NZQA registered unit standard
Title
18251 version 2
Page 1 of 3
Observe and profile a person or persons as a Customs officer
Level
Purpose
3 Credits 6
People credited with this unit standard are able to, in the context of a Customs border management environment: describe the tools used and methods for profiling a person or persons; profile a person or persons; and observe the person or persons.
Classification Public Sector Services > Border Management
Available grade Achieved
Explanatory notes
1 Performance in relation to the outcomes and evidence requirements must comply with current legislation, policies and procedures, including:
Customs and Excise Act 1996;
New Zealand Bill of Rights Act 1990;
Health and Safety in Employment Act 1992;
The State Service Code of Conduct, Standards of Integrity and Conduct (available from www.ssc.govt.nz);
New Zealand Customs Service Code of Conduct (available from NZ Customs
Service, PO Box 2218, Wellington 6140 and/or www.customs.govt.nz ).
2 Organisational requirements refer to instructions to staff on policies, procedures, and methodologies which are documented and are available in the workplace. They must be consistent with applicable legislation and any other applicable compliance requirements.
3 Person or persons include an individual or a group of individuals, as per the situation.
Outcome 1
Describe the tools used and methods for profiling a person or persons in a Customs border management environment.
Evidence requirements
1.1 Description explains the purpose of profiling a person or persons.
The Skills Organisation
SSB Code 100401

New Zealand Qualifications Authority 2020

NZQA registered unit standard 18251 version 2
Page 2 of 3
1.2 Description includes the use of primary indicators for profiling.
Range includes but is not limited to – Intelligence Report (IR), general behaviour of a person or persons being profiled, baggage, documentation, observations of person or persons being profiled.
1.3 The interpretation of body language as a profiling technique is described.
Range includes but is not limited to – gestures, expressions of emotions, stance.
Evidence of six interpretations is required.
1.4 Description includes the use of indicators as a profiling tool.
Range indictors may include but are not limited to – physical movements, attire, audible.
1.5 Description includes the concept of the fight/flight/freeze mechanism and identifies its visible indicators in a border risk environment.
Outcome 2
Profile a person or persons in a Customs border management environment.
Range four profiles.
Evidence requirements
2.1 A clear and precise physical description of the person or persons is established.
Range includes but is not limited to appearance, clothing, distinguishing features.
2.2 Person or persons’ behaviour is recorded in accordance with organisational requirements.
2.3 Documentation used by the person or persons is assessed for authenticity.
2.4 Information gathered on the person or persons is entered into Customs
Computer System in accordance with organisational requirements.
Outcome 3
Observe the person or persons in a Customs border management environment.
Evidence requirements
3.1 Person or persons are monitored constantly within established boundaries and in accordance with organisational requirements.
The Skills Organisation
SSB Code 100401

New Zealand Qualifications Authority 2020

NZQA registered unit standard
3.2
18251 version 2
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Details of the person or persons’ interactions with other people are recorded.
Range includes but is not limited to – baggage, goods, documents.
3.3 Communication with Customs control room operator and other officers are maintained during the observation.
3.4 Safety is maintained during observation.
Range personal, public, equipment.
Status and review information
Registration date 16 July 2010
Date version published 16 July 2010
Planned review date 1 February 2015
Accreditation and Moderation Action Plan (AMAP) reference 0121
This AMAP can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA, or an inter-institutional body with delegated authority for quality assurance, before they can report credits from assessment against unit standards or deliver courses of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and which are assessing against unit standards must engage with the moderation system that applies to those standards.
Consent requirements and an outline of the moderation system that applies to this standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for organisations wishing to develop education and training programmes, such as minimum qualifications for tutors and assessors, and special resource requirements.
Comments on this unit standard
Please contact The Skills Organisation info@skills.org.nz if you wish to suggest changes to the content of this unit standard.
The Skills Organisation
SSB Code 100401

New Zealand Qualifications Authority 2020