Chaplaincy Report 2014-2015
The Chaplaincy Team at Croydon Healthcare NHS Trust comprises people of
different faith communities and denominations. The Team is there for all patients,
relatives, carers, visitors, staff and volunteers seeking to care for them as God
desires.
‘This is what the Lord asks of you, only this,
to act justly, to love tenderly
and to walk humbly with your God’ Micah 6: 8
‘Truly I tell you, whatever you did for one of the least of
my brothers and sisters, you did for me.’ Matthew 25:40
“O son of Adam, I was sick but you did not visit Me ……
Did not you know that such and such servant of Mine
was sick but you did not visit him and were you not
aware of this that if you had visited him, you would have found Me by
him? Muslim Tradition
‘Teach this triple truth to all: A generous heart, kind speech and a
life of service and compassion are the things which renew
humanity’ Buddha
‘The
more we come out and do good to others, the more
our hearts will be purified, and God will be in them’
Hindu Tradition
Cover Illustration: The St Barnabas Window from the Chapel. As well as being patron of nurses Barnabas was
known as ‘the encourager'. Chaplaincy ministry is one of encouragement and enablement.
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Croydon University Hospital Chaplaincy Department:
The period 2014-2015 has seen some significant changes within the
Chaplaincy Team in Croydon University Hospital. Our invaluable
secretary Sally Peek retired in April. For many years Sally had provided
support for the team as part of her full time work with the Elderly Care
Department. She will be much missed by both teams. Sally is pictured left
at one of the farewell celebrations organised by the Elderly Care and
Chaplaincy departments.
The other major change has been the retirement of Revd Leena Knowles,
our Ecumenical Chaplain. Leena had been an invaluable part of the team
and of the hospital for some 12 years (and
indeed had worked here in a different
capacity as a phlebotomist prior to that). A
special Service of Thanksgiving was held in
Chapel on 25th September attended by
many of Leena’s family, friends, staff and chaplaincy colleagues. We wish
Leena every happiness and fulfilment in retirement and in her new home in
Romsey. With the help and support of our line manager Michael Fanning,
Director of Nursing, we were able to interview for Leena’s successor in a
timely fashion and were pleased to be able to appoint Revd Andrew Dovey
who took up the post of Ecumenical Chaplain on 2nd November 2015.
Andy introduces himself on p.16 of this report.
Just prior to Leena’s retirement came the other major change for the Chaplaincy Department. For over
40 years we have occupied an office next to the League of Friends on the ground floor of the Woodcroft
Wing. For some 25 years we had a second ‘Team Leader’s’ Office a little further down the corridor. With
the changes necessary to accommodate the Emergency Department decant we needed to vacate those
rooms. With the help of two Michaels—Mike Hayward our Deputy Director of Nursing and Michael
Grayler the architect—we now occupy a fantastic suite of rooms directly opposite the Chapel. For the
first time we have accommodation ideally suited to the pastoral and counselling services we deliver and
a space flexible enough to accommodate the needs of our different faith teams, counselling and
bereavement services.
There have been a number of changes in our Roman Catholic priestly team which continues to provide
the 24 hour Roman Catholic on call service and weekly Roman Catholic ward visits . Fr. Chima left in
August 2014 and is now serving as the Roman Catholic Chaplain in Hull Prison. Fr. Kurt Barragan left in
July 2015 to serve as assistant priest in St Boniface Catholic Church, Tooting. Fr. Antony Megalan
Sellam left in Autumn 2015 as he was appointed Parish Priest in Rochester. Fr Andrew Fernandez
stepped down for health reasons in 2015 and Canon Jim Pannett retired from the hospital chaplaincy
team although not as parish priest at St John the Baptist Catholic Church in Purley. We have been
delighted to welcome Fr. Emmanuel Okorondu replacing Fr. Chima and Fr. Simplicio D'Souza replacing
Fr. Antony. Most recently we have welcomed two newly ordained
priests to the team—Fr. Mark Higgins and Fr. Matthew O’Gorman
serving at St Andrew, Thornton Heath & St John the Baptist Purley
respectively. They are pictured left on the occasion of their
ordination. Canon Francis Moran continues to co-ordinate the
Roman Catholic priestly team and with Sr. Sheila’s ministry within
the hospital ensures the effective and efficient use of our extended
Roman Catholic team.
The Christian Chaplaincy Team has visited regularly and provided a
high level of religious and spiritual care. For much of 2014 we have
a team of 32 ward chaplains but across 2015 have said goodbye to
several who have left the team due to changes in their own personal
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circumstances and several others are currently taking time out for health reasons. We have also been
blessed with a Sunday Volunteer Team which has averaged 20 members working on a rota basis to
provide teams each Sunday to bring patients wishing to attend worship from the wards and a Eucharistic
Ministry team which has averaged eleven Eucharistic Ministers providing sacramental ministry to Roman
Catholic patients and two Anglican Eucharistic ministers (in addition to ward chaplains who undertake
this role as well) taking Holy Communion to Anglican and Free Church patients.
Music on Sundays has been provided by: Pat & Leroy Samuels and
Neville Foga (first Sunday); Les Todd (second Sunday) Eleanor Stockley
and Maureen Lewis (third Sunday) and John Collis, pictured right, (fourth
Sunday). 5th Sundays are ably covered by Les Todd and Neville Foga. In
addition Eleanor has played for many of our extra services for special
occasions including most of our Christmas services. Bill O’Doherty also
helps when needed.
