Jefferson Healthcare

Jefferson
Healthcar
e
2014
Strategic
Plan

“Develop and
introduce a Patient
and Family Advisory
Council.
This was also in our
2013 plan but
planning and
executing the plan
took much longer
that we had originally
thought
 Fear
and Discomfort
◦ Of sharing power and
information
◦ Of not choosing the right people
 Competing Priorities
◦ EPIC Implementation
 Slow to involve Human Resources
Assigned to our Service Excellence
Committee
 Developed a task force that consisted
of Patient Advocate, CNO, Human
Resources, Marketing, and Direct
Patient Care Staff and our EVS Director
 Began working on Goals and
Outcomes for the PFAC

 Defined
Goals and Role of
PFAC
 Drafted a Charter-Completion
left for PFAC
 Developed membership
characteristics
 HR
led this process
 Advertisements
◦ Website
◦ Local Papers
 Developed application
 Screened to interview
 Interviewed and Selected
Ability to share insights and
information about their experiences in
ways that others can learn from
 Sees beyond their own personal
experiences
 Shows concern for more than one
issue or agenda
 Demonstrates good listening skills

Respects the perspective of others
 Speak honestly and comfortably in a
group
 Interacts well with many different
types of people
 Works in partnership with others
 Ability to share their story in a
meaningful way


Volunteer
◦ Retired CRNA
◦ Retired Nurse Ethicist
◦ Retired
Pharmaceutical
Representative
◦ Retired Psychologist
◦ Business Owner

Staff
◦ Patient Advocate
(chair)
◦ Administrative
Assistant
◦ Inpatient staff RN
◦ Home Health staff RN
◦ Pharmacy Tech
◦ Financial Services
Employee
 Volunteer
Status
 Completed New Employee
Orientation
 PFAC Orientation




Welcome by CEO
and CNO and
Commissioner
Introduction of
members
Review draft
Charter
Reporting
Structure
Mission:
Our mission is to serve as an
advisory resource for
Jefferson Healthcare on
providing excellence in
person centered care.
Vision:
The patient is at the heart of
all decisions. The Jefferson
Healthcare Patient & Family
Advisory Council is
dedicated to advancing
comprehensive and
compassionate health care.



Charter review and
refinement June,
July 2014
PFAC Rounds of
Campus
June 2014
Viewed Patient
Safety Video on
Health Literacy

Committee Member
Observations
◦ Intention of JHC
employees to do
good 100%
◦ Implementation 75%


Review Issues that
PFAC members
themselves have
experienced
Methodology for
Receiving Hospital
issues of concern



Input on new
construction
Membership on
other committees
Hospital Processes
◦ Admission/Discharge
◦ Patient Education
◦ Care Partners