Be On Your Best
Temple College
Colleen A. Rickenbacher, CMP, CSEP, CPC
6 April 2009
Everything About You
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The way you look
The way you act
The way you eat
The way you conduct yourself
The way you follow through
Your perception
Your BRAND
Attitude
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3-5 seconds
86,400
You don’t get a
second chance to
make a first
impression!
Body
language/Posture
Self-confidence
You and Your Personal Image
How You Look Counts!!
Your Image
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Your style
Proper image and
perception
Modest and appropriate
You want to be noticed
but…
Hip and trendy
Update your wardrobe
Appropriate Dress
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Business, business
casual and casual
Dress for class, travel,
field trips, church
Interviews and
internships
To the Men…
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Hats/caps
Belts
Ties
Eating
Shoes
Socks
The stretch/pull
Business Etiquette
The Rules…
Let’s Shake Hands
First Impression
The Handshake
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Introduce yourself
Web to web
Eye to eye and heart to
heart
Always be ready
How many shakes?
Double shake
Hugs and kisses
Name badge
Introductions – “HOW”
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Higher introduced
first
Older introduced to
younger
Women introduced to
men
Rank # 1
Table/group/meal
Rules of Etiquette
RSVPs
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Deadlines
Change of plans
Guests/kids
Punctuality
Invitations
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Sam and Betty or Betty and Sam Jones
Regrets only/No gifts please
#1 Rule: Make it easy to RSVP
Rules of Etiquette
Telephone
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Answering
Undivided attention/100% focused/listen
Exact messages/length
#1 Rule: Clearly/Slowly/Twice
Rules of Etiquette
Phones
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Who is more important, the person next to
you or the one on the phone?
Be aware of your surroundings
Let’s Talk Phones
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Rude
BlackBerry…while waiting
BlueTooth
Texting
Rules of Etiquette
E-mails
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Business communication
Subject line
Never substitute for personal notes/thank
you
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RadioShack and 403 employees
Respond to only one (exceptions)
Read all of your emails before responding
Watch acronyms and abbreviations and 
E-mail Guidelines
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Be brief but clear using bullets and numbers
Value time of others and yourself…end it
Second and third e-mails
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Is your message clear?
Do they know what you are talking about?
Do you ramble?
Restate
Signature lines
E-Mail Etiquette
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Spell check but read
You are not texting
Separate work from play
International (slang)
Post card/Billboard
#1 Rule: Signature line
Career Limiting
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24/7
Myspace.com
Web site
Blogs
Google you!
Body art
Resumes
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Writing them – A good look
Honesty
Length
Design – Simple and professional
How many do you send?
Resumes
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Don’t limit yourself
Sending via E-mail or US Mail
Always come prepared with copies
Follow-up
Thank you notes
When to try another company
Thank You
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3
3
3
Address
Stamps
E-mail or handwritten
Business Cards
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Present
Out of date
Always have them
Don’t pass out—they are not flyers
Read them
Writing on them/Sitting on them
Storing them during a meeting/conference
International
It is a Small World
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Understand the
customs/cultures
Handshake/bows
Space/touch
Business meetings
and entertaining
Business cards
Woman’s role
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Greetings
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Titles/Forms of
address/Rank
Dress
Gestures
Slang
Gifts
Ethics for Your Journey
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Honesty
Fairness
Respect
Integrity
Keeping promises
Caring for others
Responsible Citizenship
Accountability
Your Brand
Dining Tips
Tips to help you out with that next
meal with friends, family and a
future boss!
Meals/Interviews
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Come prepared
What to wear
When to order
When to eat/drink
Purses, glasses, junk
Resting or finished?
Follow-up/Thank you
10 Dining Tips
1.
2.
3.
4.
5.
“b” and “d” and
BMW
fork/left=4; knife
and spoon/right=5
The pick up
Don’t turn over
The napkin
Double-dipping
10 Tips (Continued)
6.
7.
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Bread
Salt and pepper
Lemon
Sweeteners
Lipstick, make-up
and 1 ½
The Rule
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Don’t Push
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Don’t Stack
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Don’t Hand
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And Don’t Cover
Resting or Finished?
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Resting American Style
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Resting Continental or European
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Complete/Finished
Additional Dining Tips
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When to start to eat
Soup
Cutting/How many?
Wait Staff
Chewing
Burping
Sharing
Dining Tips
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Coffee/dessert
The turnover
Paying/handling the bill
Women’s Role
Men’s Manners
Buffet
Toasting
Everything About You –
Your Attitudes, Behaviors,
Gestures, Actions and Conversations
Influence the People
Around You and
Determine Your Future!
Be On Your Best
www.colleenrickenbacher.com
Thank you!
Colleen A. Rickenbacher, CMP, CSEP, CPC
Colleen Rickenbacher, Inc.
10747 Rose Creek Court
Dallas, TX 75238
214.341.1677 214.341.1676 (fax)
colleen@crspeaks.com
www.colleenrickenbacher.com
Author Be On Your Best Business Behavior
Be On Your Best Cultural Behavior