Dr Maheshwaran has continued to support and advise our Hindu team and while Mr
Shuaib Yusaf, Chairman of the Croydon Mosque and Islamic Centre continues to
provide advice and support for the senior chaplain on Islamic matters and Croydon
Mosque and Islamic Centre provide 24/7 emergency support. Our Muslim visiting
team continues to provide support for our Muslim patients. For much of this period we
have had three male and three female Muslim team members. In the autumn of 2015
however we were sad to say goodbye to founder members Mr Tahir Begg (pictured
left) and Mrs Afshan Begg. Our Sikh team has also lost two members due to other
commitments but continues to provide excellent support to our Sikh patients.
We continue to have representatives from the Buddhist, Jewish, Greek Orthodox, Jehovah’s Witness
and Spiritualist communities available to visit on request. With some team members retiring or leaving
we plan to run a new chaplaincy training course from April—June 2016 to recruit a few more members
for each of our faith teams.
Access, Equality and Diversity Committee
– Religion Sub-Group
Across the period covered by this Report the AE&D group has not met
regularly but with the appointment of the new Diversity and Inclusion
Manager Arleen Brown (a first for the Trust) and the success of the LiA Big
Conversation on Diversity & Inclusion a lot will be happening from 2016
onwards. The Religion Group has continued to meet regularly however as
in addition to being a part of the AE&D Committee it has also always been
a key resource for the Chaplaincy Department in a consultative capacity
and has continued to act as a resource, guide and constructively critical body.
The group has met quarterly with email and phone contact between meetings as necessary. Hilary Fife
continues as the Chairperson. Paul Ashcroft represents the Jewish community; Dr Maheshwaran, the
Hindu community; Jenny Mitchener, the Roman Catholic community; Naina Shah, the Jain community ;
Les Kemp, the Buddhist community, Pastor Abby Olufeyimi the Pentecostal Christian community,
Surinder Kaur Kalsi the Sikh Community and Najma Patel the Muslim Community. Revd Dr Jacob
Devadason, Priest in Charge at Christ Church, West Croydon and Inter-faith Adviser to the Croydon
Episcopate is also a member.
Key achievements have included:
•
The maintenance of the Database of Faith Community Leaders and Places of Worship in the
area. This, along with the previously completes database of Christian Ministers and Churches, is
available on the intranet and has been circulated to relevant stakeholders. It is updated annually,
usually in January.
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•
The CUH Festivals Calendar updated annually and available online or inn paper form.
•
Provision of a range of information and guidance for the Ramadan Fast.
•
Reviewing and monitoring burial space provided by the Borough (a diminishing resource which is a
concern for several faith communities) and the arrangements for death registration (a particular
concern for the Muslim Community). A meeting to discuss the latter has been organised by
Councillor Bernadette Khan for early 2016.
•
Supporting Chaplaincy Team members attending training sessions on other Faiths at the Croydon
Faith Education & Resource Centre.
•
Assistance in planning THE Clerical ‘Big Conversation’
Facts and Figures:
It may be very true, as Chris Hart has written, that
“All the statistics in the world can't measure the warmth of a smile.”
but our ward chaplains continue to keep a record of their weekly activity to
present an insight into a part of what we do. These visits are patient-led and
conversations take place with the agreement of the patient. All such encounters
fall within the strict guidelines of confidentiality expected of chaplains, as of all NHS staff.
‘Pastoral’ includes everyday conversation, the sharing of human concerns, joys and sorrows.
‘Spiritual’ refers to all encounters where conversation has moved beyond the everyday to a discussion of
more abstract spiritual concerns – the patient’s hopes and dreams for the future, the principles of life that
are important to them, their search for meaning in pain…..
‘Religious’ refers to all conversations and encounters where the patient has spoken about their faith, has
explored where God might be in their present situation or has requested prayer/sacramental ministry or
asked for a member of their own faith community/their own minister to be called to see them.
‘Short’ means any encounter up to 5 minutes in duration.
‘Medium’ means any encounter between 5 – 15 minutes.
‘Long’ means any encounter over 15 minutes.
Chaplaincy Visits 2014
Spiritual
Pastoral
Short
3513
Medium
697
Long
357
Medium
569
Medium
435
Long
135
Religious
Short
1005
Chaplaincy Visits 2015
Spiritual
Pastoral
Short
4066
Short
1142
Long
174
Short
1210
To add the humanity to the numbers we
received the following from two of the
patients visited by chaplaincy team members
while in hospital:
Medium
332
Long
80
Medium
356
Long
85
Religious
Short
1064
Medium
457
Long
167
“Thank you all so much for your loving support
during my recent stays in CUH. I really
appreciated every visit. Blessings!”
“Whatever the faith, the spiritual and
pastoral care which you Good Folks give
to all is absolutely priceless”
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2014
2015
We continue to be very grateful to Anne
Gowlland who collates all these statistics for us
and to the Chaplaincy Volunteers for their
regular, faithful ministry.
Roman Catholic Statistics:
St Andrew’s Thornton Heath received
51 calls involving 63 working hours in
2014 & 60 calls involving 72 working
hours in 2015.
