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Instructions:
1. Highlight and type the word HIDE next to any question that you do not want to ask. (optional)
2. Below, please add your 5 custom questions that will appear at the end of the survey (optional)
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Custom Questions (optional)
Question type (open-ended, multiple choice, check
all that apply) Include answer options if applicable.
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3. Primary Contact (Who will we work with on your campus to deploy this survey):
a. Name:
b. Email:
c. Phone:
4. Survey start/end dates (Recommend 2-weeks. We will send 1-reminder after one week and a final
reminder 2 days before the survey closes).
a. Start date:
b. End date:
Financial Aid services
Use the buttons at the bottom of each page to move through the survey.
Depending on your screen, some pages may require you to use the scroll
bar at the right of the screen to move down the page.
1.
Have you had any contact with the financial aid office or applied for financial aid in the last 12-months?
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Yes
No
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2.
Please rate your level of satisfaction with the following items related to Financial Aid. If you cannot rate
the item, or it's not applicable, select "Don't Know / NA".
Very
Dissatisfied
Dissatisfied
Accuracy of answers to my questions
Waiting time to be served in the
Financial Aid Office
Information on the Financial Aid
website
Value of the Financial Aid Office
publications
Service hours of the Financial Aid
Office
Counter service
Walk in counseling
Courtesy of the Financial Aid Staff
Telephone service
Email service
Professionalism of the front desk staff
Professionalism of financial aid
counselors
Timeliness of receiving my financial aid
award notice
Timeliness of receiving my financial aid
disbursement
Loan processing
Scholarship processing
Grant processing
3.
Satisfied
Very
Satisfied
Don't Know /
NA
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Answer "Yes" or "No" for the following questions:
Were you able to submit your financial
aid application (FAFSA) before the
march 2nd priority service deadline
Were you able to submit your financial
aid application prior to July 1st
Have you ever received financial aid at
another college or university
Have you attended any of the financial
aid workshops on debt management,
credit scores, budgeting, etc.
4.
Neutral
Yes
No
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Please tell us what you appreciate the most or what is working well for you regarding our services.
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5.
Please describe any difficulties you have had with any aspect of our services.
Return survey to: anaiknimbalkar@calstate.edu
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6.
What suggestions, if any, do you have for improvement of our services?
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7.
Please use the space below to add any other comment or feedback you wish to make.
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8.
Please rate your overall level of satisfaction with the Financial Aid services. If you cannot rate the item,
or it's not applicable, select "Don't Know / NA".
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9.
Dissatisfied
Neutral
Satisfied
Very Satisfied
Don't Know / NA
Would you like us to contact you to better understand your concerns or suggestions?
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10.
Very Dissatisfied
Yes
No
Please briefly describe the topic or issue you would like us to contact you about. Limit your response
to the space shown below without use of the scroll bar.
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If you wish us to contact you please enter your name and either email or
phone number below.
Name
__________________________________________________________________________________
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Email
Return survey to: anaiknimbalkar@calstate.edu
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Phone
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Please select the answer that best describes you for each of the following
questions.
11.
Based on the number of academic units you have completed, what is your present class level?
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12.
Senior - (135+ quarter units or 90+ semester units)
Graduate, Postbaccalaureate
Decline to answer
Not Working
1 - 10 hours
11- 20 hours
21 - 30 hours
31 - 40 hours
More than 40 hours
Decline to answer
White Only, Not Hispanic
Black Only, Not Hispanic
American Indian Only, Not Hispanic
Asian Only, Not Hispanic
Native Hawaiian/Pacific Islander only, Not Hispanic
Two Or More Races, Not Hispanic
Hispanic/Latino (Any race)
Unknown
Non-Resident Alien
Decline to answer
Are you primarily a:
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Junior - (90-134 quarter units or 60-89 semester units)
Race/Ethnicity
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14.
Sophomore - (45-89 quarter units or 30-59 semester units)
If you are currently employed, on average, how many hours per week do you work on your job(s)?
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Freshman - (0-44 quarter units or 0-29 semester units)
Day Student
Evening Student
Both day and evening student
Weekend Student
Decline to answer
Do you live on or off campus?
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On campus
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16.
Decline to answer
Under 18
18-20
21-25
26-30
31-40
Over 40
Decline to answer
0 (none)
1-3
4-6
7-9
10-12
13-15
16-18
19 or more
How long has it been since you first enrolled at this campus?
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Female
How many units are you taking this term?
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19.
Male
What is your age group?
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18.
Decline to answer
What is your gender?
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17.
Off campus
New student (i.e.,this is your first term on this campus)
Less than 1 year
1 - 2 years
3 - 4 years
5 - 6 years
7 - 8 years
9 - 10 years
More than 10 years
Decline to answer
Campus_Name
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Thank you for responding to our survey. Your feedback is important
to us.
Please select the "Submit" button to complete the survey.
Return survey to: anaiknimbalkar@calstate.edu