SYSTECH
C O R P O R A T I O N
IPG ATM Support Training
• Overview
• Products
• Uses
• Setup
• Configuration
• Networking
• Transactions
• Dial backup
• Troubleshooting
• Transactions
• Tools
• General Information
SYSTECH
C O R P O R A T I O N
IPG/7000 Family
Connecting “Legacy” (non-Internet) equipment
(With Phone, Serial or Non-Secure Interfaces)
To the Internet or your private network.
POTS to Internet SSL ATM Processing Solution
Public
Internet
Secure Transactions
Broadband
Modem
RJ11
Telephone
SSL
SYSTECH
C O R P O R A T I O N
IPG-7110
SSL Host
Private IP to Internet SSL ATM Processing Solution
Public
Internet
IP
Broadband
Modem
SSL
SYSTECH
C O R P O R A T I O N
Secure Transactions
SSL Host
RS232 Serial to Internet SSL ATM Processing Solution
Public
Internet
Secure Transactions
Broadband
Modem
RS232
SSL
SYSTECH
C O R P O R A T I O N
IPG-7101
SSL Host
Other Systech/RBSLynk IPG Applications
Dial Back Up
Dial
POS Terminal
Public Internet
Private WAN
PSTN Dial
IP
Open SSL
POS Controller
ATM
Tank Monitor
Check Reader
SYSTECH
C O R P O R A T I O N
Basic IPG Setup
Plug it into the Store Network
Find its IP Address
Load the RBSLynk Config and Go!
SYSTECH
C O R P O R A T I O N
Typical Store Network
DSL
Public Internet
Modem
Other Network
Device
Laptop
IPG
Back Office PC
SYSTECH
C O R P O R A T I O N
Why Use a Firewall/Router?
• Protects local devices from Internet access
• Allows multiple devices to share single
Internet connection
• Acts as a DHCP server
Systech ALWAYS recommends using a
firewall/router when connecting to the Internet
SYSTECH
C O R P O R A T I O N
Network Config Items - DHCP (automatic) or static (manual)
• IP Address
• Network Mask
• Gateway Address
• DNS Server Address(es)
• (Time Server – HTTP, NTP)
Normally, use DHCP
Use Static (manual) if the IPG is a server (IP to SSL)
SYSTECH
C O R P O R A T I O N
Configuring Transaction Processing
Public
Internet
Serial
Settings
Time
Settings
Phone/Network
Translation
Network,
DNS,
IP Routing
Settings
Protocol
Settings
Save Config: Flash Management -> Configuration Database -> BDNL
Load Config: Flash Management -> Browse -> Update Flash
Transaction Hosts
Production Server: tptrans.lynksystems.com
Test Server: tpdev.lynksystems.com
Port
Function
IPG Host Protocol
6660
Visa2, single thread, with ENQ (most dial devices)
Simple POS, 7E, Host ENQ
6661
2 byte length, exclusive, single/multi (IP based ATMS)
Secure TCP
6662
Visa2, multi thread, with ENQ
Simple POS, 7E, Host ENQ
6663
Visa2, multi thread, without ENQ
Simple POS, 7E, Host ENQ
6664
Visa2, single thread, without ENQ
Simple POS, 7E, Host ENQ
SYSTECH
C O R P O R A T I O N
Dial Backup
Public
Internet
Secure Transactions
Broadband
Modem
RJ11
Telephone
SSL Host
SYSTECH
C O R P O R A T I O N
IPG-7110
• Dial-to-dial backup is automatically configured on units with a modem
• IP-to-dial backup must be configured with a backup host/number.
SYSTECH
C O R P O R A T I O N
Review of Configurations
• Ahead of time
• Configure Serial Settings
• Configure Phone/Network Translations
• Configure Protocol Settings
• Configure Time Server(s)
• Save Configuration as a BDNL file
• For each site
• Load appropriate saved configuration
• When NOT to load an RBS Lynk config
• Multiple devices connecting to the IPG –
some not going to RBS Lynk
SYSTECH
C O R P O R A T I O N
Troubleshooting/Diagnosis
• Good Transactions
• What can go wrong
• Support Tools
SYSTECH
C O R P O R A T I O N
Typical Dial Transaction
ATM
IPG
HOST
Dials
Answers call,
translates ph#,
contacts host
Accepts SSL
Connection
Send ENQ
Send TREQ
Send TRESP
Send ACK
Send EOT
Hangup
Hangup
Simple,
pass thru
operation
Can see a summary of this in the Troubleshooting Section
SYSTECH
C O R P O R A T I O N
Example Troubleshooting Display
Transactions are listed most recent first
SYSTECH
C O R P O R A T I O N
Typical IP Transaction
ATM
IPG
HOST
TCP/IP connect
Accepts connect,
translates network,
contacts host
Accepts SSL
Connection
Send TREQ
Send TRESP
Hangup
Hangup
Simple,
pass thru
operation
SYSTECH
C O R P O R A T I O N
What Can Go Wrong?
• Network Problems
• Port Server Utility Problems
• Configuration Errors
• Software Problems
• Hardware Problems
SYSTECH
C O R P O R A T I O N
Support Tools
• LEDs
• Troubleshooting
• System Log
• Restore Factory Default
• Modem Recording
• Ethereal recording (later versions)
• eMail (later versions)
• rHTTP (later versions)
SYSTECH
C O R P O R A T I O N
LEDs
LED
OFF
Steady Green
Blinking Green
Status
no power
running,
no IP address
running,
has an IP address
Ethernet
no connection
hardware connection, idle connection, activity
Serial
not configured
configured or in use
in use, activity
POS Term
not configured
configured
in use, activity
Modem
not in use
in use
in use, activity
Orange/Yellow Status indicates rebooting
Red or Blinking Red indicates error
SYSTECH
C O R P O R A T I O N
IPG Models
Example: IPG/7110
Number of Serial Ports
0, 1, 2
Number of POS Phone Ports
0, 1, 2, 4
Modem (Dial Backup) Port
1 – no modem
Buys:
IPG/7110
IPG/7111
IPG/7501
IPG/7510
IPG/7522
5 - modem
SYSTECH
C O R P O R A T I O N
Miscellaneous
BDNL Files
- Binary, cannot be edited (checksum in header)
- Contain:
Configurations
Software (firmware)
File System
Command Line Tools
- r4000 – up/download configurations, upload firmware
- ncctool – discover units
Uploading/Downloading
- Save Config: Flash Management -> Configuration Database -> BDNL
- Load Config: Flash Management -> Browse -> Update Flash
ECO 4821 – The Triton “Dial Tone” fix
Model
Last Rev Without
ECO
First Rev With
ECO
7510
G-1
H
7511
G-1
H
7542
C-1
D
7522
G-1
H
7540
C-2
D
7520
G-1
H
7110
G-2
H
7111
G-2
H
7140
A-1
B
7120
B-2
C
Deviation Dev 4820 accomplishes the same fix on earlier revisions.