POSITION PROFILE:
Position:
Personal Care Attendant – Adventist Retirement Villages
Employer:
Seventh-day Adventist Aged Care (South Queensland) Limited
Department:
Aged Care
Location:
Revised:
23/2/12
Employer Philosophy:
Seventh-day Adventist Aged Care (South Queensland) Limited is a part of the Seventh-day Adventist
(SDA) Church in South Queensland. The focus of Adventist Aged Care Services, as a Christian
organisation, is to spread the Gospel of Jesus Christ and provide Aged Care services to the
community.
Purpose of Position:
The role of the PCA provides daily care to ensure the needs of the aged care residents in the
residential care facility and/or community clients are met and exceeded in a caring and safe Christian
environment where excellence can thrive.
Term:
Appointed By:
Care Manager
Responsible To:
Registered Nurse / EEN on duty who report to (Clinical) Care Manager and
domestic supervisors for cleaning duties
Responsible for: The provision of resident centred care under the direction of the registered
nurse and other duties to domestic supervisors / operations manager.
Authority Level:
To operate within guidelines set by the Executive Care Manager.
Position Evaluation Appraisal:
An initial review of performance will be undertaken within six months of employment and then formally
reviewed every 12 months after commencement, based on the job description.
Qualifications & Experience:
Certificate III in aged care or community aged care or working towards it.
 Prior experience in aged care desired.
 Experience in dementia care desired.
Demonstrated knowledge and skills in delivery of contemporary aged care.
 Computer literacy with good written and oral skills.
Skills / Attributes
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Highly developed interpersonal and communication skills – verbal and written,
Motivated to high achievement in role responsibilities,
Demonstrated expertise in providing care to the elderly,
Position Profile – PCA
Reviewed –22/2/12
Page 1 of 4
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Ability to work within the philosophy, vision, mission, values and framework of the SeventhDay Adventist Church.
Definition
Care Work shall mean the performance by an employee of any or any number of the following duties or functions in
or in connection with the provision of accommodation:
(1)
The provision to, or in respect of, a resident/client of one or more of the following:
(a)
Assistance with:
(i)
(ii)
(iii)
(iv)
(v)
(vi)
(vii)
bathing, showering or personal hygiene;
toileting;
dressing or undressing;
mobility;
transfer;
meals and refreshments;
sensory communication or the fitting of sensory communication aids.
(b)
(c)
A special diet where required.
Assistance with self administration of medication subject to legal restrictions on the provision of
such services.
(d)
Rehabilitative support, where the resident/client contracts a short term illness.
(e)
Where required, basic treatment such as assistance with eye drops, back rubs, dressings, and
the like, subject to legal restrictions on the provision of such services.
(f)
Long term emotional support and direct supervision for a resident/client diagnosed as suffering
from a form of dementia or a functional psychotic condition.
(g)
Emotional support to a resident/client suffering from an emotional needs condition such as grief
or depression.
Completion of necessary documentation concerning the above, within the limits of the employee’s skill and
qualifications.
Necessary observation and assessment of the resident/client and reporting on same within the limitation of
the employee’s skill and qualification.
(2)
(3)
Workplace Health & Safety (WHS) Obligations:
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Comply with instructions given for Workplace Health and Safety
Use personal protection equipment (PPE) where provided
Must not willfully or recklessly interfere with or misuse anything provided for WHS in the
workplace
Must not willfully injure self
Must not place others at risk
Key Responsibilities and Competencies
KEY RESPONSIBILITIES
COMPETENCIES
Specialist Knowledge

 Demonstrate knowledge in the
provision of contemporary
person centred care residential
aged care.
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Position Profile – PCA
Reviewed –22/2/12
Be aware of, and practice according to, the ARV Mission and
Philosophy.
Demonstrate knowledge and understanding of the ageing
process and a willingness to develop these skills further.
Be able to locate and refer to SDAAC policy and procedures and
act at all times within these guidelines as they relate to the
position.
Demonstrate awareness of the Aged Care Accreditation
Standards.
Be aware of the importance of correct and accurate
documentation to ensure excellence in care for the residents and
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KEY RESPONSIBILITIES
COMPETENCIES

Customer Service

 Excellent communication and
interpersonal skills including a
demonstrated experience in
liaising with a range of internal
and external clients.
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Administration / Documentation
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 Using the processes that are in
place, ensure that all
documentation requirements are
completed in a professional and
timely manner.
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Technical Skills & Application

