RIVERVIEW HOSPITAL ASSOCIATION
JOB DESCRIPTION
TITLE:
Director of Food & Nutrition Services
ADMINISTRATIVE
UNIT:
Riverview Hospital Association
DEPARTMENT:
Dietary Services
REPORTS TO:
VP–Human Resources
SUPERVISES:
Food Service Supervisors, Clinical Nutrition Supervisor, Clinical Dietitians,
Bakers, Cooks, Diet Office Workers, Food Service Workers, Kitchen
Helpers, and Coffee Shop Workers
PURPOSE:
The Director of Food & Nutrition Services is responsible for providing
leadership to the Association’s food service and clinical nutrition activities,
which include providing a variety of appetizing and healthful meals to patients,
employees and visitors, inpatient dietary education and consulting the “Home
Delivered Meals Program” and catering special events.
SPECIFIC RESPONSIBILITIES:
A.
B.
Service Delivery:
1.
Serves as a subject matter expert in food service and clinical nutrition, related JCAHO
standards and relevant state regulations.
2.
Plans and executes service delivery based on Association’s mission and assessed needs.
3.
Develops and ensures adherence to policies, procedures, and methods.
4.
Coordinates and collaborates with other leaders.
5.
Enhances community’s access to care by managing and enhancing market share.
6.
Manages department’s IT applications including enhancements and installations; ensures
development, maintenance, and availability of related staff competencies.
Resource Management:
1.
Develops capital and operating budgets.
2.
Monitors adherence to budget; analyzes and acts on variances.
JOB DESCRIPTION
TITLE:
Director of Food & Nutrition Services
DEPARTMENT:
Food & Nutrition Services
PAGE: 2 of 5
C.
D.
E.
F.
3.
Ensures optimal use of supplies, space, and equipment.
4.
Adheres to established materials management guidelines; spends money like an owner.
People Management:
1.
Effectively hires and orients new staff.
2.
Evaluates employee performance and ensures competency.
3.
Supervises staff, including coaching, counseling, and recognition.
4.
Manages and improves measurable staff satisfaction.
5.
Manages staffing, scheduling, and daily work flow.
Quality & Performance Improvement:
1.
Ensures compliance with JCAHO standards and applicable laws and regulations.
2.
Effectively manages patient satisfaction and service excellence initiatives.
3.
Identifies and successfully addresses opportunities for improving departmental operations.
4.
Collaborates with other leaders and serves on association-wide performance improvement
activities.
Mission/Vision/Values:
1.
Consistently articulates department’s role in RHA fulfilling its mission and vision.
2.
Grounds department activities in RHA’s mission, vision, and values.
3.
Role models RHA’s values through observable work behavior.
4.
Consistently meets or exceeds staff needs for information through meetings, memos, etc.
5.
Positively supports RHA’s initiatives and decisions.
Other Related Duties and Responsibilities:
1.
Attends department director/management meetings and is a member of other hospital
committees as assigned. This includes serving as chairperson as assigned.
JOB DESCRIPTION
TITLE:
Director of Food & Nutrition Services
DEPARTMENT:
Food & Nutrition Services
PAGE: 3 of 5
2.
May assist with department services and procedures when staffing and/or workload
fluctuations occur (within the limits of collective bargaining agreement).
3.
Uses Meditech modules efficiently and effectively to include e-mail, budget planning and
variance as well as data storage and retrieval.
4.
Responsible for providing a safe work environment within the department by:
-performing duties in a safe manner
-identifying unsafe actions or conditions
-assisting in the correction of safety problems
-following established safety rules, safety policies, and special situation plans (e.g., fire,
alert, disaster, orange alert)
5.
Adheres to Association and departmental rules and policies related to employment at
Riverview.
6.
Performs other related duties as assigned by the VP-Human Resources.
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QUALIFICATIONS:
A.
B.
Knowledge:
1.
Bachelor of Science Degree in Dietetics or Food and Nutrition required; Master’s Degree in
Healthcare related field preferred.
2.
Minimum of two years management experience in an institutional food service operation
highly preferred.
Skills:
1.
Reads and comprehends complex written materials such as contracts, government
regulations, and other agency requirements.
2.
Uses effective oral and written communication skills and is able to make effective group
presentations.
3.
Comprehends and makes mathematical computations including addition, subtraction,
multiplication and division and statistical applications.
4.
A strong working knowledge of PC-based business applications such as spreadsheets, e-mail
and “Outlook”.
JOB DESCRIPTION
TITLE:
Director of Food & Nutrition Services
DEPARTMENT:
Food & Nutrition Services
PAGE: 4 of 5
C.
D.
Abilities:
1.
Able to relate to employees in all levels of the organization to develop and maintain effective
work relationships.
2.
Able to learn and use analytical and participative problem solving techniques.
3.
Able to relate specific facts in situations to guiding concepts/principles/policies and to draw
appropriate, consistent conclusions.
4.
Able to perform following sound ethical social standards including presentation as a
professional role model for department employees and other facility personnel.
5.
Able to provide competent leadership for the department through foresight, planning, and
organization.
6.
Able to perform under typical stress associated with a management position (e.g. challenging
deadlines, conflict situations, unanticipated demands, and interruptions).
Licensure or Certification:
1.
State of Wisconsin Restaurant Manager Certification.
WORKING CONDITIONS:
1.
Works in a lighted, heated, and air-conditioned facility.
2.
Periodically works weekends and evening hours; provides management support during offhours.
PHYSICAL DEMANDS:
1.
Requires standing, sitting, walking, and bending. Sitting involves at least 2/3 of the time
with standing and walking at intervals.
2.
Requires lifting up to 25 lbs. Intermittently.
3.
Involves repetitive finger/wrist movements continuously.
JOB DESCRIPTION
TITLE:
Director of Food & Nutrition Services
DEPARTMENT:
Food & Nutrition Services
PAGE: 5 of 5
APPROVALS:
Department Approval
Date
Human Resources Approval
Date
Administrative Approval
Date
Employee Received and Reviewed
Date
PERIODIC REVIEW:
Human Resources:
Date
Department:
Date
REV: 3/08