APM in the cloud:
Are
you
ready?
THANK YOU
By: Mike Taylor
Compuware Confidential. Do Not Duplicate
The value of customer satisfaction
Average impact of 1 second delay in response time for Web users
Page Views
Conversions
•
•
•
•
•
Customer
Satisfaction
Lost revenues*
Brand damage
More support calls
Increase costs
LOB dissatisfaction with IT
*Online business doing $100K/day = $2.5M/year in lost revenue
Macro Trends Demand A New Approach To APM
Complexity Explosion
Business Demands Increasing
More features!
Faster delivery!
Faster performance!
User Expectations Continue to Rise
Do More With Less
Workload
Staff and budget
3
APM Solutions
Application-Centric
World
Application Performance Management Challenges
1. Technology
2. People and Approach
Business
Development
Test
Production
C/C++
Application Performance Management Challenge
#1
1. Technology
C/C++
Applications have become:
• mobile and distributed
• reliant on third parties
• cloud-based
• increasingly complex and fragile
Modern Application Delivery Chain
The Application Delivery Chain
Data Center
Cloud: Private and Public
Web ▪ Mobile ▪ App logic ▪ Database ▪ Network
▪ Mainframe ▪ Virtualization ▪ SOA ▪ CDNs ▪ Third party services
Users
ISPs ▪ Mobile carriers ▪ Browsers
▪ Devices ▪ AJAX ▪ JavaScript ▪ Mobile apps
Customers
Application
Employees
Infrastructure
Traditional Application Performance Management
Traditional Approach
…user is
happy
DB
Network Server
Data Center
The Application Delivery Chain
Cloud: Private and Public
Web ▪ Mobile ▪ App logic ▪ Database ▪ Network
▪ Mainframe ▪ Virtualization ▪ SOA ▪ CDNs ▪ Third party services
Users
ISPs ▪ Mobile carriers ▪ Browsers
▪ Devices ▪ AJAX ▪ JavaScript ▪ Mobile apps
Customers
Application
Employees
Infrastructure
The Application Performance Challenge:
Traditional Solutions are Insufficient
!
!
Partial coverage = The Application Delivery Chain
No visibility into users’
blind spots and no view
experience and related
of complete app
business impact
Customers
?
?
?
?
?
Application
Infrastructure
!
Employees
Focus on infrastructure,
not application
The Answer: Adopt an Application Point of View
That Starts with the User
Application Point of View that Starts with the End User
Data Center
Cloud: Private and Public
Web ▪ Mobile ▪ App logic ▪ Database ▪ Network
▪ Mainframe ▪ Virtualization ▪ SOA ▪ CDNs ▪ Third party services
Users
ISPs ▪ Mobile carriers ▪ Browsers
▪ Devices ▪ AJAX ▪ JavaScript ▪ Mobile apps
Customers
Application
Application
Employees
Infrastructure
Appliance based Solutions
• Production Operations focused
• Great breadth of technology
• fault domain isolation
11
Agent Based Technologies
• Application focused
• depth
• root cause analysis
12
Application Performance Management Challenge
#2
2. People and Approach
Issues:
• Business demands are increasing
• Applications are changing rapidly
• Too many dev/test iterations
• Too long to deliver and repair
Business
Development
Test
Production
Simple View of Typical App Performance Lifecycle
Business
Development
(local, remote, outsourced)
Test/QA
(local, remote, outsourced)
• Load testing
Production
(local, remote, outsourced)
• Cloud load testing
• Monitoring
Problems with Typical App Performance Lifecycle
✘ Business impact?
✘ Priority?
✘ Competitive info?
Business
Not enough business context!
$$$$$$
✘ What?
✘ Who?
✘ When?
✘ How?
✘ Code?
✘ Recreate?
Development
(local, remote, outsourced)
Too much time
reproducing problems!
Test/QA
(local, remote, outsourced)
• Load testing
Not engineered for performance!
Too many iterations!
