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InfoWorld is a division of Haware Ventures Pvt Ltd. is a bpo/kpo company with office in Vashi, Navi
Mumbai, India. We started our journey in the year 2007 & we are going good…….
InfoWorld is multi-lingual BPO and KPO service provider offering a diverse range of Voice and
Knowledge Services. InfoWorld has built its reputation by adding value and improving processes, thus
enhancing the productivity for their clients consistently, exceeding the deliverables and increasing their
competitive edge.
Our expertise and in-depth knowledge in the BPO and KPO business offerings enables us to provide
innovative and cost effective solutions to our clients.
InfoWorld has carefully selected technology enablers to ensure that client-defined service levels for
performance, compatibility, stability, reliability, security and business continuity are maintained.
InfoWorld as invested in the best possible Telecom and IT tools to mitigate client concern over Data
Protection and Security. InfoWorld also offers multiple options to clients while choosing the hosting
locations and data management facility.
Our main differentiator has been our ability to successfully migrate programs at optimum cost, minimizing
the learning curve and exceeding client expectations. The in-depth knowledge and experience we have
gained over the last six years servicing various geographies and multiple business verticals are available for
easy arbitrage.
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Info World intends to provide contact center
services of impeccable quality to its clients
by using latest technologies and tools with
futuristic approach. By incessantly striving
for betterment in the quality, we aim to
establish
ourselves
as
providers
of
qualitative contact center services. The
main aim of our business is to provide the
value for money service in terms of voice
accent, quality of agents, English speaking
ability and common sense.
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WHY YOU NEED INFOWORLD?
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Labor
Arbitrage:
Cost Savings
CUSTOMIZAT
ION
INFOWORLD
LARGR
TALENT POOL
ENHANCED
SERVICE
QUALITY
A leading BPO services provider
located in Navi Mumbai, a premier
Offshoring hub
Subsidiary of a large
Corporate group
Service offerings
Voice Services
Back Office Services
International Markets serviced
• United States of America
• United Kingdom
• Australia
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Industry Focus
Banking and Financial
Services
Horizontals
Voice
Services
Telecom
Voice
Telemarketing
Sales Lead Generation
Collection Calls
Surveys /Data Collection
Healthcare
Media and
Entertainment
Back Office
Service
BACK OFFICE
Mortgage/loan processing
Billing/Coding
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• The state-of-the-art Haware’s InfoTech park (Info
world) are located near Vashi railway station, Navi
Mumbai (area 11600 Sq. Feet). Currently 100 seats
in function and 250 seats to go live…
• Ideal working space for offices, software units, call
centers, BPO’s and service centers with immediate
high speed connectivity.
•Conference and training facilities with multimedia
projection systems for presentations.
•Also include special areas for IT exhibitions,
restaurants and business centers.
• Strategically located on the Maharashtra
Knowledge corridor and easily accessible from
Mumbai Airport/Railway station.
•Plan for new center outside Mumbai.
•Adequate resources to expand capacity.
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• 4+4 MBPS Leased Line to ensure uninterrupted link-up as well as
adequate speed.
• Predictive Dialer
• High End IBM, HP Servers for Databases, Email, CTI and other
applications (SQL server etc).
• World Class Network Operations Center with Well Equipped
Server Rooms
• Gigabit Ethernet based LAN with P-IV Desktops for Agents
• SSL VPN and Data encryption for secured upload / download.
• 24 hrs power back up.
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End Users
Agent Station
Voice, Back office
And/or Web
Client
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• Risk mitigation strategies
(Fortification, Risk Transfer)
BCP TEAMS
Project
Initiation
Project
Organization
• Redundancy & Backup
measures (Technology,
Operations and HR)
• Network & Equipment
monitoring (Failure
detection, Alerting
mechanism, escalation
procedures)
• Emergency re-routing (Dual
connectivity, auto transfer)
• Infrastructure support
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•Dedicated Operation Managers to each
process with strong domain expertise.
• Managers : Team Leaders ratio is 1: 2
• Team Leader : Agent is 1:10
• Dedicated Agents to each process
• Dedicated Trainers for each process.
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Enabling Total Reliability
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Physical Security
Physical Access restricted
Electronically
Closed Circuit Television Cameras
Blocking of Output Device
Facilities Manned 24x7x365
Technology Security
• Encryption for links connecting to
all client networks
• Firewalls located on all networks
• Intrusion detection systems
• Data Backup
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Process Deployment
Orient
Team Deployment
& Orientation
Improve
Process Control
Document / SoW
Review & Audit
Operations
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Our Quality program is a disciplined methodology for defining, measuring, analyzing, improving, and
controlling the quality of our processes and services. The team focuses on enhancing SLA metrics,
productivity, and quality through call monitoring and data analysis.
We Process Excellence Department ensures that:
o Continuous improvement of the processes – Tools and Systems
o Variations are tracked and controlled on a regular basis – Appropriate checks and follow ups are
done to ensure efficiency
o We focus on quality results in:
o Excellent and Reliable Service Delivery
o Streamlined Operations that Ensure Customer Satisfaction
o Efficient Business Processes
o Training and Development of the Team
The Quality life Cycle includes broadly:
o Call Evaluations –Live calls and screen barge-ins
o Digital recording and monitoring of the calls – Record reference and training purposes.
o Feedback sessions- Coaching and mentoring
o Periodic Audits
We believe in delivering numbers with Quality and focus to enhance Customer services to our
customers. We continuously work to enhance current quality practices and share the learning with our
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customers to create new benchmarks.
DIRECTOR
GENERAL MANAGER
Process Head/Process Manager
HR/Operation Manager
TEAM LEADER / QUALITY
ASSOCIATE/TRAINER
Sr. CSE
CSE
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Knowledge Center
VASHI InfoTech Park
5th Floor , Plot 16,
Sector 30A , Vashi,
Navi Mumbai – 400705, India
Website:- www.infoworldbpo.com
Email: info@infoworldbpo.com
Phone – 61163500
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“We Work to make difference to the Way
people live”.
Vision – Anticipating change and seeing
possibilities beyond today’s challenges.
“We do not do different things, We do
things differently”
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