St Mary’s West Croydon received 42
calls involving 56 working hours in
2014 & 44 calls involving 54 working
hours in 2015.
St Chad’s South Norwood received
16 calls involving 7 working hours in
2014 & 15 calls involving 20 working
hours in 2015.
Our Lady, Addiscombe received 2
calls involving 4 working hours in 2014
& 2 calls involving 4 working hours in 2015.
This totalled 111 calls and 147 hours work in 2014 & 121 calls and 150 hours work in 2015.
We owe a great debt of gratitude to the priests of the Croydon Deanery, led by
Canon Francis Moran, for their on-going commitment to Croydon University
Hospital. In addition each ward was visited by a Catholic priest from one of the
parishes of Thornton Heath, West Croydon, New Addington, South Norwood
or Purley every week. Each visit takes between 2-5 hours and careful records
are kept of the patients who request and receive the anointing of the sick.
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Sr Sheila is on site 4 days per week and in addition to her other duties made 978 bedside visits during
2013 and 1193 in 2015.
In 2014 1010 Roman Catholic patients received Holy Communion:
820 on the ward and 166 in the Chapel.
24 patients too ill to receive Holy Communion were prayed with.
In 2015 894 Roman Catholic patients received Holy Communion:
722 on the ward and 149 in the Chapel.
23 patients too ill to receive Holy Communion were prayed with.
Each year 7 Masses were held in St Barnabas Chapel during Lent, the celebrants from Thornton Heath
parish. The average attendance for each Mass was 40 in 2014 and 30 in 2015.
In addition there were 2 baptisms on 2015—one adult and one infant. Both were baptised by a priest from
Thornton Heath parish.
We are fortunate to have a team of 11 Roman Catholic Eucharistic Ministers who visit the wards on a
weekly basis taking the Sacrament to patients.
Anglican & Free Church Stascs:
The Anglican and Ecumenical Chaplain responded to 125 call outs during 2014 and 152 in 2015.
893 Anglican and Free Church patients received Holy Communion in 2014:
183 on the ward & 710 in the Chapel.
364 patients requested visits for prayer at their bedside.
893 Anglican and Free Church patients received Holy Communion in 2015:
178 on the ward & 743 in the Chapel.
256 patients requested visits for prayer at their bedside.
1 adult was baptised in the Chapel on Easter Sunday 2014 and 1 infant was
baptised in March 2015.
In May 2014 a service was held to bless a couple on the Diamond Wedding Anniversary.
355 families requested the bedside ‘Thanksgiving after Birth’ service for their babies in 2014 and 324 in
2015. This service is available for families of all faiths, the service being adapted to the faith of the parents
requesting it. A small copy of St Mark’s Gospel is presented to Christian parents following the service.
5 families requested a blessing and naming ceremony in 2015.
There was one request for prayer and anointing for healing in 2014 and 3 requests in 2015.
Other Chaplaincy Wide Activity
We visit the intensive areas of the hospital on a regular basis to support patients, their relatives and
visitors and to maintain and develop the good working relationships we enjoy with staff on those units.
The intensive areas of the Hospital (SCBU, ITU, HDU, & A&E) were visited several times weekly on
average across the year (excluding emergency calls). Where possible across 2015 we tried to increase
visits to ITU and HDU averaging 5 per week
The Chaplaincy has continued to be involved in Listening into Action particularly with the big
conversations for the PALS and Complaints Team and for Diversity and Inclusion. In addition with the
introduction of Schwartz Rounds in the Trust in 2015 the Senior Chaplain has been trained to act as a
facilitator and now prepares the story-tellers and facilitates each round with Laura Barnett, CUH Cancer
and Trauma Counsellor. Both have received training from the Point of Care Foundation in 2014 & 2015.
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The Senior Chaplain was also involved during the Care Quality Commission Inspection in 2015. She
attended the open meeting held in the Community Space in Bernard Weatherill House for local people to
discuss their concerns. The remit was to be available for pastoral counsel and support if members of the
public became distressed recounting their experiences. In the event the evening was extremely well
organised by the C.Q.C. team (albeit very poorly attended) and very sensitively managed so pastoral and
emotional support was not needed. It was encouraging however that the leaders of the inspection team
had recognised and allowed for the possibility of such support being necessary. For the first time with
such as inspection the Senior Chaplain was interviewed by one of the CQC Inspectors the discussion
focussing largely on end of life support and the needs of diverse faith communities.
The Chaplains have also been involved in staff debriefing sessions across this period and continue to
provide one to one pastoral support to staff on request.
Referrals:
We continue to monitor the source of referrals in addition to the individuals our chaplains encounter on
their routine ward visits. The Palliative Care Team remain our largest source of referrals highlighting the
excellent job they do in providing end of life care that is sensitive to patients religious and cultural needs.
The next largest referring group are local clergy—this is encouraging as it suggests that our efforts to
engage with our colleagues in parochial ministry and to work with them are proving successful. The
number of relatives referring loved ones has risen again perhaps indicating that we are becoming better at
publicising the availability of chaplaincy support. ‘Other’ includes three referrals from another NHS Trust,
and referrals from other healthcare professionals including social workers, the Learning Disability Team,
the Discharge Co-ordinators, Ward Clerks & Housekeepers.
