Workforce Development
Update - September 2013
Workforce Development – Messages from
Cavendish Review
In the wake of the Francis Inquiry;
What can be done to ensure unregistered staff in social
care & the NHS treat people with compassion?
Key findings about social care
 Social care workforce is huge with high turnover
 Phrase “basic care” dramatically understates the work
staff do
 Workers are increasingly taking on challenging tasks
 But training is hugely variable
 Financial pressures impacting on recruitment, retention &
training
Cavendish Review
 “Sea” of vocational qualifications & training courses
 Caring not seen as a career by care workers
 Social care pioneering innovative approaches to personcentred care
 Good caring takes time!
Recommendations
 Competency based “Certificates of Fundamental Care”
 Develop proposal for a rigorous system of quality assurance
for training with funding linked to outcomes
 Employers should be supported to test values, attitudes &
aptitude at recruitment
Cavendish Review
 New bridging programmes into pre-registration nursing
 Widen participation into NHS funded courses
 Develop a robust career development framework
 Codes of conduct for staff
 Explore how to move to commissioning based on outcomes
 Payment of travel time should be a contract condition for
domiciliary care providers
Values-based recruitment
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On-line toolkit developed by National Skills
Academy for Social Care with Skills for Care
Aimed at helping employers to recruit and retain
people with the right values
Based on model of values-based recruitment
12 month pilot to test the approach – to July 2014
Evaluation
Values in Social Care
Compassion
Respect
Empathy
Dignity
Responsibility
Imagination
Integrity
Adaptability
Courage
How do you recruit for values?
Toolkit
 Leadership qualities framework – good
behaviours at all levels
 Examples of job advertisements
 Simple online personality profiling
questionnaire
 Suggested interview questions
Training update
• New leadership programme for leaders of dementia services
• Dementia training modules to support dementia awards and
certificates
• Practical skin care workshops
• Recognising signs & symptoms of deterioration
• New training programme
• Additional courses
• Learning resources update – dementia
• Developing internal trainers – train the trainer updates,
Assessor refresher or qualifying training.
Dementia Qualifications
4 specific dementia QCF qualifications
Level 2 Award in Awareness of Dementia
A knowledge-only qualification consisting of 4 level 2 units:
 Dementia awareness (DEM 201)
 Person-centred approach to care & support of individuals with
dementia (DEM 202)
 Understand the factors that can influence communication &
interaction with individuals who have dementia (DEM 205)
 Understand equality, diversity & inclusion in dementia care
(DEM 207)
Total credits = 8 (£120 WDF at £15 per credit)
Dementia Qualifications
Level 2 Certificate in Dementia Care
A competence qualification to demonstrate skills in working with
individuals with dementia consisting of 5 mandatory units + options
 Dementia awareness (DEM 201)
 Understand & implement a person-centred approach to the care
& support of individuals with dementia (DEM 204)
 Equality, diversity & inclusion in dementia care practice (DEM
209)
 Understand and enable interaction & communication with
individuals who have dementia (DEM 210)
 Approaches to enable rights & choice for individuals with
dementia whilst minimising risks (DEM 211)
Total credits = 18 (£270 WDF at £15 per credit)
Dementia Qualifications
Level 3 Award in Awareness of Dementia
A higher level knowledge-only qualification consisting of 4 level
3 units:
 Understand the process & experience of dementia (DEM 301)
 Understand the administration of medication to individuals
with dementia using a person-centred approach (DEM 305)
 Understand the role of communication and interactions with
individuals who have dementia (DEM 308)
 Understand the diversity of individuals with dementia and the
importance of inclusion (DEM 310)
Total credits = 11 (£165 WDF at £15 per credit)
Dementia Qualifications
Level 3 Certificate in Dementia Care
A higher level competence qualification consisting of 4
mandatory units + options
 Understand the process & experience of dementia (DEM 301)
 Enable rights & choices of individuals with dementia whilst
minimising risks (DEM 304)
 Understand & enable interaction & communication with
individuals who have dementia (DEM 312)
 Equality, diversity & inclusion in dementia care practice
(DEM 313)
Total credits = 21 (£315 WDF at £15 per credit)
Key Points
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Certificates build on Awards
Certificates involve application & demonstration of learning
Count towards Health & Social Care Diploma with dementia
pathway
All require “Guided Learning Hours” by learners
Assessment of knowledge based learning outcomes can take
place in or outside real work setting by occupationally
knowledgeable assessor
Assessment of competence based learning outcomes must be
made within the work setting by occupationally competent
assessor with direct observation as main source of evidence
Assessment
Unit 1: Theory of Assessment
Unit 2: Assess occupational competence in the work
environment
Unit 3: Vocationally based assessment in classroom
settings
Units 1 + 2 + 3 = Assessor Certificate (15 credits)
Units 1 + 2 or 1 + 3 = Assessor Award (9 credits)
Units 1 + 3 ideal for training providers
Units 1 + 2 ideal for work-based Assessors