MTM’s Code of Conduct
Making the Right Decisions
By: Jeanne Kues, Compliance Auditor, 1/30/2012
Outline
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MTM’s Mission Statement
MTM’s Vision Statement
What is a Code of Conduct?
MTM’s Eight-Part Code of Conduct
Summary/Conclusion
© January 2012. Medical Transportation Management, Inc., 16 Hawk Ridge Drive, Lake Saint Louis, MO 63367. This program cannot be used without
the written permission of Medical Transportation Management, Inc.; provided, however, that express permission is granted to transportation
provider companies under contract with Medical Transportation Management, Inc. for use in educating employees and downstream entities.
MTM’s Mission Statement
 MTM’s mission is to be the premier manager of
non-emergency transportation services, providing
safe, reliable transportation for passengers and the
best value for clients.
© January 2012. Medical Transportation Management, Inc., 16 Hawk Ridge Drive, Lake Saint Louis, MO 63367. This program cannot be used without
the written permission of Medical Transportation Management, Inc.; provided, however, that express permission is granted to transportation
provider companies under contract with Medical Transportation Management, Inc. for use in educating employees and downstream entities.
MTM’s Vision Statement
 MTM strives to bring a direct and honest approach to
the creation of innovative solutions for today’s health
and social concerns, particularly in accessing medical
care, medical program management, information
management and new product development.
 To achieve its vision, MTM develops best practices for
managing transportation access to healthcare and social
services for the disabled, underserved and elderly;
providing reduced cost to clients and increased
participant satisfaction.
© January 2012. Medical Transportation Management, Inc., 16 Hawk Ridge Drive, Lake Saint Louis, MO 63367. This program cannot be used without
the written permission of Medical Transportation Management, Inc.; provided, however, that express permission is granted to transportation
provider companies under contract with Medical Transportation Management, Inc. for use in educating employees and downstream entities.
What is a Code of Conduct?
 Also referred to as Code of Conduct and Ethics.
 Companies create and stand by their Code of
Conduct and/or Code of Conduct and Ethics, using it
as a guide for all activities and decision making.
 Like other companies, MTM’s Code of Conduct
defines the expectations within the company:
ethically, professionally, etc.
© January 2012. Medical Transportation Management, Inc., 16 Hawk Ridge Drive, Lake Saint Louis, MO 63367. This program cannot be used without
the written permission of Medical Transportation Management, Inc.; provided, however, that express permission is granted to transportation
provider companies under contract with Medical Transportation Management, Inc. for use in educating employees and downstream entities.
#1 Professional Integrity
 Conducting business with integrity, honesty, and respect for
others is the most important piece in understanding the MTM
Code of Conduct.
 No MTM employee or associate should ever knowingly conduct
any business transaction that is not fair and honest, or does not
abide by MTM’s proven standards of excellence.
 Without threat of reprisal, employees and associates are
welcome to report to their superiors or representative any
situation that potentially deviates from MTM’s Code of
Conduct.
© January 2012. Medical Transportation Management, Inc., 16 Hawk Ridge Drive, Lake Saint Louis, MO 63367. This program cannot be used without
the written permission of Medical Transportation Management, Inc.; provided, however, that express permission is granted to transportation
provider companies under contract with Medical Transportation Management, Inc. for use in educating employees and downstream entities.
#2 Conflicts of Interest
 First and foremost, all employee and associate actions
should be legal, honest, and respectful of the company
position.
 Employees/associates should not use their position or
information they possess for their own personal gain
when it conflicts with the company’s gain.
 Participating in such activities as giving/receiving gifts for
favorable outcomes, taking/receiving bribes, sharing
insider secrets, etc. is strictly prohibited.
© January 2012. Medical Transportation Management, Inc., 16 Hawk Ridge Drive, Lake Saint Louis, MO 63367. This program cannot be used without
the written permission of Medical Transportation Management, Inc.; provided, however, that express permission is granted to transportation
provider companies under contract with Medical Transportation Management, Inc. for use in educating employees and downstream entities.
#3 Confidentiality
 Employees/associates must maintain confidentiality not
only of MTM’s proprietary information, but also all
information pertaining and belonging to MTM clients
and their membership.
 MTM business, and information related to MTM
business, should not be discussed outside of the
workplace at any time.
 MTM clients and their membership rely on MTM, the
employees, and associates to guard their information
from outside sources.
