
Each person will be ask to “pick a number” from the
“Game Board” linking to a specific question about
what was presented in the Book.

Each of these questions are worth “points” and will be
displayed when a question is “correctly answered”

Each player will have the opportunity to “PLAY” the
question or “PASS” the question to a person within
the class.

Questions can only be passed once!
A1
B1
C1
D1
E1
F1
G1
H1
I1
A2
B2
C2
D2
E2
F2
G2
H2
I2
A3
B3
C3
D3
E3
F3
G3
H3
I3
A4
B4
C4
D4
E4
F4
G4
H4
I4
A5
B5
C5
D5
E5
F5
G5
H5
I5
A6
B6
C6
D6
E6
F6
G6
H6
I6
A7
B7
C7
D7
E7
F7
G7
H7
I7
A8
B8
C8
D8
E8
F8
G8
H8
I8
The Game Board!

A.
B.
Senior management is responsible for
directing the day-to-day activities of the
business.
True
False

A.
B.
Operational-level manufacturing systems
deal with the firm’s long-term manufacturing
goals, such as where to locate a new plant.
True
False

A.
B.
Deciding whether to introduce a new product
line is the responsibility of an operational
manager.
True
False

A.
B.
Decision-support systems often use
information from external sources.
True
False

A.
B.
Information supplied by an enterprise system
is structured around cross-functional business
processes.
True
False

A.
B.
Supply Chain Management systems are more
externally oriented than enterprise systems.
True
False

A.
B.
Knowledge management systems are to gather
and distribute the firm’s essential operational
data, such as sales reports.
True
False

A.
B.
C.
D.
The five basic entities that make up any
business are suppliers, customers,
employees, products and services, and
Its environment
Manufacturing and production
Sales and marketing
Invoices and payments

A.
B.
C.
D.
Promoting the organization’s products or
services is a responsibility of the
__________function.
Finance and accounting
Human resources
Manufacturing and production
Sales and marketing

A.
B.
C.
D.
Checking for product quality is an activity
associated with the __________ function.
Finance and accounting
Human resources
Manufacturing and production
Sales and marketing

A.
B.
C.
D.
Which of the following is a cross-functional
business process?
Hiring an employee
Identifying a customer
Fulfilling a customer order
Creating an invoice

A.
B.
C.
D.
Employees that assist with paperwork at all
levels of the firm are called:
Data workers
Knowledge management
Operational management
Service workers

A.
B.
C.
D.
Key forces in a business’s immediate
environment include:
Regulations
Technology
Economy
Politics

Three principal levels of hierarchies within a
business organization are:
Management, knowledge workers, and service workers
Senior management, middle management, and
operational management
C. Management, data workers, and operational
management
D. Senior management, operational management, and
workers
A.
B.

A.
B.
C.
D.
A computerized system that performs
and records the daily dealings necessary
to conduct business is classified as a(n):
Executive support system
Management-level system
Decision support system
Transaction-processing system

The term “management information systems”
designates a specific category of information
systems serving:
A.
Integrated data processing throughout the
firm
Transaction process reporting
Senior management
Middle management functions
B.
C.
D.

A.
B.
C.
D.
These systems are designed to summarize
and report on the company’s basic
operations.
Management information systems
Decision-support systems
Executive information systems
Transaction processing systems

A.
B.
C.
D.
________ support making decisions that are
unique, rapidly changing, and not easily
specified in advance.
Management information systems
Transaction processing systems
Executive support systems
Decision-support systems

A.
B.
C.
D.
Which type of system would you use to
determine the five suppliers with the worst
record in delivering goods on time?
ESS
TPS
MIS
DSS

A.
B.
C.
D.
These systems are especially suited to
situations in which the procedure for arriving
at a solution may not be fully predefined in
advance.
Management information systems
Transaction processing systems
Decision-support systems
Knowledge management systems

A.
B.
C.
D.
Which type of system would you use to
forecast the return on investment if you used
new suppliers with better delivery track
records?
ESS
TPS
MIS
DSS

A.
B.
C.
D.
Decision-support systems are also referred to
as:
business information systems.
business intelligence systems.
executive support systems.
business model systems.

Executive support systems are information
systems that support the:
A.
B.
C.
long-range planning activities of senior management.
knowledge and data workers in an organization.
decision-making and administrative activities of middle
managers.
day-to-day processes of production.
D.

