By John Skinner and Jeremy Klipple

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By John Skinner and Jeremy Klipple http://www.wikihow.com/Write-Clear-Instructions

Steps

Step 1: Know exactly how to do the task

 This means you know how to do this- you're not guessing or reading someone else's ideas. You have done this yourself

Step 2: Plan how to write the steps in order

 Instructions are written in small increments (manageable tasks that are clear, easy to follow to completion).

Step 3: Write instructions beginning with a verb

 The reader must DO something each time

Step 4: Write each step as a small piece

 This means, each step should be small, a baby step in the whole process.

 Step 5: Include warnings as pre-steps

 Example: check (or close) the drain plug," must be a step before "add oil to the tank .“

 Step 6: Write steps logically in order

 Don't depend on the reader going down the page and reading all the tips and warnings before beginning to do the process.

 Step 7: Review and edit your instructions carefully

 Step 8: express steps in the positive

 For example, instead of saying "don't forget the salt," write "add salt when the eggs boil."

 Step 9: Avoid expressing opinions, preferences or choices

A few benefits of clear instructions

 Employees will have few questions to ask the manager.

 Things will be done quicker and more efficient.

 It will reduce procedural mistakes and costly errors.

20 common equipment used in a retail store

#1

POS System- computerized cash register

#2

 Counterfeit money detector- helps employees know if the money is real or not.

#3

 5 disc dvd/cd player- plays the music in the store.

#4

 Direct thermal printer- prints labels for the store.

#5

 Cash drawer- holds the cash

#6

 Network server and phone systemallows managers and employees to communicate and take phone calls .

#7

 Receipt printer- prints the receipt for the customer.

#8

 Signature and smart card reader- allows customer to use credit cards and sign electronically.

#9

Money counter- counts the cash for the manager at the end of the day.

#10

 Price computing scale- weighs the item and gives the price.

#11

 Datalogic Scanner- shows price of the item and counts inventory.

#12

 Barcode scanner- scans the item at the register.

#13

 ATM machine- allows customers to get cash

#14

 Hot display case- keeps items warm while they are waiting to be purchased .

#15

 Refrigerated bakery display case- keeps items refrigerated while they wait to be purchased.

#16

 Freezer display case- keeps items frozen while they are waiting to be sold

#17

 Pager system- allows managers to get a hold of employees.

#18

 Headset- allows employees to communicate when they are not face to face.

#19

 Plastic security tags- prevent theft in a store.

#20

 Handheld plastic security tag removerremoves the security from the clothing

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