There were 271 referral in 2014 and 256 in 2015 (excluding emergency calls). Records are kept of follow
up visits and recently we have begun to keep a record of visits made where we have been unable to
spend time with the patient and the reason (patient asleep; off the ward with relatives, with the doctor etc.)
The average number of visits per patient works out as between 3 and 4 but the actual number varies from
one visit (where the patient is speedily discharged) to daily visits over a period of weeks with more
complex admissions.
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Funerals & Memorials:
The support of the bereaved has this year, as always, been an
important part of the full time chaplain’s work. Much of this work is
with those bereaved through the loss of a baby or child. In this
important part of our ministry we continue to be very grateful for the
close working relationship we enjoy with Julie Tucker, our Specialist
Bereavement Midwife; Denise Lincoln and Angela Da Costa in our
Hospital Bereavement Office; local funeral directors; the Muslim Burial Society and other faith community
leaders. The staff at Croydon Crematorium and Queen’s Road Cemetery remain outstanding in their care
and support for our bereaved families and are leading the field in the respectful care and reverent disposal
of foetal remains.
A number of our bereaved parents request that the funeral for their child be conducted by one of the
Chaplains, especially where the chaplain has been involved in supporting them before the birth and/or has
been called to bless the baby and support the family after delivery. In 2014 the chaplains have officiated at
29 such services and at 42 in 2015. The senior chaplain has officiated at the monthly collective cremation
services for non-viable foetuses (where parents do not wish to have a separate service) providing a
respectful farewell for 77 babies in 2014 and 53 in 2015.
In addition the Chaplains have conducted 42 adult funerals in 2014 and 45 in 2015. Services for the
interring of ashes were conducted for families. The number of adult contract funerals is increasing slowly
but steadily as funeral poverty becomes more widespread. There was a 25% increase from 2014-2015.
The chaplains have been and will continue to be involved in discussions with Croydon Bereavement
Services, Croydon Council and other interested parties regarding the rapidly diminishing number of grave
spaces in Croydon. This has implications both for bereaved parents (burial is becoming the preferred
option for many young parents) and for faith communities such as the Muslim and Jewish communities.
We have continued to hold two Butterfly Baby Memorial Services in May and September each year. We
are indebted to Sue and David Young, Hazel and Bill Minter, Amanda Hickey and Tracey Dawes for their
help in planning and conducting these special services. Attendance averages 30.
The use of the Chapel as a place where staff can gather to remember and give thanks for colleagues who
have died continues to be important. Memorial Services were held in 2014 for Ramona Rodricks, Neil
Hawkins and Sr. Hassina Fowle and in 2015 for Audrey Cross and Corinne Frost. The funeral of a much
loved Chaplaincy team member of many years service, Phyllis
Batchelor, was held at the close of 2014.
The Senior Chaplain has continued to conduct the Palm Sunday and
Christmas Memorial Services at Croydon Crematorium. It is an
opportunity to meet many families whose loved ones have been
cared for by hospital and community staff. The Christmas Memorial
Service in 2015 was much enhanced by the presence of the S.I.N.G.
Community Choir.
The Christmas Tree of Memory and Hope on which parents can
place stars inscribed with their baby’s name & the Blue Christmas
Tree where people can add a ribbon for those they will remember
and miss during the festive season are now an established and
valued part of Advent and Christmas in the Chapel. Finally as the
holding of a two minutes silence becomes an increasingly accepted
way to honour the memory of those killed in war or tragedy the
Chapel has hosted several such occasions—for Armistice Day, the
anniversary of the 7/7 bombings in London & for the victims of the
massacre in Tunisia.
The photos included here are the flowers prepared for Neil Hawkins Memorial
Service (left) and the candles lit at one of the Butterfly Memorial Services (above).
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The Barnabas Worship Centre
889 people attended Sunday worship during in 2014 and 841 in 2015. Services were held on every
Sunday with the help of our invaluable team of Sunday volunteers. While we have again said good-bye to
some of our stalwart team members new volunteers have meant that we can continue to offer patients the
opportunity to attend worship. As well as providing the means of getting to the Chapel the volunteers offer
support to patients during the service.
We were delighted to receive a Christmas card in 2015 addressed “To all at the little Chapel” and signed
“from the patient you always help”.
Sadly following the announcement in the 2013 Report that we had been able to resume broadcasting the
Sunday Service to patients on the ward with the loss of ‘Patientline’ in the Trust this (and broadcasts by
the former ‘Radio Mayday’ are no longer possible. However there may be possibilities in future years of
streaming the service on line so patients with portable mobile devices can again tune in if they wish to. We
will keep a watchful eye on developments on this front.
As always a number of special services were held each year. We welcomed members of the Parkinsons
Disease Society for their service marking Parkinsons Awareness Week in April and hosted the reflective
times that form part of the Trust’s celebrations for International Nurses Day in May. We were also pleased
to host a Reunion Service on 1st May 2015 for a group of nurses who had all trained here.
The Chapel hosted several concerts. 2SP (Two Sopranos
and a Piano) gave two extremely successful concerts and
we are looking forward to welcoming them back in 2016.
David Hughes gave his first concert for us on 8th June
2014 and in June 2015 Dr Marcus Tan, a most
accomplished pianist as well as clinician gave a lunchtime
recital. All our concerts are free to
attend but there is always a retiring
collection for Charity and over the last
two years donations have been sent
to Charities both local & international.