 Demonstrate ability to plan and
co-ordinate quality care for
residents with complex care
needs within the context of the
resident's choices and culture.
This includes knowledge and
understanding of appropriate
equipment, legislation and
policies and procedures.
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Teamwork & Communication
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 Participate as an active member
of a team which is consistent

Position Profile – PCA
Reviewed –22/2/12
financial viability.
Demonstrate awareness of the differing social, spiritual and
cultural needs of residents.
Be responsive to the needs of residents and families in a caring
manner.
Be responsive to telephone enquiries which includes the
identification of self and facility
Be prompt, courteous and caring when interacting with
residents, families and colleagues.
Be aware of the important role that relatives, friends and
volunteers play within the organisation and actively seek
customer feedback and respond as appropriate.
Follow care plans to meet individual needs. Have input into
Care Planning.
Actively work to promote the organisation and colleagues in a
positive manner at all times both internally and externally.
Identify opportunities to improve customer service e.g. use of
Room for Improvement forms.
Maintain a safe, clean environment for residents, visitors and
staff and report any unsafe practices and/or unprofessional
conduct immediately to the appropriate authority.
Use all resources in a responsible, effective and cost efficient
manner.
Demonstrate the ability to provide accurate documentation to
ACFI requirements in order to ensure on-going funding.
Ensure all documentation is updated and completed daily as
required.
Ensure time is managed effectively to meet the care needs of
the residents.
Report on maintenance form any equipment or item that needs
repair / replacement.
Demonstrate knowledge and understanding in the application of
skills in the use of equipment eg. lifting aids.
Support the independence of residents by providing appropriate
assistance with personal care needs in accordance with resident
care plans.
Act at all times to protect the rights of the resident, including
confidentiality, privacy, individual choice and decision making.
Support the resident’s spiritual and emotional needs.
Assist the RN’s by observing and promptly reporting any
changes in resident’s behaviour or health/ well-being and
documenting as appropriate.
Assist residents with eating, drinking transfers, hygiene.
Ensure residents’ behaviours of concern are understood and
managed effectively.
Continence programs are understood and implemented and
documented.
Perform correct bed making and have good understanding of
infection control techniques.
Perform multi-skilled duties as directed by the Care Manager,
eg. laundry or cleaning duties.
Be aware of own role and role of other team members.
Work harmoniously with team members to achieve service
delivery excellence.
Demonstrate the ability to work positively within a team
environment using effective communication skills.
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KEY RESPONSIBILITIES
COMPETENCIES
with the philosophy and policies
of The Adventist Retirement
Village.
Teamwork & Communication
continued
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Quality Continuous Improvement
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 Commitment to ensuring quality
services are delivered to clients
through continuous improvement
activities.
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Follow Directives from
Management
Special Conditions:
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Support the RN in orientation of new staff.
Participate and contribute in team meetings, case conferences
and interactions that enhance the functioning of the facility.
Ensure interpersonal relationships of trust and respect are
established and maintained.
Co-operate with ancillary staff.
Attend staff meetings and inservice programs.
Have a commitment to ongoing improvement in the delivery of
care and services to residents by working with ARV Quality
committee and associated work teams.
Identify own responsibilities with regard to working safely, eg.
demonstrate the ability to use lifting aids and equipment
appropriately.
Participate and contribute to Workplace Health and Safety
activities to ensure a safe work environment, eg. WH&S
Training, Incident Forms, Hazard Identification.
Maintain knowledge and skills relevant to the position through
participation in the staff development program. This includes
attending mandatory training (ie. Organisational Orientation, Fire
& Emergency Training, Manual Handling training)
Identify learning needs with your supervisor and work to develop
self.
Other duties as directed by RN, (Clinical) Care Manager or
Operations Manager.
Support and promote the principles and standards of the Seventh-Day
Adventist Church.
.
Position Filled by:
Position Profile authorised by: The CEO for Seventh-day Adventist Aged Care (South
Queensland) Limited (SDAAC)
____________________________________
Full name on behalf of SDAAC
______________________________
Signature
____________________________________
Date Signed
____________________________________
Full name of appointed person
____________________________________
Date Signed
Position Profile – PCA
Reviewed –22/2/12
______________________________
Signature
_____________________________
Commencement Date
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