Talent - The
Plus of the
NCRC Plus
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Talent – The Plus of the NCRC Plus
Certify Your Workforce
Overview
 ACT®, Work Readiness System®, WorkKeys®, NCRC Plus®
 NCRC Plus: Cognitive Skills + Soft Skills
 Plus Stars on the NCRC Plus: What do they mean?
 Examples of the NCRC Plus
 WorkKeys Talent Assessment
 Reporting
 More stars vs. less stars
 My WorkKeys
 Questions
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National Career Readiness Certificate
Certify Your Workforce
The NCRC is a credential that us used across the country, and in all sectors
of the economy. It is based on the following three WorkKeys Assessments
Locating Information, Reading for Information and Applied Mathematics
…and it certifies the following skills
 Problem solving
 Critical thinking
 Reading and using work-related text
 Applying information from workplace documents to solve problems
 Applying mathematical reasoning to work-related problems
 Setting up and performing work-related mathematical calculations
 Locating, synthesizing, and applying information that is presented graphically
 Comparing, summarizing, and analyzing information presented in multiple, related graphics
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NCRC Plus – adds the Talent Assessment
Measures Soft Skills
WorkKeys 3 Soft Skills Assessments:
Talent – Performance - Fit
The NCRC Plus uses Talent to combine
measures of foundational skills with
measures of work-related behaviors- soft
skills—brings even greater accuracy to
predictions about an individual’s success
at work or in training.
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NCRC Plus
Talent Assessment
Outcomes
• Employers: Make better HR decisions by hiring and developing
people with the right set of “soft skills” to be successful
• Career Seekers: Promote better decision-making about careers,
and providing a new means for demonstrating soft skills
• Economic Developers: Attract investors and companies to states
and regions in order to create jobs and improve the local economy
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NCRC Plus
Measures Soft Skills
In addition to certifying foundational skills, the NCRC Plus ranks
individuals in four soft skills categories.
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Work Discipline—productivity and dependability
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Teamwork—tolerance, communication, and attitude
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Customer Service Orientation—interpersonal skills and perseverance
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Managerial Potential—persuasion, enthusiasm, and problem solving
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NCRC Plus
Measures Soft Skills
Individuals can earn the NCRC Plus by taking the WorkKeys Talent assessment.
The Talent assessment is not required to qualify for a National Career Readiness Certificate.
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National Career Readiness Certificate
NCRC Plus Design
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NCRC Plus
Talent Assessment
WorkKeys Talent is a highly reliable inventory of personality that reports the
behaviors an individual is inclined to practice on the job and in life.
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165 survey items
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Delivered on Validus® platform in computerized format only
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Agree or disagree statements relating to everyday activities and habits
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Measures 12 personal characteristics
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Compound scales summarize four areas common to most work environments
- Work Discipline, Teamwork, Customer Service Orientation, and Managerial Potential
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WorkKeys Talent Assessment
Personal Characteristics
Measures 12 personality and behavior based
work-related attributes
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Carefulness
Discipline
Order
Conscientiousness
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Stability
Optimism
Emotional
Stability
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Cooperation
Goodwill
Agreeableness
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Sociability
Influence
Striving
Extraversion
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Creativity
Openness to
Experience
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Savvy
Multiple Traits &
Emotional Intelligence
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NCRC Plus
Talent Assessment
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Talent Assessment
Sample Test Items
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Talent Assessment
Score Report
Percentile score reported
for each characteristic and
compound scale
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Talent Assessment
Work Discipline
Work Discipline Index: Reflects the extent to
which an individual will demonstrate
dependability, as well as a disciplined and
positive attitude toward the job, rules and
regulations, and the work environment
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Talent Assessment
Work Discipline
Likely Traits of High Scorers on the Work
Discipline Index…
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Dependable, productive, disciplined
Consistently meet deadlines
Thorough
Compliant
Reliable
110%
Positive
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Talent Assessment
Teamwork
Teamwork Index: Reflects the extent to which
an individual will demonstrate compromise,
cooperation, and interpersonal understanding
when working in teams
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Talent Assessment
Teamwork
Likely Traits of High Scorers on the Teamwork
Index…
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Pleasant, helpful, respectful
Flexible, empathic
Communication skills
Positive
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Talent Assessment
Customer Service Orientation
Customer Service Orientation Index:
Refers to the potential that an individual will
demonstrate a high level of attentiveness,
courtesy, and helpfulness in serving customers
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Talent Assessment
Customer Service Orientation
Likely Traits of High Scorers on the Customer
Service Orientation Index…
• Excel in customer service roles
• Helpful, caring, attentive, positive
• Determined, resourceful, thorough
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Talent Assessment
Managerial Potential
Managerial Potential Index: Refers to the
potential that an individual will demonstrate a
high level of work performance in
supervisory/managerial roles
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Talent Assessment
Managerial Potential
Likely Traits of High Scorers on the Managerial
Potential Index…
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Excel in supervisory/managerial roles
Strong leaders
Communication
Enthusiastic
Problem solvers
Extra effort
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MyWorkKeys
Homepage Update
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MyWorkKeys
Test Management Update
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MyWorkKeys
Certificate Management Update
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MyWorkKeys
Employer Verification Update
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ACT’s Workforce Solutions
Work Readiness System®, WorkKeys®, NCRC Plus®
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ACT: http://www.act.org/
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WorkKeys: http://www.act.org/products/workforce-actworkkeys/
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NCRC Plus: http://www.act.org/certificate/about.html
Work Readiness System:
http://www.act.org/workforce/workreadiness.html
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Other Questions?
Rick Harris
Senior Consultant, Workforce
richard.harris@act.org • 319.321.8802
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