IT Services Help Desk
12b
If you still cannot view webpages, check your Internet Explorer settings in case there are
proxy settings preventing the pages from loading.
ResNet connection –
Windows 8 and 8.1
Check Internet Explorer (IE) Settings
What do I need to connect?
To connect via cable to the ResNet, you will need a desktop or laptop with a network
adapter and an RJ45 (ethernet) network cable. Note: A modem will not work in
residences. Other devices such as hubs & routers are not allowed.
Connecting the cable
There should be a network cable provided in your room. The network port
on your laptop or pc may appear next to an icon representing 3 computers
connected together.
Plug one end of the network cable into the network port on your computer
and the other end into the wall outlet in your room. Ensure it is connected
firmly.
You have now established a physical connection to the network.
Settings to check
If internet pages are not displaying, please carry out the following checks:
Check the connection is set to obtain address automatically:
From Control Panel>Network & Internet >Network & Sharing Centre select from the left
panel: Change adapter settings to view your network
Open IE > Tools
> Internet Options >
Connections tab and check the following:
Click on LAN Settings:
Nothing should be
ticked here:
Automatically Detect
Settings – no tick
Use automatic
configuration script – no
tick
In the Proxy Settings
section:
Use a proxy server for
your LAN – no tick
If you made changes, click OK, then Apply, OK.
Close Internet Explorer and reopen it to check if you can now open web pages.
If the computer will not connect following any changes made, please restart it then try the
internet again.
If there is still no connection please contact IT Services as below.
Read the Acceptable Use Policy
Right click
on Ethernet
then click
Properties.
You are responsible for all activity originating from any machine using the network
connection provided in your room. In addition to this general responsibility, please read the
Acceptable Use Policy which can be found at:
http://www2.warwick.ac.uk/services/its/servicessupport/networkservices/resnet/rules/aup/
For general information about the ResNet service, go to http://go.warwick.ac.uk/resnet
What should I do if I need help?
Select Internet
Protocol v4
(TCP/IPv4) then click
Properties.
Ensure Obtain IP
address automatically
& Obtain DNS server
address automatically
are both selected.
Click OK.
Open a web browser
to check if you can
now view webpages.
IT Services Help Desk | helpdesk@warwick.ac.uk | warwick.ac.uk/its
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Continued overleaf →
Room connection issues, phone from the room with the computer switched on.
Phone 024 765 75000 (or extension 75000).
Visit the IT Services Help Desk Drop in Centre - 1st floor of the Library - 9am –
5.30pm weekdays.
For virus, hardware or other faults on your computer, book an
appointment at the ServicePoint by phone or via the IT Services
Help Desk Drop in Centre.
For non-urgent queries, log a request via our online Helpdesk at
go.warwick.ac.uk\itshelpdesk
15/06/2015 15:32:00
IT Services Help Desk
12b
If you still cannot view webpages, check your Internet Explorer settings in case there are
proxy settings preventing the pages from loading.
ResNet connection –
Windows 8 and 8.1
Check Internet Explorer (IE) Settings
What do I need to connect?
To connect via cable to the ResNet, you will need a desktop or laptop with a network
adapter and an RJ45 (ethernet) network cable. Note: A modem will not work in
residences. Other devices such as hubs & routers are not allowed.
Connecting the cable
There should be a network cable provided in your room. The network port
on your laptop or pc may appear next to an icon representing 3 computers
connected together.
Plug one end of the network cable into the network port on your computer
and the other end into the wall outlet in your room. Ensure it is connected
firmly.
You have now established a physical connection to the network.
Settings to check
If internet pages are not displaying, please carry out the following checks:
Check the connection is set to obtain address automatically:
From Control Panel>Network & Internet >Network & Sharing Centre select from the left
panel: Change adapter settings to view your network
Open IE > Tools
> Internet Options >
Connections tab and check the following:
Click on LAN Settings:
Nothing should be
ticked here:
Automatically Detect
Settings – no tick
Use automatic
configuration script – no
tick
In the Proxy Settings
section:
Use a proxy server for
your LAN – no tick
If you made changes, click OK, then Apply, OK.
Close Internet Explorer and reopen it to check if you can now open web pages.
If the computer will not connect following any changes made, please restart it then try the
internet again.
If there is still no connection please contact IT Services as below.
Read the Acceptable Use Policy
Right click
on Ethernet
then click
Properties.
You are responsible for all activity originating from any machine using the network
connection provided in your room. In addition to this general responsibility, please read the
Acceptable Use Policy which can be found at:
http://www2.warwick.ac.uk/services/its/servicessupport/networkservices/resnet/rules/aup/
For general information about the ResNet service, go to http://go.warwick.ac.uk/resnet
What should I do if I need help?
Select Internet
Protocol v4
(TCP/IPv4) then click
Properties.
Ensure Obtain IP
address automatically
& Obtain DNS server
address automatically
are both selected.
Click OK.
Open a web browser
to check if you can
now view webpages.
IT Services Help Desk | helpdesk@warwick.ac.uk | warwick.ac.uk/its





Continued overleaf →
Room connection issues, phone from the room with the computer switched on.
Phone 024 765 75000 (or extension 75000).
Visit the IT Services Help Desk Drop in Centre - 1st floor of the Library - 9am –
5.30pm weekdays.
For virus, hardware or other faults on your computer, book an
appointment at the ServicePoint by phone or via the IT Services
Help Desk Drop in Centre.
For non-urgent queries, log a request via our online Helpdesk at
go.warwick.ac.uk\itshelpdesk
15/06/2015 15:32:00