Review Date:- Valid Until Date:Originator:- C U S T O M E R R E Q U I R E M E N T S Plant process maps BUSINESS PROCESSES MAP Business Planning and Review REALISATION PROCESSES Manage Customers Manage Suppliers Finance Corrective Action Project management Manufacture the Product Change Management Logistic management Manufacture SUPPORT ACTIVITIES Information E, H & S Systems Document Control Maintenance Services Control of Non Conforming Material Human Resources MEASUREMENT CONFORMITY AND IMPROVEMENT Improvement Laboratory Internal Audits Requirements C U S T O M E R S A T I S F A C T I O N With What With Who (Materials and equipment used by the process) Tool / piece order (Human resources e.g individuals who perform process steps) Process engineering Logistics Production Quality Planning Finance Purchase Customer Management team Change coordinator Feasibility documents F073 & F144 Change Note F074 Customer Approval Process audit Management approval Customer specific requirements Inputs Process Outputs Change management Controlled change to the product or process Internal driven change Customer driven change Procedure 4.3 Change control work instruction APQP, PPAP or equivalent Customer specific requirements (Methods, procedures, techniques used by the process) How Amount of changes open Return to process map Amount of changes over due (Measurement of process effectiveness.) Measure