Matakuliah : J0084 / Introduction to Management
and Business
Tahun
: 2007
Versi
:1/3
Pertemuan 12 (Twelfh Meeting)
Foundations of Behavior
Halaman 1
Learning Outcome
Student should be able to show the importance how
managers recognize about the subordinate attitude and
behavior in order to put them in the proper
position -> C3
Halaman 2
Learning Outline
• Why Look at Individual Behavior
• Attitudes
• Personality
• Perception
• Learning
• Contemporary OB Issues
Halaman 3
1. Why Look at Individual Behavior
a. Focus of Organizational Behavior
1) Individual Behavior
2) Group Behavior
b. Goals of Organizational Behavior
1) Explain
2) Predict
3) Influence
Halaman 4
2. Attitudes
Attitudes are evaluative statements – either
favorable or unfavorable – concerning objects,
people, or events
Attitudes is made up of three components:
1) The cognitive component
2) The affective component
3) Behavioral component
Halaman 5
a. Job Satisfaction
1)
2)
3)
4)
5)
6)
Global Job Satisfaction
Satisfaction and Productivity
Satisfaction and Absenteeism
Satisfaction and Turnover
Job Satisfaction and Customer Satisfaction
Job Satisfaction and Workplace Misbehavior
Halaman 6
b. Job Involvement and Organizational
Commitment
c. Attitudes and Consistency
d. Cognitive Dissonance Theory
e. Attitudes Survey
Halaman 7
3. Personality
a. The Myers-Briggs Type Indicator (MBTI)
1) Social interaction: Extrovert or Introvert
(E or I)
2) Preference for gathering data: Sensing or
Intuitive (S or N)
3) Preference for decision making: Feeling or
Thinking (F or T)
4) Style of making decision: Perceptive or
Judgmental (P or J)
Halaman 8
b. The Big Five Model
1)
2)
3)
4)
5)
Extraversion
Agreeableness
Conscientiousness
Emotional stability
Openness to experience
Halaman 9
c. Additional Personality Insights
1)
2)
3)
4)
5)
Locus of control
Machiavellianisme
Self-esteem
Self-monitoring
Risk taking
Halaman 10
d. Emotions and Emotional Intelligence
Six universal emotional: anger, fear,
sadness, happiness, disgust, and surprise
Emotional intelligence (EI):
•
•
•
•
•
Self-awareness
Self-management
Self-motivation
Empathy
Social skills
Halaman 11
4. Perception
Perception is a process by which individuals
give meaning to their environment by
organizing and interpreting their sensory
impressions
a. Factors That Influence Perception
1) The Perceiver
2) The Target
3) The Situation
Halaman 12
b. Attribution Theory
Distinctive
ness
Individual
Behavior
High
External
Low
Internal
High
Consensus
Consistency
External
Low
Internal
High
External
Low
Internal
Halaman 13
c. Shortcuts Frequently Used in
Judging Others
When we judge someone
on the basis of our perception
of a group he or she is part,
we’re using the shortcut
called stereotyping
Halaman 14
5. Learning
Learning is any relatively permanent change in
behavior that occurs as a result of experience
a. Operant conditioning
b. Social Learning
1)
2)
3)
4)
Attentional processes
Retention processes
Motor reproduction processes
Reinforcement processes
Halaman 15