A.
B.
C.
D.
ESS are specifically designed to serve the
________ level of the organization.
operational
end-user
middle management
senior management

A.
B.
C.
D.
Which type of system would you use to
determine what trends in your supplier's
industry will affect your firm the most in five
years?
ESS
TPS
MIS
DSS

A.
B.
C.
D.
________ systems often deliver information
to senior executives through a portal.
Transaction processing
Executive support
Management information
Decision-support

A.
B.
C.
D.
These systems are designed to support
organization-wide process coordination and
integration.
Decision-support systems
Management information systems
CRM
Enterprise applications

What is the most important benefit of an
enterprise application?
Enabling speed of communicating.
Enabling business functions and departments to
share information.
C. Enabling a company to work collaboratively with
customers and suppliers.
D. Enabling cost-effective, e-business processes.
A.
B.

A.
B.
C.
D.
________ systems integrate and share
information from suppliers, manufacturers,
distributors, and logistics companies.
Collaborative distribution
Supply-chain management
Reverse logistics
Enterprise planning

A.
B.
C.
D.
________ systems provide information to
coordinate all of the business processes that
deal with customers in sales, marketing, and
service to optimize revenue, customer
satisfaction, and customer retention.
CRM
MIS
ESS
CPS

A.
B.
C.
D.
Which type of information system would an
intranet be most easily adapted to?
CRM
MIS
TPS
KMS

A.
B.
Cell phones are one of the tools firms use to
support teamwork and collaboration.
TRUE
FALSE

A.
B.
C.
D.
Which of the following types of systems could be
used to enable different firms to work
collaboratively on a product?
intranet
extranet
KMS
CRM

A.
B.
C.
D.
Buying or selling goods over the Internet is
called:
e-commerce
e-business
an intranet
an extranet

A.
B.
C.
D.
The use of digital technology and the Internet
to execute the major business processes in
the enterprise is called:
e-commerce.
e-business.
enterprise applications.
MIS.
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
A.
B.
C.
D.
In a business environment, the focus of
collaboration is to:
accomplish the task at hand.
provide a sense of community.
foster better communication.
prevent miscommunication.

A.
B.
C.
D.
Which of the following tools is NOT one of
the most important 15 types of collaboration
software tools?
screen sharing
video streaming
video conferencing
e-mail and instant messaging

A.
B.
C.
D.
A wiki is a type of:
social networking site.
blogging.
video conferencing.
Web site designed for collaborative writing and editing.

A.
B.
C.
D.
Second Life is an example of a:
virtual world.
wiki.
social networking site.
mind mapping tool.

A.
B.
C.
D.
The most widely used collaboration software
tool used by very large firms is:
Lotus Notes.
Microsoft SharePoint.
Google Apps.
Onehub.

A.
B.
C.
D.
Which of the following collaboration tools
would be appropriate for participants in
separate locations who need to collaborate
synchronously?
blog
team room
electronic meeting software
group calendar

A.
B.
C.
D.
The principal liaison between the information
systems groups and the rest of the organization
is a(n):
programmer.
information systems manager.
systems analyst.
CIO.

A.
B.
C.
D.
A ________ is a senior manager who oversees
the use of IT in the firm.
CEO
CFO
CIO
CIT

A.
B.
C.
D.
________ are representatives of departments
outside of the information systems group for
whom applications are developed.
End users
Marketing Users
Customer Support Liaisons
Middle Managers

A.
B.
Transaction processing systems are most
commonly encountered at the senior
management level of an organization.
TRUE
FALSE

A.
B.
TPS help managers monitor the firm's
relations with the external environment.
TRUE
FALSE

A.
B.
A hotel reservation system is a typical example
of a management information system.
TRUE
FALSE

A.
B.
The decision to grant credit to a customer is
normally made by a senior manager.
TRUE
FALSE

A.
B.
Transaction processing systems are the basic
business systems that serve the operational
level of the organization.
TRUE
FALSE

A.
B.
Management information systems
primarily support nonroutine decision
making.
TRUE
FALSE

Most MISs use sophisticated mathematical
models or statistical techniques.


TRUE
FALSE

A.
B.
ESSs are designed to serve the middle
management of the organization.
TRUE
FALSE

A.
B.
ESSs are designed to incorporate data about
external events, but they also draw
summarized information from internal MIS
and DSS.
TRUE
FALSE

A.
B.
ESSs are designed primarily to solve specific
problems.
TRUE
FALSE
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