Iredell-Statesville Schools
Department Improvement Plan
A Continuous Improvement Strategic Plan
Department: Facilities and Planning Division
P
Year: 2011 - 2012
PLAN: Identify the gap and the approach
What problem are you trying to solve? What process do you want to improve? We would like to improve our technology in the workplace and by
improving in this area we will have better communications and streamline our day to day operations
Data Analysis. Answer the question below using any data and/or information you have about your performance.
Based on the data, what is the most important area that needs improving and why? (If you have data that helped you answer this question, please
copy and paste it into this box.) Over the previous two years the department has been reduced by 5 positions while increasing square footage by
more than 500,000 square feet. Work orders have increased by just over 16%. This increase in work load while decreasing staff requires the
most efficient processes. Through Technology Improvements and Better Communications we can help bridge the gaps in our organization
Target SMART Goal (One year projection based on the answer to the question above.):
Specific, Measurable, Aligned to requirements, Results-focused, Time-framed
Improvement of our technology and communications during the next year will result in increasing our efficiency ratio and improve our
customer satisfaction score.
What will you do during cycle 1 (Identify key approach or strategy you will implement during cycle 1 to move toward achieving your target goal.)?
Cycle 1 plan due for review 9-24-11(covers October 2011-January 2012).
Establish a technology committee to address the needs of our aging communications and technology based equipment
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Iredell-Statesville Schools
Department Improvement Plan
A Continuous Improvement Strategic Plan
D
Step #
#1
#2
#3
#4
DO: Develop and Implement Deployment Plan
Cycle 1 List the specific steps your team will complete
during the first cycle.
Establish Technology Committee
Audit equipment / identify needs
New phone system at Facilities and Planning Division
Wi-fi at all sites for maintenance use
Person(s)
responsible for
completion of the
step.
Kenny
Tech team
Tech team
Tech team
Measure/Indicator
(How will you know if the
step is completed
correctly?)
Status
Audit checklist
Install date and data
Install date and data
Start Date
End Date
9-1-11
9-15-11
10-1-11
10-1-11
ongoing
10-31-11
1-15-12
1-15-12
Implementation Plan Quality Check:
What resources/budget needs do you have for the first cycle? 25,000
If you identified budget needs, what budget code will you use to meet the budget needs for this cycle? 2.6580.802.461
If funding is not available, identify the steps from the implementation plan that will address the funding gap.
None
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Iredell-Statesville Schools
Department Improvement Plan
A Continuous Improvement Strategic Plan
What professional development/support, if any, will be offered in cycle 1 to help staff implement the approach?
Training on new phones for office staff and Supervisors. Training in use of Wi-Fi hotspot and access. Workshop on computer software use.
Determine the measures/data that will be used to determine the effectiveness of the first cycle approach by answering the following questions:
A. List the information or measures the team B. List the information or measures the team
C. List the information or measures the team will
will use to determine if the approach was
will use to determine if the approach wasn’t
use to determine what worked and what didn’t
implemented/completed? (Completion Data) implemented correctly? (Fidelity of
work? (Impact data)
implementation.)
1. Audit aging equipment
2. Monitor the ordering and delivery of new
equipment and insure it is installed and in
use
3.Work order Completion and Customer
Satisfaction data
1. Review the priority of how the equipment
was distributed
2. Monitor flow of work and Customer
satisfaction survey
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1. Monitor the flow of work and see if the
new technology help in streamlining our
process
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