Carol-Anne Grainger, Maria Gayle-Rogers and John Collis—’2SP’ are pictured above.
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The last two years have seen two beautiful additions to the
Hospital Chapel. Our first contemporary window was created for
us by Linda Baines (pictured here with Bishop Jonathan) and
dedicated on 14th December 2014. It speaks to the Chapel as a
place where people are drawn to the light but also references
the past when those attending were paupers from the Workhouse put to work picking hemp. 5th December 2015 saw the
dedication of a beautiful Victorian window gifted to the Chapel in
memory of Neil Hawkins, M.B.E., former Chairman of the
League of Friends, by
his family. Pam and
their daughters Sarah
and Deborah are seen
to the right in front of the new window. It’s delicate design and
beautiful colouring complement the other stained glass in the
Chapel perfectly.
Among many other services some very special events took
place. Easter Sunday 2014 saw the baptism in Chapel of one of
our former patients John Rogers. It was a delight to welcome
John’s family and friends to his baptism which took place in the
Easter Sunday Eucharist and is, we believe the first adult
baptism to have been
celebrated our Chapel.
In May of the same year a long-standing member of our
Chaplaincy Team, Les Todd and his wife Betty celebrated their
Diamond Wedding Anniversary and chose to have the service of
thanksgiving for their long and happy marriage in the Chapel.
They are pictured to the left with the floral arrangement created
for the occasion.
To the left of the window in which hospital staff who were killed in
WW2 are commemorated we now have a new plaque—inspired
by the late Denis Perry, one of the Mayday Scouts in the Second
World War. It was only in meeting Denis and his family that we
learned of the work of the scouts, not only in Croydon but across
the country—work that demanded incredible courage and
resilience from boys still in their teens. In exploring further,
with the aid of the Perry family and the Scout Association we
realised that nowhere was this contribution formally
recognised. Accordingly we decided to place a plaque in St
Barnabas Chapel acknowledging their enormous contribution.
On 29th April
2015, it was
unveiled by Mr
Perry’s widow,
Angela Perry
(pictured here with
Hilary Fife) & dedicated by Christopher, Bishop of Southwark
(pictured left with some of the Scouts and their leaders who attended).
We were delighted to welcome several former ‘Mayday
Scouts’ and their families as well as Mr John Goulston, our
Chief Executive and The Worshipful the Mayor of Croydon,
Councillor Manju Shahul-Hameed.
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To accompany the Service and for two weeks following there was a special exhibition in the Chapel about
the work of the Scouts in WW2. In creating this we were indebted to former ‘Mayday Scouts’ for sharing
their memories, the Croydon Borough Archives and the Archives of the Scout Association.
Members of the Sikh Community
have visited each year as part of
a national initiative organised by
Sikh Chaplaincy U.K. focussed
on prayer for the sick. Some of
those involved in the 2014 prayer
day are pictured left. This is always organised by Mr and Mrs
Kalsi of our CUH Sikh Chaplaincy
Team.
There has also been a lot happening in the Chapel garden. Thanks to a
generous donation we were able to create a Butterfly Garden to
commemorate all the babies whose names are inscribed in our Butterfly
Memorial Book in the Chapel. Local craftsman Ken Atkins is pictured
here putting the final touches to the brickwork. The garden has been
planted with predominately white flowers and a special gathering was
held for parents to come and plant snowdrops in the garden in memory
of the children they had loved and lost. Once this was completed we
realised the rest of the garden was
badly in need of some tlc. Once
again it was the Scouts to the rescue as members of the 26th
Croydon Scout Group under the leadership of Ian Carlyle, together
with their parents came to the Chapel in October 2014 and set to
work clearing, weeding, pruning and planting. A lot of fun was had as
well as a lot of hard work being done! Here are some of the pictures
taken on that occasion. There will be more news to come regarding
the Chapel Garden as late in
2015 work began on the
creation of a garden of ‘Healing
and Wholeness’
Situated along the side of the
Chapel below the St Luke
window it will be planted with
fragrant shrubs, flowers and
herbs associated with healing.
Funded
by
a
generous
bequest from Valerie Pearton,
a former Chaplaincy team volunteer, the final design and planting will
be completed in 2016 and a formal opening ceremony organised.
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As the Chapel continues to open its door to welcome people of all faiths and none to experience the
peace, and space for reflection, it can provide, comments left in our visitors book underline the value
placed upon it.
God bless
I find
all who are
the peace in
involved in the
this Chapel gets
upkeep of this
me close to God
and is
Thank you
Delightful
so much for
providing Muslims
little Chapel .
with a prayer
Lovely atmosphere.
area…
precious oasis of
conducive to
I always find peace
calm
prayer
here.
truly appreciate
it.
Teaching:
The Chaplaincy Department has across 2014—2015 organised or contributed to a number of different
teaching sessions within the hospital during the year including:
•
Listening & Communications Skills Sessions for the Hospital Volunteers.
•
‘Spiritual Care’ for the RN & HCA Inductions.
•
‘Faith & Belief’ for Trainee G.P’s
•
Input on ITU Team Days
In addition to ‘in-house’ teaching Hilary has been invited to lead teaching sessions and deliver lectures
outside the hospital including:
•
‘Pastoral Ministry within a Medical Environment’ - for Southwark Pastoral Auxiliaries 2014
•
The Readers Funeral Course at St Matthew’s House, Croydon, Autumn 2015.
