Unified MSP Platform for Remote
Infrastructure Monitoring &
Management
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Fragmented IT Management
 Concentrates on a single problem
 Lack of end-to-end service visibility
 Reactive IT department
 Lack of management ownership
 Growing total cost of ownership figure
 Inaccurate capacity planning
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ManageEngine’s Technology Portfolio
Network
Servers &
Applications
Desktop
ServiceDesk
Windows
Infrastructure
Event Log &
Compliance
Security
Network
Monitoring
Server
Monitoring
Desktop
Management
Helpdesk
Active
Directory
Windows
Event Logs
Vulnerability
Analysis
Netflow
Analysis
Application
Performance
Monitoring
Asset
Management
ITIL
Servicedesk
SQL Server
Syslog
Management
Patch
Management
Network
Config Mgmt
End User
Experience
Mobile Device
Management
Software
License
Tracking
Exchange
Server
Firewall Log
Analyzer
Password
Management
Unified IT Management: Single solution to Manage IT as One
OnDemand
Help Desk
solution
Application
performance
management
ManageEngine’s Approach for MSPs
Business Views
ITIL Service Desk
•Business Dashboards
•SLA Management
•Trend Analysis & Reports
•Incident Management
•Problem Management
•Change Management
•Other processes…
Applications
•Application Performance
•End-user Experience
•Synthetic Transactions
Infrastructure
•Network, Servers, Database, Storage, Middleware
•Fault, Performance, Capacity
•Physical / Virtual
•Private Datacenter / Public Cloud
•Mobile device management
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What is IT360-MSP?
 IT360 MSP: IT360 is an integrated IT management offering from ManageEngine for
Medium to Large MSPs. It is based on agentless monitoring technology with a
highly scalable and failover architecture to keep your services running 24/7.
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IT360-MSP Monitoring Capabilities
Mobile
Device
Management
Patch
management
Desktop
management
Software
deployments
System tools
Note*: Desktop management is a loose integration with IT360 and ManageEngine Desktop Central,
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Deep-dive into IT360-MSP
 MSP-Ready Platform (One platform for multiple customers)
 Multi-tenant platform with Customer data segmentation
 Rebranded portal
 Partner Management
 Customer (end-user) Login & Views
 Unified IT Management Portal
 Unified view of IT Operations and IT Service Management
 Customizable Dashboards
 Business Service Views
 Proactive Monitoring & Reporting
 Real-time alerting and Flexible Reporting
 Proactive SLA actions for service level monitoring
 Multi-protocol, Multi-vendor support
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 Secure Platform
 Authorization: Role based access control
 Authentication: Strong Encryption & secure key management
 High Availability for robustness & scalability
 Ease of Use and Faster Learning curve
 24x7 Support from ManageEngine
"With more problems solved faster, we can also devote more time to growing our
client base. The ManageEngine team and support have been brilliant; initially there
were few synching issues but once things got in place, we have been just upgrading
and renewing the license “ Larry Dutton, Product Manager, Redstone
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IT360-MSP As a ‘Single Pane of Glass’ Across IT
Automatic
Incident logging
Visibility into
impact on
business service
Pin-points root
cause
Brings collaboration
at work with better
accountability and
visibility
Right Person
works on the
problem
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IT360-MSP: Bringing the Two Isolated Worlds of
IT onto a Single Dashboard
“We use IT360 to manage our
distributed IT environment. IT360, with
its integrated dashboard allows us to
proactively manage the physical and
virtual infrastructure from a single
console. This gives us real-time IT
visibility to make accurate decisions.”
Devesh Surana, Vice President, IT,
National Commodities Exchange
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IT360-MSP: IT Operations Monitoring Components
•Integrated WAN and Traffic
Analysis
• Routers, Switches and
Balancers
•IPAM and Switch port
mapper
•SAN switches
•RAID
•Tape libraries
•Host servers and HBAs
•Databases and Application
servers,
•Virtual infrastructure,
vCenter
Network
Servers
Storage
Devices
Applications
and End-User
experience
management
•Custom and out-of-box
applications
•Operating systems
•Web/J2EE transactions
•Cloud applications on
Amazon
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IT360-MSP: IT Service Management Components
•Business Rules
•Self Service Portal
•User Survey
•Reports
•Project Management
•CMDB
•Contract
•Purchase
•Incident
•Problem
•Change
•Service Catalogue
Ticketing
ITIL
IT Asset
Management
Knowledge
Base
•Manage Solutions
•Easy to Use
•Improve Workflows
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Screenshot I: IT360-MSP - Account Segmentation
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Screenshot II: IT360-MSP - Centralized Alarm Console
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Screenshot – III: IT360-MSP - Customer Infrastructure
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IT360 – MSP: Few More Additions
IT360 comes with few exciting features that enhances the service offering scope for MSP
partners, some of them include:
 Enterprise Search: A Google like interface to search for data from multiple databases
with no SQL knowledge.
 IP Address Management and Switch Port mapping
 Unified Discovery of network , servers and application infrastructure
 APM insight for end user experience management with APDEX score
 Tighter integration with Desktop and Mobile device management product
 Technician billing
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What Do Others Say About IT360-MSP?
There are more than 50 MSPs who are using IT360-MSP to provide RIM services to their
clients, Few of the global happy customers have shared their experiences here:
 Firstsource, a global provider of business process services sees 90% reduction in man-hours
after switching to ManageEngine IT360 Read the full case-study
 Redstone, a leading IT service provider in UK replaces HP OpenView with ManageEngine
IT360. Read the full case study here
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Thank You
Watch IT360-MSP live demo: Live demo link
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For any enquiry, Please e-mail us to: it360-eval@manageengine.com
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