The Atrium & the Student
Information, Advice & Guidance
(IAG) Service
Dr. Emily McIntosh
Student Support Advice & Guidance Manager
Directorate for the Student Experience
([email protected])
st
21
Century HE Context
• 31st National Student Forum Annual Report:
“…The fact that we are now paying tuition fees means
that there is more of a sense of “exchange”…this
impacts on the quality of service that we expect”
[Quotation from a Student]
• HE “Customer Service” & “Student Experience” principles
• A student-centred University
• Integration into the learning culture & environment
• Existence of learning communities
• Academic vs. Pastoral support
• Focus on employability, volunteering, social responsibility,
transferable skills, international opportunities and wellbeing
1
TC
2
2
5
6
Careers Desk
Study Abroad
Library
Pod
8
Pod
7
Careers
Library
Pod
6
Pod
5
Po
d2
Pod
area
Grey
S4
Grey
S3
Careers
Office
Grey
S2
Careers
Meeting
Room
3
A
C
2
A
C
1
Grey S
1
IAG
Meeting
Room
4
T
C
3
Black Sofa 2
T
C
4
Black Sofa 1
TC
1
The Atrium…1st floor Uni Place
Pod
1
Pod
3
Pod
4
Welcome
Desk
IAG and
IPO
Office
Some photos…
The Structure
• The Alan Gilbert Learning
Commons
• My Learning Essentials
• Quiet/Group Study
• The Atrium
• My Wellbeing
• Careers Service
• International
Programmes (Study &
Work Abroad)
• Student Money Adviser
• Student Support
Adviser
• The Student Services
Centre
• Funding/finance
• Graduation
• Visas
• Student cards
• International Advice
Team
• Students’ Union
• Advice Centre
• Societies
• Exec Team
School
Central
• School Welfare
Officers
• Academic
Advisers
• School Support
Officers
• Teaching &
Learning Officers
• Student
Experience
Officers
Specialist
• The Disability
Support Office
• The Counselling
Service
• Counselling
• Wellbeing
workshops
• Training
• SPORT & Active
Lifestyles
• Gym
• Societies
• Teams
• Activities
• Wellbeing
• Halls of
Residence
• Pastoral
Care Teams
The Atrium
• Key central support services in a single location
– Information, Advice & Guidance, Careers Resource Centre,
International Programmes Office (IPO)
• Expert advice in a relaxed, neutral, environment
• Bookable space/zones for one-to-one meetings, group
workshops and events
• Zones for confidential and non-confidential conversations
• Quiet study, PC Access, WiFi, Printing, Photocopying
• Open from 9-5pm, Monday to Friday
• Making the Most of Manchester – identifiable brand
The IAG Service
• Team of 5 – Manager, Money Adviser, Student Support
Adviser, 1 x Student Support Assistant, 2 x Interns
• Money, budgeting and financial advice
• Health & Wellbeing
• Support for Care Leavers, Students with Families, Students
Living Off-campus
• Events and workshops associated with the student life cycle
• Supporting students to navigate University policies and
procedures
• Working with services across campus to provide signposting
Communicating with Students
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•
•
•
“Make the Most of Manchester”
AV Screens
Blog (http://uomtheatrium.wordpress.com)
Social media channels (Facebook x 3, Twitter x
4)
• Email: [email protected]
• Newsletter for colleagues
• Info Zone on Ground Floor of University Place
On tour…
• 6 Roadshows, 210 Students
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•
•
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•
Stopford Building, 62 Students
Learning Commons, 61 Students
Library, 21 Students
SSC, 37 Students
George Begg, 26 Students
Joule Library, 12 Students
Impact & Case Studies
• Careers Guidance Appointments – up 18.5% October
2013, 26.8% Jan 2014
• International Programmes Appointments – up 144%
• Student Money Adviser Appointments – up 204%
• Student Support Adviser – 141 appointments to end
March
• Average 2,000 visits/week, 477/day
• 2014/15 – assessing impact of services on student
behaviour/learning
Any Questions?
Individual/Group Tours Available
[email protected]
http://uomtheatrium.wordpress.com
@UomTheAtrium
@UoMSSA
@UoMSMA
@UoMGreenAtrium