•
Training on Caring for People with Dementia and on Pastoral Support for the Bereaved for various
groups within the Anglican Diocese of Southwark.
•
Training on healthcare & bereavement issues as part of ‘Ministry Matters’ Training Programme—
Southwark Anglican Diocese.
•
Talks on Chaplaincy at CUH for various local groups.
Networking:
Keeping in touch with the local community has been important to ensure we are kept up to date on the
views of Croydon University Hospital users and stakeholders. It has enabled us to inform and educate
people about the spiritual and religious care that is available in Croydon University Hospital as an integral
part of the holistic, patient centred care we offer.
Leena continued to be very involved in South Norwood URC until its closure. Hilary continues to be
honorary assistant minister at St George’s Church Shirley. Sr Sheila continues to serve at St Andrew’s
Thornton Heath and on several Diocesan and National Committees.
Networking activities across these two years have included:
•
Preaching and teaching engagements at St Luke, South Norwood; St Mark Woodcote; St Andrew,
Coulsdon; Holy Saviour, Thornton Heath; South Norwood URC & St George, Shirley; regular
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attendance at URC Southern Synod meetings & URC ministers meetings.
•
Participation in a Southwark Diocese Healthcare Chaplains meeting at Trinity House to discuss
Chaplaincy within the NHS.
•
Attendance at ‘Faiths Togther in Croydon’ Steering Group meetings.
•
Sr Sheila attended a number of meetings in connection with her role as member of ARCIC; Vicar
for Religious, her membership of the Committee for the Ongoing Formation of Priests and her role
as governor of Coloma School.
•
Delivering talks at Compline by candlelight at St Mary’s Farleigh.
Training and Development:
Mandatory Training:
Both full time chaplains completed e-learning modules on information Governance and other mandatory
training as required including Conflict Resolution, Fire Training, Safeguarding Children, Safeguarding
Vulnerable Adults, Infection Control, Emergency Planning, Health and Safety and Equality, Diversity &
Human Rights.
Monthly Chaplaincy Team Training:
The regular evening training sessions included:
•
Sensitivities Around Interfaith & Interdenominational Work—led by Revd Dr
Barry Goodwin, former Archdeacon of Croydon.
•
Faith and Food—led by the in-house team. The exhibition that was part of
this is pictured right.
•
Ministry to Migrants—led by Terry Drummond C.A.—Bishop of Southwark’s
Adviser on Urban and Public Policy.
•
‘Can Theology Transform our Understanding of Disability?’ - led by Revd Tim
Goode—Bishop of Southwark’s Adviser on Disability.
•
‘Effective Communication with People with Communication Difficulties’ - led
by Clare Perry
•
‘Ministry Across Cultures’ - led by Revd Canon Dr. Rosemarie Mallett
•
The Spirituality of Julian of Norwich—led by Chris Chapman, Spiritual Formation Adviser for the
Anglican Diocese of Southwark
•
Adult Safeguarding—led by Kate Singleton, Diocesan Safeguarding Adviser
Quiet Days:
Our Quiet day were held on June 13th 2014 and August 20th 2015 at the
Emmaus Centre, West Wickham. We were delighted to welcome Revd Canon
Michael O’Dea to lead the 2014 day and Revd Canon Andrew Wilson for the
2015 day.
The Full Time Chaplains:
Both full time Chaplains attended various courses and workshops in line with
needs identified at their appraisal and their own personal development plan and
the requirements of their own denominations and professional organisations.
These training opportunities included:
•
‘Chaplains at the Front Line: Countering Human Trafficking’ - Church House, London
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•
Free Church Chaplains’ Study Day—End of Life Care & new
NHS Guidelines
•
‘What Kind of Service Do We Want? Developing Inclusive
Liturgies & Celebrating Life’ - CHCC
•
‘New Chaplaincy Models’ - Theos Conference, London
•
'Clinic for Boundary Studies' - URC in Brighton
•
‘Pilgrimage’ - Trinity House
•
Schwartz Conference and Schwartz Round Facilitator Training sessions—Point of Care Foundation
•
‘Change and Conflict’ MA Module—Sarum College
These training opportunities were in addition to the regular supervision Hilary receives from Revd Canon
Hilary Johnson and Leena from Revd Rosemary Shaw and the regular spiritual direction for which Hilary
sees Revd Canon Andrew Wilson.
Leena also made private retreats in Sarum College, Salisbury and Westminster College, Cambridge.
Additional training undertaken by team members:
Sr. Sheila attended a full day’s Health and Social Care Conference organised by Catholics in Healthcare
and held in London on 1st November 2014. Jennifer Atkinson attended courses on Dementia at St.
Matthew's House and " Prayer for Healing" at Trinity House. Anne Gowlland attended a lecture ‘Right to
die?: euthanasia, assisted suicide and end-of-life care’ at the London Institute of Contemporary
Christianity by John Wyatt, Emeritus Professor of Neonatal Paediatrics at University College Hospital. She
also went to a whole day course again at the LICC on the Book of Job. Elizabeth Fleischer
successfully completed ‘Equality & Diversity’ NVQ level 3. Pauline Chapman continues to offer ministry as
a Spiritual Director. Trevane Wallbank assisted in teaching Listening Skills for teachers as well as giving
talks on Chaplaincy in CUH.
