The Use of Business Intelligence Dashboards in Vocational Rehabilitation An Illustration of the Approach Taken by the Alabama Department of Rehabilitation Services Michael S. Quinn, M.H.S. Program Evaluation Coordinator ADRS Commissioner’s Office Montgomery, Alabama 3. Working …You have to out …We did find a way, 2. Of course, ourusers dashboards accessibility for choose the one although there rely upon thefor dataan entered OK, geez, can who are best blind was 4.wasn’t There are several that works a get roadmap daily into electronic we onfirst, witha few disclaimers… issueyou. thatour was tough case Intelligence … Business So, to you can only get But follow. We’re …Ultimately, chose Wait! One lasttothing. management system itwe already? to solve. 1. This a while products on the out ofproud ittook what you already to say these Microsoft About products. They develop. 2 years market. have. Our system dashboards are fit our existing tobest see something like launched in 1999. accessible. system and our needs. what will be presented. MESSAGE MEDIUM Part II Can you see a difference between typical reporting and the dashboard example given? What do you think about Part III the approach that was taken toward transparency – aka. Everyone can see everyone else’s stuff? 1999- 2007 2009 2010 2011 AWARE (web based case management application) Development Complete ADRS elects to maintain and develop the AWARE application locally “SMILE” enters everyday use by ADRS VR Counselors Data regarding VR Services and Activities accumulate within ADRS Databases – the Foundation of Reporting FY 2012 1999- 2007 2009 2010 2007 RSA 107 Review VR Admin & IT Staff begin to look at Business Intelligence options 2011 FY 2012 1999- 2007 2009 2010 2011 New Commissioner Redefined Program Evaluation Position to include the Coordination of Business Intelligence Staffed this Position FY 2012 1999- 2007 2009 2010 2011 FY 2012 Federal Stimulus Funds SharePoint 2010 & PerformancePoint Selected and Purchased Groundwork Development of Metrics and Key Performance Indicators Designated BI Position in Computer Services 1999- 2007 2009 2010 2011 VR Dedicates a Subject Matter Expert to the BI Team Technology & People in Place… Development of Data Warehouse and a first “Cube” Data Source True Dashboard Implementation Begins FY 2012 1999- 2007 2009 2010 2011 FY 2012 VRBI Site with “Operations Dashboard” Released 2012 RSA 107 Review ICI Award Enables Further Development of BI Resources as a Performance Management Tool 2nd Generation Dashboard Released FY 2013 2014 2015 2016 2017 FY 2018 Two new Dashboards Made Available Created a VRBI Notification Center to identify Concerns and Gather Staff Feedback Working with ICI to Provide “Demand-Side” BI Resources to VR Counselors and Job Developers Part IV The Philosophy we have Adopted: Selection of Performance Measures: •Insist on outcome measures focused on the real mission •Show people how they play a direct part in the achievement of the mission (ex. of RSA indicator “roll up”) •Tell the story of performance with as much context possible – be fair, an alignment of resources may be necessary. •Performance over Punishment •Dashboards should create dialogue •Transparency is essential – these are shared knowledge resources The Philosophy we have Adopted: The Message to ADRS Staff: •We’re getting rid of information inequities •We trust you with this information and expect that you use it •We are all accountable at every level •By sharing the agency’s knowledge resources we are investing in your professional development •Collectively, we’re smarter…