IT Services Help Desk
12a
If you still cannot view webpages, check your Internet Explorer settings in case there are
proxy settings preventing the pages from loading.
ResNet connection -
Check Internet Explorer (IE) Settings
Windows 7 & Vista
Open IE > Tools
What do I need to connect?
> Internet Options > Connections tab. Click on LAN Settings:
To connect via cable to the ResNet, you will need a desktop or laptop with a network
adapter and an RJ45 (ethernet) network cable. Note: A modem will not work in
residences. Other devices such as hubs & routers are not allowed.
How can I tell if my computer has a network (Ethernet) adapter?
There should be a network cable provided in your room. The network port
on your laptop or pc may appear next to an icon representing 3 computers
connected together.
Plug one end of the network cable into the network port on your computer
and the other end into the wall outlet in your room. Ensure it is connected
firmly. You have now established a physical connection to the network.
Nothing should be ticked here:
Automatically Detect Settings – no tick
Use automatic configuration script – no tick
In the Proxy Settings section:
Use a proxy server for your LAN – no tick
How do I check whether I have a valid IP address?
If internet pages are not displaying, please carry out the following checks:
Check the connection is set to obtain address automatically:
From Control Panel > Network & Sharing Centre. On the left select Change adapter
settings (Win 7) or Manage network
connections (Vista). If there is a red cross
against Local Area Connection, make sure your
cable is plugged in securely. Right click on Local
Area Connection then click Properties.
Select Internet Protocol Version 4 (TCP/IPv4)
then click Properties.
If you made changes, click OK, then Apply, OK.
Close Internet Explorer and reopen it to check if you can now open web pages.
If the computer will not connect following any changes made, please restart it then try the
internet again.
If there is still no connection please contact IT Services as below.
Read the Acceptable Use Policy
You are responsible for all activity originating from any machine using the network
connection provided in your room. In addition to this general responsibility, please read the
Acceptable Use Policy which can be found at:
http://www2.warwick.ac.uk/services/its/servicessupport/networkservices/resnet/rules/aup/
For general information about the ResNet service, go to http://go.warwick.ac.uk/resnet
What should I do if I need help?




Ensure Obtain IP address automatically and
Obtain DNS server address automatically are both selected. Click OK. Open a web
browser to check if you can now view webpages.
IT Services Help Desk | [email protected] | warwick.ac.uk/its
Continued overleaf →

Room connection issues, phone from the room with the computer switched on.
Phone 024 765 75000 (or extension 75000).
Visit the IT Services Help Desk Drop in Centre - 1st floor of the Library - 9am –
5.30pm weekdays.
For virus, hardware or other faults on your computer, book an
appointment at the ServicePoint by phone or via the IT Services
Help Desk Drop in Centre.
For non-urgent queries, log a request via our online Helpdesk at
go.warwick.ac.uk\itshelpdesk.
25/06/2015 16:18:00
IT Services Help Desk
12a
If you still cannot view webpages, check your Internet Explorer settings in case there are
proxy settings preventing the pages from loading.
ResNet connection -
Check Internet Explorer (IE) Settings
Windows 7 & Vista
Open IE > Tools
What do I need to connect?
> Internet Options > Connections tab. Click on LAN Settings:
To connect via cable to the ResNet, you will need a desktop or laptop with a network
adapter and an RJ45 (ethernet) network cable. Note: A modem will not work in
residences. Other devices such as hubs & routers are not allowed.
How can I tell if my computer has a network (Ethernet) adapter?
There should be a network cable provided in your room. The network port
on your laptop or pc may appear next to an icon representing 3 computers
connected together.
Plug one end of the network cable into the network port on your computer
and the other end into the wall outlet in your room. Ensure it is connected
firmly. You have now established a physical connection to the network.
Nothing should be ticked here:
Automatically Detect Settings – no tick
Use automatic configuration script – no tick
In the Proxy Settings section:
Use a proxy server for your LAN – no tick
How do I check whether I have a valid IP address?
If internet pages are not displaying, please carry out the following checks:
Check the connection is set to obtain address automatically:
From Control Panel > Network & Sharing Centre. On the left select Change adapter
settings (Win 7) or Manage network
connections (Vista). If there is a red cross
against Local Area Connection, make sure your
cable is plugged in securely. Right click on Local
Area Connection then click Properties.
Select Internet Protocol Version 4 (TCP/IPv4)
then click Properties.
If you made changes, click OK, then Apply, OK.
Close Internet Explorer and reopen it to check if you can now open web pages.
If the computer will not connect following any changes made, please restart it then try the
internet again.
If there is still no connection please contact IT Services as below.
Read the Acceptable Use Policy
You are responsible for all activity originating from any machine using the network
connection provided in your room. In addition to this general responsibility, please read the
Acceptable Use Policy which can be found at:
http://www2.warwick.ac.uk/services/its/servicessupport/networkservices/resnet/rules/aup/
For general information about the ResNet service, go to http://go.warwick.ac.uk/resnet
What should I do if I need help?




Ensure Obtain IP address automatically and
Obtain DNS server address automatically are both selected. Click OK. Open a web
browser to check if you can now view webpages.
IT Services Help Desk | [email protected] | warwick.ac.uk/its
Continued overleaf →

Room connection issues, phone from the room with the computer switched on.
Phone 024 765 75000 (or extension 75000).
Visit the IT Services Help Desk Drop in Centre - 1st floor of the Library - 9am –
5.30pm weekdays.
For virus, hardware or other faults on your computer, book an
appointment at the ServicePoint by phone or via the IT Services
Help Desk Drop in Centre.
For non-urgent queries, log a request via our online Helpdesk at
go.warwick.ac.uk\itshelpdesk.
25/06/2015 16:18:00
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IT Services Help Desk ResNet connection -