Committee Work:
The Chaplaincy department was represented on the following meetings & groups:
•
Access, Equality and Gender.
•
The Mortuary Meeting
•
The Religion Sub-group of E.D.A.G.
•
International Nurses Day Planning Group
•
The Palliative Care MDT
•
Health Information Group
•
The End of Life Steering Group
•
Organ Donation Committee
•
Adult Safeguarding
•
LiA Diversity & Inclusion Steering Group
•
LiA Pals & Complaints Steering Group
•
Schwartz Rounds
Clerical Conversation 2014:
We borrowed some of the ideas and methodology from ‘Listening into Action’ to hold our own ‘Clerical
Conversation’. 18 ministers representing all the main denominations attended and, in groups, discussed
three questions. 1. What are your impressions of how religious/spiritual care is delivered at Croydon
University Hospital? What do you hear from your parishioners? 2. What do you think Christians most need
by way of religious and spiritual care in the hospital setting? 3. What do you think the Chaplaincy
Department could/should be offering? What should our priorities be? Can you support us in any way?
The discussion was wide-ranging and a lot of valuable points made. All the views/ideas were recorded
and have been used to guide Chaplaincy priorities in 2015.
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Personnel:
Revd Andy Dovey, our newly appointed Ecumenical Chaplain,
writes:
I was appointed on the 2nd November 2015 as the Ecumenical
Chaplain to Croydon University Hospital. I have been married for
28 years to Karen and we have two children Joshua who is 24
and Oliver 21. (Andy is pictured right with Karen and Bishop Jonathan,
Bishop of Croydon, at his Service of Welcome)
I have spent the last 37 years working as the Contracts and Purchasing Manager with the last 5 years as a consultant to BP in
the North Sea. My career has provided me with the opportunity
to travel the world undertaking some of the B.P.’s biggest
projects.
I was a Reader at All Saints Upper Norwood and St John the
Evangelist for 10 years, before commencing ordination training in
2001 finally being ordained as deacon in 2006 at Southwark
Cathedral and then Priested at Croydon Minister in 2007.
My other duties include being the Assistant Priest at St John the Evangelist Shirley and Assistant Deacon
at St George the Martyr Shirley. I have been very active over the years in Young peoples ministry and am
the Children’s and Young People’s Mission and Ministry Champion for Croydon and Addington I am also
the first Croydon District Scout Chaplain ensuring that all members of the Scouts have the opportunity to
learn about all faiths earning their Faith Badges.
I am very excited about being appointed as Croydon University Hospital’s Ecumenical Chaplain, as I
believe that this will allow me to use the skills that I have already acquired in the my former career to assist
Revd Hilary Fife to manage the vast work that is undertaken in the chaplaincy team which includes
supporting and leading other volunteer Chaplains. I am looking forward to supporting the trust in delivering
a high level of care to all our patients, their families, visitors, staff and volunteers, not only from a religious
sense but also from a spiritual perspective. I am
hoping that for those at the end of life that my
presence will provide to them, their families and
friends an opportunity of calmness and spiritual
renewal.
I look forward to meeting all the staff and
volunteers at the Hospital and serving the
community and interacting with other faiths and
those of no faith for many years to come.
Andy is pictured above with Michael Fanning, Director of Nursing and our Line Manager, Bishop Jonathan
and Dr James Gillgrass, Non-Executive Director.
Anniversaries:
We rejoiced with Sr Sheila in 2014 as she celebrated her Golden
Jubilee of Profession. A Mass and reception was held at St Andrew’s
Thornton Heath on the 12th September 2014, attended by many of
the Chaplaincy Team. Archbishop Peter, pictured here with Sr. Sheila,
presided at the Mass, Archbishop Kevin McDonald, Bishop Howard
Tripp, Sr Felicé DMJ the Provincial of the Daughters of Mary and
Joseph congregation, other Sisters from the congregation, family,
friends, colleagues and parishioners packed the Church.
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In addition the Chaplaincy Team held a surprise party presenting Sr
Sheila with a gift and a special cake made by team member Liz Seal
(right).
Hilary Fife celebrated her 20th Anniversary of Ordination joining many
other women priests ordained the same year (1994) at a wonderful
service of celebration at St Paul’s Cathedral marking the ordination 20
years ago of the first women priests in the Church of England. The
Archbishop of Canterbury preached at what was an unforgettable
occasion.
Congratulations:
We celebrated with Team Member Sarah Kiffin in 2104 as she was awarded at Halifax ‘Giving Extra’
award for the work of a project she started 5 years before providing free counselling, mentoring and
tutoring for young people between the ages of 10 and 25 (who are ex-offenders or at risk of offending)
and their families.
Visitors:
The Anglican Bishop for Central Zimbabwe, the Rt Revd
Ishmael Mukuwanda came to Croydon in October 2014.
As part of this visit he came to Croydon University
Hospital to get inspiration for a new hospital being built
in his country by the church.
The Bishop visited several areas of Croydon University
Hospital, including the refurbished maternity area, A+E
and the new dementia wards. He is pictured here in the
Birth Centre where he was shown round by Ann Morling,
Director of Midwifery.
