully by the Director.
The department seeks to ensure the existence of an ethical culture through adherence to the Code and its complementary departmental policies, procedures and
guidelines.
SELECTION CRITERIA
The claims of each applicant will be assessed against the five criteria. The capabilities or competency elements outlined under each of the main headings
are not in themselves additional criteria and it is not intended that applications and assessments should address each and every capability. Applicants
should frame their application in the context of the requirements of the position and its key outcomes. Selection committees will assess applications
against the criteria below, taking into consideration the context of the position and any specific capabilities that have been identified as being relevant /
necessary for the position.
SAES SELECTION CRITERIA: CORE COMPETENCIES
Shapes Strategic Thinking and Change

Creates Vision

Inspires

Thinks and acts strategically

Leads and influences change

Solves problems
Achieves Results

Achieves and delivers results

Drives organisational effectiveness
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Exercises sound judgement
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Manages compliance with legislation
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Assumes Accountability
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Evaluates
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Applies Technical Expertise
Drives Business Excellence

Influences organisational performance

Predicts and plans for future organisational needs

Leads and develops people
Drives Business Excellence (cont.)

Builds capability and expertise

Promotes a customer service ethos

Directs Resources
Forges Relationships and Engages Others

Develops and uses political savvy

Negotiates and influences

Manages Conflict

Promotes information sharing and the gathering of knowledge

Established and maintains strategic networks

Communicates clearly and adapts to audience
Exemplifies Personal Drive and Professionalism

Models the South Australian Executive Service values

Engages with risk and shows personal courage

Displays flexibility and resilience
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Demonstrates self awareness and a commitment to personal development
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Promotes and integrates diversity into the workplace
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Values wellbeing for self and others
KEY RELATIONSHIPS / INTERACTIONS
KEY OUTCOMES (Maximum 8 and in priority order)
Internal:
 Deputy Chief Executives
 Executive Directors
 Chief Executive
 Minister for Education and Child Development
 Educational Directors/’Support Directors’
 Central Office Directors
 Educational Leaders
 Departmental and Ministerial senior staff
1. High level leadership and coordination of complex strategies resulting in
timely and accurate effective incident management.
External:
 State Government Agencies and other government agencies
 Regulatory Authority
 Teachers Registration Board
 Non-government schooling sector
4. Provision of high quality and timely advice to the Minister for Education and
Child Development, Chief Executive, Deputy Chief Executives, Agency
Heads and other senior executives.
2. Leadership for the development and delivery of appropriate Incident
Management policy, standards, strategic and operational plans and
management strategies that contributes to meeting corporate and
community objectives.
3. The design and delivery of effective case management (skilful, timely and
accurate assessment and resolution of complex and significant issues).
5. Leadership for effective incident management is embedded in departmental
culture and processes including promoting a positive relationship with sites
and services, schools, preschools and parents.
KEY CHALLENGES
DECD has significant responsibilities as the South Australian public educator
and has an overall primary role to protect child and student safety and wellbeing. The ability for the organisation to skilfully, quickly and accurately
assess and resolve what can be very complex and significant issues is
viewed as a function of critical importance for the agency.
The scope, complexity and accountability in relation to incident management
have increased as a result of community expectations, media scrutiny and
recent legislative change, particularly in matters of child protection.
The coordination and response to critical/severe incidents, processes,
judgements and decisions exercised in the position are subject to significant
scrutiny and must be effectively managed to minimise risk to the safety of
children and students, the well-being of employees and the reputation and
financial liability of the Department.
6. Leading and managing the Division by addressing issues such as
operational planning, staff development, team management and
communication to ensure effective and efficient deployment of staff and
resources.
7. Initiation of and contribution to interagency initiatives which improve effective
incident management.
8. Establishment and promotion of proactive strategies that build the capacity
of DECD leaders to prevent, intervene and manage critical incidents.
QUALIFICATIONS

Essential – An appropriate tertiary qualification

Desirable – Legal, Investigations, Social Sciences or Human Resource
Management qualifications would be an advantage
SPECIAL CONDITIONS
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Work Status: Eligibility to work in Australia
Location: Adelaide CBD
Required to enter into a performance agreement for the achievement
of specified outcomes
Out of hours work will be required
Intra and Inter-state travel may be required
Appointment on a five year contract
ESSENTIAL TECHNICAL KNOWLEDGE / EXPERTISE / CAPABILITIES
Skills
 Proven ability to select and apply high level communication and interpersonal
skills to negotiate and liaise effectively at senior levels, both within and outside
the Department and the ability to use these to lead and motivate staff and
external stakeholders in a way that instils trust and confidence
 Proven ability to select and apply appropriate high level leadership methods
and strategies in large and complex organisations undergoing significant
change.
 Proven high level emotional intelligence with demonstrated personal resilience
during times of continuous high pressure.
 Proven ability to develop and implement state-wide policy and strategy to
support corporate goals and initiatives and to translate policy into action.
 Proven ability to acquire and manage human, financial and physical resources
in a complex environment including monitoring, reporting and analysing the
provision of quality services to meet performance outcomes.
 Proven ability to develop and maintain effective networks, alliance and
operational relationships with internal and external clients and stakeholders and
working across agencies.
Experience
 Experience in leading and managing people and projects to achieve service
delivery outcomes of a high order and support government/corporate policy and
strategy
 Experience in strategic analysis, research, planning and advisory skills
combined with creative problem solving skills that can deliver successful
strategies and solutions.
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Experience in leading and motivating a diverse team in a way that instils trust
and confidence to meet performance outcomes in a complex environment
Experience in the provision of advice at Executive and Ministerial levels
Knowledge
 A thorough knowledge of incident management.
 A knowledge of departmental policies and relevant legislative requirements
relevant to the position
 A sound knowledge of policy development and implementation processes
 An understanding of, experience in, and ability to manage the spirit and
principles of the Premier’s Safety Commitment and the legislative requirements
of the Occupational Health, Safety and Welfare Act, utilising AS/NZS 4360 Risk
Management, or to an equivalent set of standards
DESIRABLE TECHNICAL KNOWLEDGE / EXPERTISE / CAPABILITIES
Experience
 Experience in one or more of the following areas is highly desirable:
o Law / Legal proceedings
o Investigations into criminal misconduct
o Complex human resource situations
o Management of significant workplace incidents in community settings
Certified correct
Delegate:
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Occupant:
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