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SINGAPRORE, AUGUST 2014
Denis O’Sullivan, CPP
Copyright © 2014 PPM 2000 Inc.

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AGENDA
GENERAL
REQUIREMENTS
SELLING YOUR
VISION
INTRODUCTION
1 2 3 4 5 6
TECHNOLOGY
ADVANCES
MUST HAVE
FUNCTIONALITY
Q & A
Copyright © 2014 PPM 2000 Inc.

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Copyright © 2014 PPM 2000 Inc.

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DEFINITION:
Incident:
An adverse non-operational event or happening that disrupts or otherwise negatively impacts an organization or business, and includes;
Any activity or service provided to employees or departments.
Copyright © 2014 PPM 2000 Inc.

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INCIDENT LIFE CYCLE
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TECHNOLOGY ADVANCES
• Integration
• Convergence
• Mobility
• Workflow
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INTEGRATION (PSIM)
ALARMS
VISITOR
CONTROL
ACCESS
CONTROL
DOCUMENT
MANAGEMENT
CCTV
FACILITY
MANAGEMENT
Dispatching
Incident & Activity
Management
Investigation/Case
Management
Reporting
Analysis
Workflow
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CONVERGENCE - ENTERPRISE WIDE DEPLOYMENT
IT
HR
SAFETY
SECURITY
RISK
MANAGEMENT
LEGAL
COMPLIANCE
& AUDIT
BRAND
PROTECTION
-
Dispatching
Incident & Activity
Management
Investigation/Case
Management
Reporting
Analysis
Copyright © 2014 PPM 2000 Inc.

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MOBILITY – ACCESS FROM ANYWHERE
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WORKFLOW: (AUTOMATED PROCESS CONTROL)
• Automate repetitive tasks
• Schedule assignments
• Timely notifications
• Manage processes
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OTHER TECHNOLOGY CONSIDERATIONS
• Comprehensive search capability
• Audit Trail
•
Use of data for evidentiary purposes
• Privacy regulations and legislation
• Off the shelf versus In-house
Copyright © 2014 PPM 2000 Inc.

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GENERAL REQUIREMENTS
• Dispatching
• Activity Tracking
•
Incident Reporting
• Investigation Management
• Analysis
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DISPATCHING
RESPOND
Know who’s available, nearby, and can take the call.
DOCUMENT
Capture the complete chain of events.
MANAGE
Improve response times.
ESCALATE
Escalate to an incident for follow-up and investigation.
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ACTIVITY TRACKING
DOCUMENT
Know who did what, including when, and where.
MANAGE RESOURCES
Understand how your resources are being used.
SERVICE REQUESTS
Record delivery of services.
AUTOMATE
Pull data from other systems.
ESCALATE
To incident and investigation.
Copyright © 2014 PPM 2000 Inc.

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INCIDENT MANAGEMENT
DOCUMENT
Who, what, when, where, how and how much.
CONSISTENCY, ACCURACY &
RELIABILITY
Standardise your incident reporting process.
IMPACT ASSESSMENT
Cost of loss or damage to brand.
KNOWLEGE BASED DECISION-
MAKING
Spot trends. Assess countermeasures.
Demonstrate ROI.
Copyright © 2014 PPM 2000 Inc.

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MANAGE INVESTIGATIONS
Assign investigators.
STANDARDISE PROCESSES
Monitor workloads, assignments, chain of custody, etc.
VISUAL ANALYSIS
Map relationships between data.
BUILD CASES
Consolidate related incidents and investigations.
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ANALYSES
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CUSTOMISATION
• Multiple levels of incident description
• Ability to rename and reposition field labels
• Ability to add fields
• Ability to hide fields and even whole forms
• Multi-language capability
• Maximum customisability without need to touch source code
Copyright © 2014 PPM 2000 Inc.

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TECHNOLOGY CONSIDERATIONS
• Custom vs off the shelf
• SaaS vs on premise
• System security
• Latest technology
• Compatibility with other technologies
• Implementation project management
• Reputation and financial stability of vendor
• Privacy regulations and legislation
Copyright © 2014 PPM 2000 Inc.

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KEY BENEFITS
• Standardise processes
• Consolidate data
• Reduce the risk of litigation
• Deliver immediate answers
• Spot trends
• Make informed decisions
• Optimize performance
• Illustrate ROI
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DON’T FORGET PROFESSIONAL SERVICES
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SET-UP &
TRAINING
CONSULTING
SERVICES
TRAINING
OPTIONS
CUSTOM
PROJECTS
SOFTWARE
SUPPORT
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SELLING YOUR VISION
• Become business savvy
• Establish cooperative, non-threatening relationships with the department heads that are open to sharing your vision
• Sell the CEO on why a Best in Class Incident Management
System is a profit center
• Own the technology and know how
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CS - MICROSOFT
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• More efficient incident management
• Empowering employees
• Respond better to people who threaten employees
• Overall Incident Reduction as direct result of trending analysis
• Ability to deliver quantifiable cost savings
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CS – CAMBERRY CASINO
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• Allowing controlled access to departments outside security
• Consistency in data recording
• Photographic record of injuries resulting in reduced workers compensation claims
• Storing of signed statements
• Discovering patterns and trends
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CS – DELTA AIRLINES
• Multiple departments using same solution
• Data retrieval
• Direct access to data by senior management
• Mapping relationships in complicated investigations
• Identifying patterns and trends
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My contact details
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