The first phase of the new St Patrick’s hospital in Central
Zimbabwe was completed in October 2015 replacing the
run-down and unused former hospital in the area.
Bishop Ishmael said after his time with us:
"My visit to Croydon University Hospital was most fruitful and informative. It gave me insights on how we
can proceed as we go towards the completion of our St. Patrick's hospital. The respect shown to me said
a lot about how the Hospital Chaplaincy is working with the rest of the hospital administration."
Other visitors came at Christmas. No-one want to be ill at Christmas and so it is hard for patients
who find themselves in hospital over the festive period. Our staff colleagues work hard to make it
as happy a time as possible but we are blessed
with help from many different faith communities
including in 2015 visits from the Salvation Army
and from the Ahmadiyya Muslim Youth
Association based at the Mosque in St. James
Road, Croydon. It was a wonderful example of
how, in a world so often bitterly divided over
faith, different traditions can come together, live
out the Peace at the heart of Christmas and
bring joy to others.
The photo shows the members of the Youth
Group presenting their gifts to nurses on
Rupert Bear ward to distribute to the patients.
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Appendix 1: Inpatient Admissions by Faith 2014 & 2015
The information below is based on 92,638 inpatient admissions in 2014 and
87,503 inpatient admissions in 2015. We are indebted to the CHS Information
Service for providing this data.
The Actual Numbers…
Christian:
Unknown:
None:
Muslim
Hindu:
Other:
Sikh:
Buddhist:
Jewish:
Jain:
Zoroastrian:
Bah’ai:
Pagan:
2014
42,501
27,636
11,611
5896
3764
349
212
178
165
50
4
2
0
2015
39,134
27,429
11,023
5382
3308
316
205
169
172
65
3
3
6
270 patients declined to disclose
their religion in 2014 and 288 in
2015.
It is of concern that in 30% of
cases patient religion/belief is not known and significantly increases the risk that individuals will not receive support
prayer and/or ritual important to them. This is a particular concern in the provision of sensitive end of life care. As in
previous years Christians are the largest faith group with Muslims and Hindus representing the next largest faith
groups. The numbers of those who are atheists, agnostics or humanists remains fairly consistent. At present we are
not able to capture data as to the numbers in different denominations/sects within the faith community. In our context
being able to easily identify Roman Catholic patients is very important—steps are being taken to address this.
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19
The response time for emergency calls remains at 30 minutes where this can be achieved safely.
Appendix 2: Chaplaincy Call Outs—Anglican and Free Church
Appendix 3: Roman Catholic Chaplaincy Activity by Ward (1)
Ward Visits by Sr Sheila 2014
Ward Visits by Sr Sheila 2015
A&E
3
A&E
13
AMU
47
AMU
40
CCU
67
CCU
93
D1
46
D1
70
D2
28
D2
74
E1
28
E1
12
E2
31
E2
1
F1
85
F1
29
F2
45
F2
18
HDU
77
HDU
71
H1
72
H1
83
H2
64
H2
135
ITU
70
ITU
28
Norwood
28
Norwood
2
Observation Ward
2
Observation Ward
1
P1
33
P1
109
P2
47
P2
72
P3
51
P3
43
Q1
44
Q1
21
Q2
22
Q2
26
Q3
31
Q3
80
W1
17
W1
57
W2
8
W2
74
W3
28
W3
54
Maternity
1
SCBU
7
Rupert Bear
3
Rupert Bear
0
TOTAL
978 visits
TOTAL
1193 visits
20
21
Holy Communion
9
6
9
5
33
33
29
11
11
34
25
38
48
35
43
26
87
63
129
40
30
55
0
820
Ward
AMU
HDU
ITU
OBS. Ward
CCU
D1
D2
E1
E2
F1
F2
H1
H2
P1
P2
P3
Q1
Q2
Q3
W1
W2
W3
Maternity
TOTALS
24
18
1
1
1
1
2
Prayers Only
Ward Visits by Eucharistic Ministers 2014
Appendix 3: Roman Catholic Chaplaincy Activity by Ward (2)
11
3
AMU
HDU
68
126
52
13
60
722
Q3
W1
W2
W3
TOTALS
60
35
35
27
50
47
11
16
2
10
19
49
27
Q2
Q1
P3
P2
P1
H2
H1
F2
F1
E2
E1
D2
D1
CCU
0
1
A&E
ITU
Holy Communion
Ward
23
2
3
4
3
1
1
2
1
1
5
Prayers Only
Ward Visits by Eucharistic Ministers 2015
‘To God you shall all return
and He will declare to you all you have done’
From the Holy Qu’ran
‘O LORD, You have searched me and known me
You know when I sit down and when I rise up;
You understand my thought from afar.
You scrutinize my path and my lying down,
And are intimately acquainted with all my ways.’
From Psalm 139
This report has been prepared for members of Croydon Health Services NHS
Trust, those responsible for the oversight & supervision of the Chaplains both
within the Trust & their own denominations and for the members of the team
themselves. It has been prepared in the awareness that as people of faith we are
accountable not only to those placed in authority over us in Hospital and Faith
Community but ultimately to the God we seek to serve.
H.Fife. Jan 2016
The photograph of the Light of God window is from St Raphael’s Catholic Church, Naperville, Illinois and is used
with permission.
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