SCHOOL OF LIFE AND MEDICAL SCIENCES
Medical Student Administration
Service Standards
MBPhD PROGRAMME
Staff responsible: Graduate Administrator s.beesley@ucl.ac.uk
–
2
2.1
Service
Provision of information
about the application
procedure and provision
of application forms
Customer
Phase 1 Year 2,
IBSc students,
external applicants
Target
Annually August
Publicity
MBPhD web site,
promotional
material.
2.2
Response to requests
for information
Enquirers by email
Within 3 days
None
2.3
Response to requests
for information
Enquirers by letter
Within 1 week
None
2.4
Response to requests
for information
Enquirers by
telephone
None
2.5
Acknowledgement of
receipt of application
form
MBPhD Selection
Panel
Office staffed
every working
day
By email within 3
days of closing
date
Within 3
days of
closing date
Applicants
Within 4 weeks
None
Registrar’s Division
Within 5 week
None
MBPhD Research
Department
Within 1 week
None
Annually
None
2.6
2.7
2.8
2.9
2.
10
Provision of completed
application forms for
consideration
Communication of
decision (offer/reject)
Communication of
offers accepted &
copies of application
forms
Communication of
acceptances
Provision of funding
applications
Applicants
None
None
MBPhD Funding
Bodies
2.11
Confirmation of place and
joining instructions
Applicants
No later than 6
weeks before
the start of the
programme
None
2.12
Confirmation of funding
Applicants
Within 4 weeks
None
12-13 Service Standards 2 MBPhD programme.doc