Good
Morning…
and Welcome to the 2014 LDC!!!
Greenville, SC
Houston, TX
© NMA … THE Leadership Development Organization
2014
Presidents and Vice Presidents Workshop
Chapter Leader Training
NMA...THE Leadership Development
Organization
2014
Leadership Skills
– No matter what
chapter office you
hold!
As we all know…
Some say there actually is…
The Challenges of
Chapter Leadership
The Challenges of
Chapter Leadership
 Leadership is about driving an
organization from where it is…
to where you want it to be.
 But, before you can move an
organization, you have to know
who’s driving.
 And you have to know the rules
of the road.
You are in the Driver’s Seat
Know where you’re going…
It’s about Goal Setting
How does YOUR
leadership team
determine its goals for
the year?
It’s about …
The Personal Challenges of
Chapter Leadership
Some ARE born to lead…
But the rest of us
have to figure it out
The Personal Challenges of
Chapter Leadership
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
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Who are you as a leader?
Whom do you aspire to be?
What do you want to achieve?
Who’s there to help?
How well do you know your
customers?
Conduct yourself as a leader
• Model good leadership behaviors
• Stay on track, but change course if needed
• Demonstrate sensitivity & respect for others
• Value the “collective knowledge” in the room
• ASK for different viewpoints
• Accept criticism graciously
• Accept full responsibility
for your actions
Anticipate Surprises
Use NMA to help discover
your strengths
The Organizational Challenges
of Chapter Leadership
• Who are your customers?
• What do they want from the
chapter?
• How are you going to get them
what they want?
The Organizational Challenges
of Chapter Leadership
• What are you doing to attract
new hires … the millennials … the
seasoned veterans?
Let’s Talk…how do you
• Interact with all your customers?
• Discover what they want from the
chapter?
• Satisfy their needs?
Leadership 101
What does leadership
look like?
So, what makes a great
chapter leader?
• Honesty
• Focus
• Passion
• Respect
• Excellent persuasion abilities
What makes a great
chapter leader?
• Confidence
• Caring attitude
• Clarity
• Integrity
• Engagement
What makes a great
chapter leader?
• Celebratory
• Empowering
• Humility
• Genuineness
• Self awareness
What makes a great
chapter leader?
• Leverage team strengths
• Do transitions
• Be supportive
• Don’t just hear, listen
What makes a great
chapter leader?
• Beef up your interpersonal skills
• Be flexible
• Mentor
• Think like a
project manager
What makes a great
chapter leader?
• Keep learning
• Keep an eye on the R-1
• Keep an eye
on your chapter $$$
Let’s Talk
• Name a “lesson learned”
you can identify from past
experience as a chapter
officer.
• Past Presidents! What is
one thing you’d do
differently if you were to
be chapter president again?
Utilize your NMA Director
• Your designated
representative on the
NMA Board of Directors
• Every Director is
“assigned” one or more
chapters (and councils)
to represent, assist, and
provide service
• Get him/her on your
mailing list - especially
your newsletter
…and your Associate Director
Often with Board
experience
There to help you and be
a voice for you
They keep us aware of
your accomplishments
Send them your officer
meeting minutes,
emails, newsletters,
etc.
Your Officer To Do’s
• Start building your team for
next year
• Put PIZZAZ into events – make
them all SPECIAL
• Foster executive relationships
• Challenge the status quo
Your Officer To Do’s
• Promote Growth - Help us get
NEW NMA chapters
• Make NMA a value-add to your
community or sponsoring
organization
• Deliver an ROI
(Return on Investment)
to your members
Your Officer To Do’s
• Make sure to send officer
election results to NMA
• Do New Member Orientation and
get people onto committees
• Submit nominees
for HOF, MOY, EOY
• Delegate
Opportunity Leadership
The strength to
recognize “change”
as “opportunity” –
and the vision to take
advantage of it.
… and to not be
afraid of a little risk
And Finally…
• Make this a career-enhancing year
• Leave the chapter in better
shape than you found it
• Stay active after you “retire”
from the chapter – become an NMA
National Director
Then, enjoy your successes
… take a bow
Or take a selfie!
2014
Presidents and Vice Presidents Workshop
Thank you for
your participation
this morning!
Chapter Leader Training
NMA...THE Leadership Development
Organization
Now…small groups
• How do you engage senior
management?
• How do you do goal setting – REAL goal
setting?
• How do you get people to step up and
become officers and lead committees?
• How do you foster participation in
chapter activities and programs?
• What else would you like to know?