© January 2012. Medical Transportation Management, Inc., 16 Hawk Ridge Drive, Lake Saint Louis, MO 63367. This program cannot be used without
the written permission of Medical Transportation Management, Inc.; provided, however, that express permission is granted to transportation
provider companies under contract with Medical Transportation Management, Inc. for use in educating employees and downstream entities.
#4 Record-Keeping, Financial Controls, and Disclosures
 Record keeping, in all aspects of MTM business
dealings, must be honestly reported, accurate, and
timely.
 As many MTM records become “public”, it is critical
for records to be complete and reported as honestly
as possible, without exaggeration or guesswork.
 Records are destroyed in accordance with current
MTM policies.
© January 2012. Medical Transportation Management, Inc., 16 Hawk Ridge Drive, Lake Saint Louis, MO 63367. This program cannot be used without
the written permission of Medical Transportation Management, Inc.; provided, however, that express permission is granted to transportation
provider companies under contract with Medical Transportation Management, Inc. for use in educating employees and downstream entities.
#5 Protection and Proper Use of Company Assets
 MTM assets should be protected at all times and
used with care and concern for their proper use.
 MTM assets should not be used or abused in any
way or for personal gain.
 Improper use, or what might potentially be thought
of as improper use, should be reported to a superior
or the Human Resources Department.
© January 2012. Medical Transportation Management, Inc., 16 Hawk Ridge Drive, Lake Saint Louis, MO 63367. This program cannot be used without
the written permission of Medical Transportation Management, Inc.; provided, however, that express permission is granted to transportation
provider companies under contract with Medical Transportation Management, Inc. for use in educating employees and downstream entities.
#6 Discrimination and Harassment
 MTM’s goal is to treat everyone with respect; free of
discrimination, harassment, and intimidation.
 MTM employs and contracts with a diverse
population of people across the country – all
deserve to be treated equally and fairly.
 Diversity within the MTM staff and networks only
makes MTM stronger and more united.
© January 2012. Medical Transportation Management, Inc., 16 Hawk Ridge Drive, Lake Saint Louis, MO 63367. This program cannot be used without
the written permission of Medical Transportation Management, Inc.; provided, however, that express permission is granted to transportation
provider companies under contract with Medical Transportation Management, Inc. for use in educating employees and downstream entities.
#7 Health and Safety
 MTM is a weapons-free workplace.
 MTM is a drug and alcohol-free workplace.
 MTM prides itself on providing employees with a
safe and secure workplace.
 MTM wants employees and associates to have
healthy habits in their personal lives, making them
an even better employee for MTM in the long-term.
© January 2012. Medical Transportation Management, Inc., 16 Hawk Ridge Drive, Lake Saint Louis, MO 63367. This program cannot be used without
the written permission of Medical Transportation Management, Inc.; provided, however, that express permission is granted to transportation
provider companies under contract with Medical Transportation Management, Inc. for use in educating employees and downstream entities.
#8 Administration of Code
 Anyone that suspects any part of MTM’s Code of
Conduct is not being followed have a duty to report it to
a superior so the issue may be investigated and resolved.
 If you question it as being dishonest or not in the best
interest of MTM, report it and let Management make
the determination.
 You will not experience negative feedback for bringing a
concern to the attention of your superiors.
© January 2012. Medical Transportation Management, Inc., 16 Hawk Ridge Drive, Lake Saint Louis, MO 63367. This program cannot be used without
the written permission of Medical Transportation Management, Inc.; provided, however, that express permission is granted to transportation
provider companies under contract with Medical Transportation Management, Inc. for use in educating employees and downstream entities.
Summary/Conclusion
 Employees and associates are responsible for following
MTM’s Mission, Vision, and Code of Conduct.
 Employees and associates should conduct themselves in
a manner that follows MTM’s Code of Conduct.
 Employees and associates have a right to report what
they may suspect is a violation of MTM’s Code of
Conduct in confidence and without threat of reprisal.
 Employees and associates make MTM what it is. You are
valuable to MTM’s success each and every day.
© January 2012. Medical Transportation Management, Inc., 16 Hawk Ridge Drive, Lake Saint Louis, MO 63367. This program cannot be used without
the written permission of Medical Transportation Management, Inc.; provided, however, that express permission is granted to transportation
provider companies under contract with Medical Transportation Management, Inc. for use in educating employees and downstream entities.