Division

To support and enhance academic and
administrative activities of Jackson State
University by providing technology
infrastructure and services that broaden
teaching, learning and research experiences
Division of Information Technology
2012 -2013
THE BEGINNING OF TRANSITION
Division of Information Management
Organization

Three main functional areas:
o
o
o

Academic IT (AIT)
Computing and Communications (CC)
Information Systems & Integration (ISI)
A fourth area, Process Management, also had a
limited role in Information Management
Division of Information Management
Organization Chart (FY 12 and Initial FY 13)
Information
Management
Information
Systems and
Integration
Academic
Information
Technology
Computing &
Communications
Process
Management
January 2013:
oProcess Management dissolved and replaced with
Applications and Special Projects
oDivision name changed to Information Technology
Division of Information Technology
Org Chart (effective January 2013)
Vice President
Information
Technology
Associate VP for
Information
Technology
Management
Support Group
Administrative
Assistant
Information
Systems &
Integration
Academic
Information
Technology
Applications and
Special Projects
Computing &
Communications
Information Systems & Integration
Until June 3, 2013
Develop, maintain,
and enhance new
and existing software
and web-based
applications
Provide
Banner
Support
Provide email
support
Procure the software
necessary to support
the technological
needs of the
University
Maintain other
support systems
Information Systems & Integration
After June 3, 2013
Functions Moved to Academic IT
Develop, maintain, and
enhance new and
existing software and
web-based applications
Procure the software
necessary to support the
technological needs of
the University
Provide email support
Maintain other support
systems
Information Systems & Integration
Effective June 3, 2013
Banner Support Outsourced to Ellucian
Managed Services
Contract
Liaison (s)
Ellucian Managed Services
Contractor Team
Academic IT
Academic
IT
Trainers/
Training
Coordinators
Faculty
Support
Lab
Managers
Database
Administrators
Non
Banner AIS
support
LMS/Online
Systems
Email
Audio
Visual
Support
Computing and Communications
(CC)
CC
Communications Services
Computing Services
Network /Wireless
Administration
Help Desk
Systems
Administration
Scanning Services
Telephone Service
Technical Support
Surveillance &
Camera Support
Active Directory
2012-2013 Goals
Information Technology
Goals for FY 2013
*Rename organization to Division of Information
Technology (IT)
*Re-organize division to be in line with updated
mission and objectives
*Develop Long Term Strategic Plan for IT
* Completed
** On-going
Information Technology
Goals for FY 2013 (cont.)
Customer Support
**Enhanced support for Faculty and R&D
**Meet with Faculty, Staff & Deans to discuss
and identify their expectations and needs
**Increase collaboration with CS Department
and other academic units
Innovation
**Establish a Productivity Improvement Center (PIC) to
continuously keep track of technology pertinent to JSU needs
**Staff the center with graduate and undergraduate students
Functional Budget
**Maintain and operate with a Functional Budget that relates products/services to cost for better management
Assessments
**Investigate and implement leasing of services and equipment
to reduce capital costs
*Completed
**Perform assessments on commodity functions for possible
outsourcing
**On-going
Information Technology
Goals for FY 2013 (cont.)
Information Systems & Integration
**Revitalize Banner
**Work with the Banner Functional Steering Committee to strengthen Banner productivity
**Revitalize Banner User Group, provide training for administrative staff and end-users
*Outsource Banner support & hosting
**Enhance PAWS based on user input for new capabilities and features
**Automate manual processes (i.e., student application notification)
*Completed
**On-going
Information Technology
Goals for FY 2013 (cont.)
Academic IT Support
**Continue to support the IPAD Initiative
**Continue to provide staff development training
**Investigate the implementation of a Virtual Open Access Lab
**Continue to upgrade university laboratories and departmental classrooms with current
instructional technologies
**Continue to explore new instructional technologies
*Completed
**On-going
Information Technology
Goals for FY 2013 (cont.)
Computing & Communication Support
*Complete Wireless Initiative
**Provide support for IPAD initiative (tracking and help desk)
**Upgrade or replace the existing Alcatel telephone system
**Continue Active Directory implementation (Faculty /Staff)
**Implement Equipment Replacement Cycle Plan
*Completed
**On-going
Information Technology
Goals for FY 2013 (cont.)
**Introduce New Technologies
APPs for students and faculty to better access information
Automation of forms & processes
Electronic signatures
Information Assurance and Cyber Security
Automated property tracking using RFIDs
Internet2 Services (i.e., e-Content Pilot)
*Completed
**On-going
2012-2013 Highlights
Wireless
ERP
Revitalization
iPad Initiative
Smart
Classrooms
Training
Robust Wireless

The upgraded JSU wireless network supports the growth
of wireless on the campus with improved coverage,
performance and reliability.

Robust Network meets mobile generation needs. With
increase usage of mobile devices and execution of the
iPad initiative, wireless network was improved to run on
the latest wireless standard, 802.11n, providing
increased transmission speed and throughput.

During the FY 2013 year, the JSU wireless network was
expanded to cover all academic buildings on the JSU
main campus, off-site buildings and dorms.
Banner Revitalization

An assessment of operation and usage of the JSU
ERP System, Banner was conducted during FY13.

Results of the assessment led to the outsourcing
of the operation of the Banner system and hosting.

June 2013, Ellucian was awarded a five year
$1.4M/yr contract for management and hosting.
Smart Classrooms

Introduced levels of technology
for classrooms and labs

Level 4 classrooms introduced in
o School of Public Service

Introduced a disruptive
technology - the MondoPads
o Madison Campus
o Athletics

Assessment of all classrooms
conducted for future upgrades
iPad Initiative

IT partnered with E-Center &
Academic Affairs in the
distribution and management of
iPads for all 1st time Freshman

Managed “tigerbar” service for
iPads in Student Center &
provided user support

Distributions during Fall and
Spring semesters.

Coordinated Educause Pilot
Program on E-Learning with iPads
Training

Faculty and Staff Development
Training:
o
o
o
o
o

Banner
o
o

iPad
Microsoft for Faculty and Staff
Blackboard
MondoPad for Madison
Campus
Kaltura
Administrative
Time and Effort
Student Interns
o
Hands on
2013-2014 Goals
2013-2014 Goals
Academic IT
Computing &
Communications
Information
Technology
Special
Projects
Managed
Services
Division of Information Technology
Dr. Carolyn W. Meyers
President
Jackson State University
Tel: 601-979-2323
Email: carolyn.w.meyers@jsums.edu
Dr. Deborah F. Dent
Vice President/CIO
Division of Information Technology
Jackson State University
Tel:601-979-4299
Email: deborah.f.dent@jsums.edu
Jackson State University
Division of Information Technology
1400 J.R. Lynch Street
P.O. Box 17750
Jackson, MS 39217
Tel: 601-979-4299
Fax: 601:979:9071
Website: www.jsums.edu/informationtechnology