People Issues In ERP
Implementation
Prof. Purnima Agarwal.
Need for ERP Implementation
• Business agility in dynamic surroundings.
• Promotion of process of de-bureaucratization.
•
Demand for information needs.
• Technical and calculated control.
• Digitized social relations.
• Construction of new social reality.
•
•
Formalisation and standardisation.
Hierarchisation and specialisation.
Concern of ERP implementation: Making Things Different
naturally invokes resistance and skepticism because of need
for homeostasis.
• Reluctance as it minimizes legacy of management
• Preconceived ideas, frame of reference needs, interest,
attitudes, assumptions of employees.
• Implementation of change is a process – adoption and
acceptance necessary for its success.
 People issues important for successful implementation of change.
Model For Adoption And Acceptance Of Change
Intentions For Adoption Of Change
Attitudes for ERP Adoption
Organizational
Readiness
Communication
Leadership
HR issues
Conflict Management
Employee
Readiness
External Pressure
/ Support
Perceived
Strategic Value
Perceived Usefulness
Perceived Ease Of Use.
- Techno Stress
- Training
- Rules and Responsibilities
Involvement
- Commitment
- Performance Standards
Communication as an enabler for change
 Early and continuous communication  enthusiasm.
 Involvement of leaders / Top Management in
communication
Understanding
Belief in integrity
 Frequency and clarity of messages
Co-ordination
Sharing
 Medium of communication.
 Conflict transformation
synergy and transparency
The characteristics of accepting
change within an organization