Training Plan Proposal:
Katelyn Mueller
Michael Proue
Gina Tran
Andrew Yost

Company Name: Quik Trip
(QT) store #568
• Convenience store
• 5169 Merle Hay Rd Johnston,
IA 50131

Business Sector:
• Focus: coffee

Product/service:
• Gasoline, sandwiches,
beverages, and snacks

Percent of Market Share:
Privately held company
• 580+ stores
• Less than 2% of the nations
market in convenience
stores

Dollar Amount of
Annual Revenue
• $9 billion company
• Store #568: $13.8 million

Number of Employees
• Nationally: 9,630
• Hourly employees at
#568: 17
• Salary employees at
#568: 1

Predominate
Management Style
• 4th generation
 "To
wisely invest dollars in community
efforts that will help impact (in measurable
terms) individuals in our society who are
dependent on the charitable support of
others. We believe the most effective way to
do that is to invest our contribution dollars
and volunteers in strategic efforts that help
those at risk reach their functional capacity
as successful, independent citizens." - QT


Several associates lack: knowledge, skills and abilities
to operate the Bunn coffee maker
Result: low sales on coffee
• Coffee sales make up 4% of total revenue at #568
• $552,000 annually

After completing the operators training:
• Associates will have knowledge skills and abilities to operate
the Bunn coffee maker
Hands on
 Provided:

• Operators manual
• Safety features of equipment

Written multiple choice quiz
• End of training
• Enforce learning objective

One hour lesson
 Empower
team with knowledge, skills,
and abilities to perform their duties to
their best
 Motivate associates to seek improvement
to provide customers with high-quality
products and customer service
 Mastering task of making fresh coffee
TRAINING TOPICS









Introduction, overview of
safety features
Materials
inventory/description
Reference store SOP
Demonstrate proper
procedures
Review key objectives
Conduct hands on
performance assessment
Perform post written multiple
choice quiz
Training evaluation, retraining/testing if required
Cleanup
INSTRUCTIONAL MEDIA
REQUIRED

Operators manual
• Safety precautions
• Operating instructions of
the equipment


Store SOP
Quiz



Introduce features and
safety warnings of
equipment
Inventory of materials
needed for training will
be performed along with
the product knowledge
information
Training is covered
within guidelines of our
SOP- associates will be
directed to its location





The trainer will demonstrate
the proper and safe
procedures to make fresh
coffee with equipment
Review the key objectives.
Associates will each take turns
conducting the hands on
performance assessment,
Take the multiple choice quiz
If further training is needed:
• associates and the trainer
may have a retraining
event
Subject: Make fresh coffee
Training Performance Objective: Upon
completion of this lesson you will know how to make
fresh coffee.
 Audience: Sales Associates
 Behavior: Master making fresh coffee
 Condition: In the store’s coffee serving area, given a
BUNN U3 Twin 3 Gallon Automatic Electric Coffee
Urn, coffee, and filter.
 Degree: Master making fresh coffee in accordance
with store Standard Operating Procedure (SOP).


• Teaching Aids: Lesson plan, Safety sheets, and manuals, store
SOP.
• Materials: BUNN U3 Twin 3 Gallon Automatic Electric
Coffee Urn, coffee, filter.
• References: Store SOP, and operating manual.


Estimated time to complete: 1 hour
Preparation: 5 minutes
• Inventory needed materials
• Review Performance Objective
• Hand out operators manual and SOP

Presentation: 25 minutes
• Discuss safety warnings
• Demonstrate the features of equipment and proper operation
• Explain the store SOP as it pertains to making fresh coffee

Summary/Review: 20 minutes
• Review for Key Objectives
• Review Key Topics
• Sales Associates make coffee

Evaluation: 10 minutes
• Hands on performance assessment.
MATERIALS AND FACILITIES




Operator’s manual for
trainees
Quiz
Copy of store SOP
Location: coffee area of store
TIME SCHEDULE


Making fresh coffee is a task
that easily fits into the
manager’s schedule.
The task can be fit into any
calendar day that benefits
the scheduling timeframes of
the staff.






Employee Costs
Trainer
• Hourly Rate: $25.00
• Hours: 1
• Cost: $25.00
Trainees
• Number of Trainees: 9
• Hourly Rate: $8.00
• Hours: 1
• Cost: $72.00
• Consult: 0
• Design: 0
Equipment Costs: There are no
equipment costs.
Materials: There are no
materials costs.
Facilities: There is no equipment
costs.




Travel/Housing/Meals: There are no
additional requirements from this
training.
Total expenses from the 5 training costs:
$97.00
Return on investment (ROI):
• #568 annual revenue from coffee
sales: $552,000.00
• Project a 1% increase
ROI Calculation:
• Annual coffee sales revenue:
$552,000.00
• Benefit of Training at 1% = $5,520.00
• Cost of Training: $97.00
• ROI= Benefit/Cost:
$5,520.00/$97.00= 56.91
• Therefore, the anticipated minimal
ROI is roughly 57:1



"Bunn." Coffee Espresso Pro.
N.p., 14 December 2011. Web.
14 Dec 2011.
<http://www.coffeeespressop
ro.com/u3.html>.
"Bunn." Operating and Service
Manual. N.p., 08 October 1984.
Web. 14 Dec 2011.
<http://www.bunn.com/pdfs/
commercial/manuals/10060.0
000.pdf>.
Who is QT." Quik Trip. Quik
Trip Corporation, 2011. Web.
14 Dec 2011.
<http://www.quiktrip.com/W
ho-is-QT>.