Manager, Operations and Services
Job Description
TITLE: Manager, Operations and Services
JOB CODE: 9314
EFFECTIVE DATE:
FLSA STATUS: E
EEO6 CODE: 3 = Professional/Non-faculty
PURPOSE: To manage, coordinate and supervise equipment, personnel and the productfon
processes involved in user services. Responsible for the design of operational procedures for the
implementation and maintenance of user services.
DUTIES AND RESPONSIBILITIES: Develops and sustains operational procedures and
standards. Settles scheduling and usage conflicts. Designs and supervises the relationship
between computer operation processes and users. Evaluates and maintains standards for
operations personnel. Coordinates activities of operations section with system section, and
supervises their completion. Maintain inventory control. Formulates specifications of nonroutine work orders and requisitions and supervises their completion. Responsible for disaster
recovery duties as outlined in department's recovery manual. Performs related duties as required.
Evaluates and recommends new equipment end auxiliary devices. Directs new product quality
evaluation procedures. Performs various duties in the area of disaster recovery testing and
planning.
REPORTING RELATIONSHIPS:
REPORTS TO: General supervision from Director and Associate Director of the
Computation Center or Director Data Processing.
SUPERVISION: N/A
SUPERVISION-OTHER: Direct supervision to Supervisor, Computer Operations, and
Supervisor Auxiliary Equipment Operations. General supervision to Computer Operators,
Magnetic Tape Librarian, Control Clerk Coder, and Data Entry Operators.
REQUIRED EDUCATION: $education
REQUIRED EDUCATION-OTHER: Bachelor's degree in appropriate field or equivalent
combination of education and relevant experience.
REQUIRED EXPERIENCE / COMPETENCIES-OTHER:
REQUIRED EXPERIENCES/COMPETENCIES: Three years of experience in computer
operations and/or systems programming including one year in a supervisory capacity.
OTHER REQUIREMENTS: Must be thoroughly acquainted with the computer processing
equipment and data communications equipment. High degree of skill inn management
techniques. Precision and clarity in both written and verbal communications. Specific job
requirements or physical location of some positions allocated to this classification may render
the position security sensitive and thereby subject to the provisions of Section 51.215 Texas
Education Code.