DSAES Assessment Plan for AY 2014-2015
Department Name:
Director:
Assessment Contact(s)
(if not the director):
Center for Students with DisABILITIES (CSD)
Cheryl Amoruso
Department Mission Statement:
Department Vision Statement:
The mission of the Center for Students with DisABILITIES (CSD) is to equalize our student's learning, discovery, and engagement by inciting self-advocacy, inclusion and success.
Our vision is to provide the most effective services to students who have disabilities that will produce high levels of student academic achievement and equip graduates to obtain
employment. Our goal is to empower graduates who have the education and skills necessary for success in a changing world.
1. Provide comprehensive, quality, individualized accommodations and services to all students registered with CSD in a timely manner in order to facilitate student success (Strategic
Initiatives 1B, 2B).
2. Increase the knowledge base of UH students, faculty, and staff about CSD services, academic accommodations, and disability-related issues through at least 10 presentations and/or
Department Goals: (include DSAES campus events each year (Strategic Initiatives 1E, 2B, 5C).
strategic plan mapping)
3. Assist students in utilizing collaborative resources such as Counseling & Psychological Services (CAPS), Learning Support Services (LSS), the Writing Center, and the Department of
Assistive & Rehabilitative Services (DARS) to increase learning, retention, and graduation rates (Strategic Initiatives #1B, 2E, 3C).
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DSAES Assessment Plan for AY 2014-2015
Program or Services Being Assessed:
Learning Outcome(s) and/or
Program Objective(s)
Students who register with CSD will
participate in an intake appointment
with a counselor within two weeks.
Intake Timeliness
Purpose
Method
Frequency / Timeline
To gather baseline data regarding
timeliness of intake appointments for each
student who requests and qualifies for CSD
services.
CSD is maintaining pertinent information
relating to this goal in an Excel spreadsheet
in order to track the time between the
student submitting medical documentation
and their participating in an intake
appointment with a counselor.
Goal(s) Supported
Baseline data is entered into the Excel
Departmental goals #1, #2
spreadsheet at each contact.
The trial period for tracking additional
information, to include the date the
student's Student Accommodation Form
(SAF) is developed and the date the SAF is
approved by the Academic Accommodations
Evaluation Committee will be OctoberDecember.
Results:
A new intake spreadsheet system to track the timeliness of intake appointments was implemented on March 1, 2014. Pertinent information leading up to a student's intake appointment is maintained in this
spreadsheet. We have found this to be an extremely beneficial tool for tracking details leading up to student intake appointments. Even during peak time periods and with only two counselors serving all students,
students rarely had to wait more than a few days to obtain their accommodations. Three hundred and eighty-five (385) students participated in intake appointments this year. This reflects a 6% increase over the
number of new intake appointments last year (363). The majority (55%) of the students were scheduled for an intake appointment within two weeks of submitting their medical documentation. Within this number,
29.4% of students were scheduled for an intake appointment within one week of submitting their medical documentation. When there was a greater than two-week time period between a student submitting their
medical documentation and their intake appointment, it was generally due to student preference or situation (e.g., schedule, scheduling in advance of enrollment, etc.), rather than the unavailability of a CSD
counselor.
Action:
We will continue to utilize this system with no changes.
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DSAES Assessment Plan for AY 2014-2015
Program or Services Being Assessed:
Learning Outcome(s) and/or
Program Objective(s)
Students who register with CSD will
express satisfaction with the
accommodations and services that
they receive through CSD.
Service Satisfaction and Areas for Improvement
Purpose
To assess student satisfaction, monitor and
improve service provision, and obtain
information from students as to how
services could be improved and/or
expanded.
Method
Frequency / Timeline
Goal(s) Supported
Current CSD students will be asked to
Students will be asked to complete this
Departmental goal #1
complete a survey through Campus Labs. survey in December and April. They may also
This survey will assess three categories: 1. opt to complete it anytime they choose.