Production
(local, remote, outsourced)
• Cloud load testing
• Monitoring
Too many business
processes impacting issues!
Lifecycle-Oriented APM: Single System
 Which users
 $$ amount
 Conversions
 Abandonment
 Etc.
Business
Business impact
$
 All transactions
 Click-to-code
 All details
Development
(local, remote, outsourced)
No need to
reproduce issues
Test/QA
(local, remote, outsourced)
• Load testing
 Performance from the start
 Fewer iterations
Production
(local, remote, outsourced)
• Cloud load testing
• Monitoring
24x7, all transactions
Fewer issues
APM Should Address the New Application
Challenges
1. Technology
2. People and Approach
Business
C/C++
C/C++
Test
Unified coverage of
application delivery chain
Development
Production
Lifecycle by
design
APM Options in the cloud
dynaTrace
APM: Howinit the
Works
1. Appliance based
APM solutions
cloud
Private or Public Cloud Hosted by Vendor
Browser / Rich-Client
Synthetics
Web Server
Java
.NET
VB, C++, Other
Database
Mobile
Probe
Can you guess the
Benefits and challenges
Appliance based APM
solution provided by
vendor usually
Server
Corporate Network
Client
Great application Tx
and network visibility
Limited in deep dive in
applications
dynaTrace
How it Works
Private/Public cloud
dataAPM:
on Corporate
Network
Private or Public Cloud Hosted by Vendor
Browser / Rich-Client
Synthetics
Web Server
Java
.NET
VB, C++, Other
Mobile
Easy to deploy and
maintain
SaaS Vendor
Corporate
Network
Client
Sampling based and
limited transaction tracing
Server
Compuware Confidential. Do Not Duplicate
Database
2. SAAS Based APM
Private or Public Cloud Hosted by Vendor
Browser / Rich-Client
Synthetics
Web Server
Java
.NET
Mobile
Collector
Information is extremely
detailed
Root cause analysis is very
easy
Dashboard configuration
requires planning
Corporate Network
Client
Server
Server
VB, C++, Other
Database
dynaTrace
it Works
Private/Public cloud
dataAPM:
in theHow
cloud
Private or Public Cloud Hosted by Vendor
Browser / Rich-Client
Synthetics
Web Server
Java
.NET
VB, C++, Other
Mobile
Server
Collector
Servers Provided and
maintained by cloud
provider
Corporate Network
Client
Detailed client information
kept in the cloud
Compuware Confidential. Do Not Duplicate
Database
dynaTrace
APM: How it Works
Content Delivery
Networks
CDN
Browser / Rich-Client
Corporate Network
Web Server
Java
.NET
VB, C++, Other
Client
Synthetics
Collector
Mobile
CDN
•
•
Database
Dynamic content
• Java script injection
• Third party content
CDN response time metrics
Compuware Confidential. Do Not Duplicate
Server
BigData Awesomenss
End-to-End
Put Performance
APM
and Business into Context
End User
Web Server
User Experience
Java
.NET
Other
RDBMS &
NoSQL
Big Data
APM
Monitor, Troubleshoot, Optimize
Server
100% all Users
Business Analysis
Clean
Business Data
BigData
High Volume/Low Latency DBs
Web
Key Challenges
All typical Database Challenges
Even Distribution
Correct Schema
Understanding Application Impact
No established DBA/Monitoring Tools
25
Java
Key Benefits
Fast Read/Write
Redundancy and Scalability
Hadoop: Large Scale Parallel Processing
Master Node
Hadoop Cluster
Job Tracker
Name Node
Key Challenges
1) Optimal Distribution
2) Unwieldy Configuration
3) Can easily waste your resources
4) Failure or Error Analysis is hard
5) Performance Optimization is hard
1 Data Node per Host
1 Task Tracker per Host
Many Task JVMs per Host
1) HDFS: Distributed File
System
2) MapReduce
Key Benefits
1) Massive Horizontal Batch Job
2) Split big Problems into smaller ones
3) AdHoc Analytics of 100s of Terrabytes