Motlow State Community College
Action Plan & Outcome Assessment Report for Institutional Effectiveness
Planning Year: July 1, 2012 – June 30, 2013
Assessing Year: July 1, 2011 – June 30, 2012
Unit: Financial Aid
Related Strategic Goal:
1.1 Expand the use of technology to increase access to post-secondary education.
Action Plan #: FINA-03
Action Plan Title: Financial Aid Website Redesign
Desired Outcome: Due to continued changes in the area of financial aid rules, regulations, and
disclosures the current financial aid web site will be redesigned during the 2012 – 2013 financial aid year
to provide financial aid customers with a better experience.
Description of Action Plan and Related Activities: During the 2012 – 2013 financial aid year the financial
aid website will be redesigned. This redesign is needed to provide better information and service to our
financial aid community. During the redesign the current page content and layout will be evaluated to
identify areas needing improvement. Information that is now contained in multiple locations such as
the Motlow College Catalog, Financial Aid Handbook, and website will be centralized into one location
on the redesigned financial aid homepage in a user-friendly centralized location.
Team Members: Financial Aid Staff, IT staff, Web Master, Students, Foundation Office Staff
Timeline: The process will officially begin Fall 2012 with the final process to be completed by the end of
Summer 2012. After that period, continued updates will be made as needed to continually provide the
financial aid community with a more user-friendly site.
Est. Cost: $ 200.00
Budgeted: Included in current budget
Evidence of Success: The results of the first Satisfaction of Student Services Survey following the
Summer of 2013 will indicate an 85% or higher positive rating to the question related to how helpful the
financial aid website information was for those who had visited the site.
Complete the following after implementation of the action plan.
Current Status: On Schedule
Describe Progress: The redesign has actually started earlier than planned with the redesign of the
scholarship section of the website. This redesign element has consolidated information in a searchable
format for all Instructional and Foundation scholarships and has integrated links to scholarship
applications in one location.
Describe Needed Changes: Continued work to complete all sections of the financial aid website
redesign.
List of Supporting Documentation: Screen prints of the scholarship section of the financial aid website
Date Last Updated: June 14, 2012