Hate incidents in social rented housing: A
review of approaches and the use of the
Tackling Hate Incident Toolkit
Dr Jacqueline Aneen Campbell, Shelter Cymru
Alicja Zalasinska, Tai Pawb
Introduction
• ‘Tackling Hate Incidents – a Toolkit for Social
Landlords in Wales’ (the Toolkit; 2008)
• A common approach, based on good practice and
tends to individual needs
• Front line staff and those who design services
The Toolkit
• Getting people to report hate incidents
• Investigating incidents and action planning
• Supporting victims and witnesses
• Achieving multi-agency working
• Taking action against perpetrators
• Improving practice
• Working to reduce hate incidents
Aim
• The Research Team undertook a process and impact
evaluation of the Toolkit between June 2012 and
October 2012.
• Gathering information:
• How the toolkit has been used
• A Review of social landlord approaches to tackling
hate incidents
Findings
• Somewhat widely used ( 37%), mainly by registered
social landlords
• Many following the ethos of the Toolkit
• Useful guide for effective policies and practice
• Range of approaches for dealing with hate incidents
and examples of good practice
Themes
(i)
(ii)
(iii)
(iv)
(v)
(vi)
Awareness and recognition of hate incidents
Consistency of response across Wales;
A multi-agency approach to tackling hate
incidents;
Barriers to victims and witnesses of hate
incidents reporting the incident to their social
landlord
The monitoring of outcome data of hate
incident work and;
Resolution of the hate incidents or crime.
Awareness and recognition of hate
incidents and consistency of response
• Barriers to recognising hate incidents:
• The Toolkit was seen as helpful in aiding staff to
recognise hate incidents
• Rural areas
• Lesser known protected characteristics
A multi-agency approach to tackling hate
incidents and barriers to reporting
•
•
•
•
•
•
•
Good evidence of effective partnership working
Local and national organisations plus service users
Reluctance to report due to:
Lack of awareness
User friendliness of the reporting system
Fear of repercussions
Lack of confidence that anything will be done
The monitoring of outcome data of
hate incident work and case resolution
• Lack of formal monitoring of outcomes. However,
this is changing
• The research found that social landlords have a range
of means of dealing with hate incidents from
eviction, to mediation and restorative justice
• Should be victim-centred
Key recommendations
• (i) Promotion of the Toolkit and better
awareness;
• (ii) Partnership working; and
• (iii) Changes to the Toolkit.
Promotion of the Toolkit and
better awareness
• Further promote the toolkit
• Not only to social landlords
• Encourage engagement with victims to shape
hate crime policies/practices
• Monitor and evaluate outcomes of hate crime
policy/practice
• Ensure more recognition/action in areas less
exposed (e.g. rural)
• Regular training and commitment
Promotion of the Toolkit and
better awareness
• Regular promotion of good practice – e.g. ASB
Forum
• Offer user friendly, accessible reporting
Partnership working
• More good practice on multi-agency work,
e.g. info sharing protocols, common risk
assessment, examples of MARAC’s
• LA’s and RSL’s – more prevention work, e.g.
through community cohesion; clearly
embedded into SIP’s, housing policies etc
Toolkit
• Could have more examples & templates, e.g.
multi-agency working, reducing HC, reporting
mechanisms, raising awareness publicity etc
• Could be an online tool
• More on prevention, e.g. community
cohesion, good relations initiatives; allocation
considerations
• Examples of restorative justice, early
intervention, mediation
Link to the research report:
http://wales.gov.uk/about/aboutresearch/social/latestresearch/hateincidents-social-rented-housing-review-approaches-use-tackling-hateincident-toolkit/;jsessionid=B0D13481E6613EAEEFF07CA61A2E02EB?lang=en
Contacts:
Dr Jacqueline Campbell, Shelter Cymru
Jacquelinec@sheltercymru.org.uk
Alicja Zalesinska, Tai Pawb
Alicja@taipawb.org