Student satisfaction with CSD services; 2.
Effectiveness of accommodations; and 3.
Suggestions for service improvement.
Results:
Student Satisfaction Questionnaires are distributed to students at the end of the spring and fall semesters. The Questionnaires are placed in each student's final exam packet if they take a final exam at CSD. This
questionnaire asks several questions about satisfaction levels with various aspects of CSD services and free response questions asking how CSD could serve students better. On a scale of 1-5, "never" is indicated by a rating of
"1," and "always" is indicated by a rating of "5." Because all students do not utilize all services and/or do not interact with all CSD personnel, a "not applicable" rating is also available. One hundred and seventy-one (171)
students completed this survey. Responses received were essentially positive. To cite two examples, on the question "The person at the front desk is able to provide me with accurate information or refers me to the
appropriate staff," 91% of respondents indicated "Often," or "Always." On the question "I am satisfied with the services I receive at CSD," 89% of respondents indicated "Often," or "Always." All CSD full-time staff collectively
review the summaries. Feedback provided is followed up on as appropriate and feasible. Some examples include: 1. CSD front desk staff have participated in additional customer service training. 2. New clocks have been
installed in the individual testing rooms. 3. Exam forms have been updated.
Action:
A revised Student Satisfaction Questionnaire will be developed and distributed this year. This survey will be available in various formats, including electronic and paper.
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DSAES Assessment Plan for AY 2014-2015
Program or Services Being Assessed: Workshop Effectiveness
Learning Outcome(s) and/or
Purpose
Program Objective(s)
90% of workshop attendees will
To assess training effectiveness and obtain
demonstrate understanding of CSD feedback for improvement.
services, accommodations, and/or
disability issues as a result of
attending a CSD workshop.
Method
Frequency / Timeline
Goal(s) Supported
A quiz will be distributed to participants at Following each presentation conducted by
Departmental goal #2
the end of each workshop session. A
CSD. The number of presentations conducted
each year varies.
passing score of 80% or above will be
considered a demonstration of a basic
understanding of CSD services and
academic accommodations.
Results:
A training workshop post-test was developed and has been distributed at most (applicable) training workshops. It is typically comprised of ten (10) true/false questions. It is customized according to the training and
distributed to participants at the end of each session to determine if the training objectives were met in terms of learning outcomes. Learning outcomes were achieved for all training sessions. To cite two examples:
CRWC staff (9): 86% level of understanding; and College of Pharmacy students (93), 86% scored above 80.
Action:
We will continue to distribute post-tests during applicable training sessions. Responses will be analyzed and future training session curriculum will be adjusted based on the feedback received. Additional staff time will also
be allocated to explore tools utilized by other departments, universities, agencies, etc., that are effective in assessing the knowledge gained by training workshop participants.
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DSAES Assessment Plan for AY 2014-2015
Program or Services Being Assessed:
Learning Outcome(s) and/or
Program Objective(s)
The GPA's of at least 70% of students
who utilize accommodations through
CSD will improve.
Student Academic Success
Purpose
Evaluating the effectiveness of
accommodations to assist students in
achieving positive academic outcomes.
Method
Frequency / Timeline
1. The GPA's of students who register with Annually in September.
CSD will be compared pre and postregistering.2. CSD student GPA's will
continue to be monitored each semester
thereafter for the duration of their
academic career at UH.
Goal(s) Supported
Departmental Goals #1,#3
Results:
Results for this learning outcome are not available at this time. CSD converted from Gold Mine, an internal student data system to Share Point, a UH system this year. Although the majority of the fields converted we are still
in the process of "cleaning up" and converting all of the fields. It is anticipated that full conversion will be completed before the beginning of the Spring, 2016 semester. We will then be able to pull the GPA's of our students
before and after they register with CSD, compare their pre and post-registering GPA's, and report this data.
Action:
The GPA's of CSD student before and after they register with CSD will be compared and analyzed once this data is available.
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