“Determining how to deal
with diversity is one of
the key challenges and
opportunities in today’s
business environment.”
RESPECT ALL
TEAM MEMBERS
ACT ON ALL IDEAS
ENSURE CLOSURE
NMA LeaderLab
DEVELOPING DIVERSITY
Learn how to effectively work
with team members, acknowledge
and address all team inputs and
arrive at best resultant solutions…
LeaderLab CEU Code 05009LL
.1 CEU
NMA…
THE Leadership Development Organization
2210 Arbor Blvd.
Dayton, OH 45439
937-294-0421
Web Site: http://www.nma1.org
Make all inputs count!
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NMA LeaderLab
Scenario
LL #9
DEVELOPING DIVERSITY
Theme
“Invite all Ideas”
Scenario:
Amy is a recent graduate who is working in an office which is primarily composed of men. While in a
meeting, she suggests a new way to record risk items, her area of expertise. The rest of the team
acknowledges her input by saying thank you, but then goes on talking about other topics. After this
happens repeatedly, Amy has decided this job is not for her, and begins looking for another assignment.
Challenge:
You are the leader of the team and realize what has happened. You are responsible for bringing the team
together and making sure each person is permitted to contribute. You feel Amy can contribute a lot to the
organization, and realize that she was not included in the team meeting.
Operations:
Select a LEADER and OBSERVER, and allocate 15 minutes to determine what five specific actions
should be taken by the team to get Amy back onboard and ensure consideration of her inputs. Make sure
you have the team’s consensus. Take 5 minutes and devote this time to generation of team LEADER and
OBSERVER reports.
Reports:
Each team is allocated five minutes to present its reports. The LEADER first covers the team conclusions
(3 minutes), and the OBSERVER then comments on the team process (2 minutes). There is a hard cutoff
at five minutes.
Evaluation:
The final five minutes of the LeaderLab session are devoted to facilitator feedback on the team inputs, and
associated LeaderLab lessons.
NMA…THE Leadership Development Organization, Dayton, Ohio
2
NMA LeaderLab
Prizes
Brain Candy
Diversity Poster
"Different people, different beliefs,
different hopes, different
dreams...we have become not
just a melting pot but a beautiful
mosaic."
Highlighter, Erasable, Pen Style,
Yellow, Pink, Green,& Blue
If you highlight the wrong area, simply glide the eraser
tip of pen style erasable highlighter over the unwanted
highlights and watch them disappear instantly and
completely.
NMA…THE Leadership Development Organization, Dayton, Ohio
3
NMA LeaderLab
Lessons
• EXPRESS INTEREST AND APPRECIATION for Amy’s ideas by
recognizing her contributions
• “Respect and address inputs….”
• ENSURE CONSIDERATION OF ALL IDEAS at team meetings
• “Reach a resolution ….”
• ASSIGN FOLLOW-ON ACTIONS if there is not enough time to
address suggestions
• “Or support a follow-up….”
• REPORT RESULTANT DISPOSITIONS AND DECISIONS at
next meeting
• “Document/report results….”
“Things to consider in your work environment!”
NMA…THE Leadership Development Organization, Dayton, Ohio
4
NMA LeaderLab
Facilitator Hints
Assign each team a number (Team 1-5), then go through the LL instructions and make sure all teams
adhere to the designated time allocation for each LL section. After taking reports from each of the
teams, use the following script to provide feedback.
Thank each group for their participation and inputs; hopefully this exercise helped them formulate
specific and useful improvement actions. While the actual improvement steps clearly are subjective,
here are some questions you can use to characterize each report:
1. Are the group rationale and associated actions reasonable?
2. Do the actions adequately address the problem, and did the team define all five actions?
3. Are the actions likely to be effective in retaining Amy and ensuring consideration of her ideas?
4. Was the group process effective?
TEAM #
Q1
Q2
Q3
Q4
1
2
3
4
5
Group reports with at least three YES ratings and no major adverse comments pass the exercise, and
qualify as DIVERSITY CHAMPIONS. Conclude with LeaderLab lessons, and prizes to the winning groups.
NMA…THE Leadership Development Organization, Dayton, Ohio
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LeaderLab Evaluation Form
Your comments and suggestions are very important to us. Please take a few moments to reflect on your
experiences at the LeaderLab. Your input will help us to continue to provide professional quality services
and maximize learning during the future LeaderLabs.
PLEASE CHECK THE APPROPRIATE BOX
1.
The overall LeaderLab program
2.
Appropriate use of the materials that made learning easy and enjoyable
3.
Opportunity to exchange experiences and ideas with others
4.
Length of LeaderLab relative to its objectives and meeting your needs
5.
Applicability to your responsibilities, needs, and roles at home, work, and
elsewhere
6.
What is the most important thing you learned during the LeaderLab?
7.
Which part of the LeaderLab was of MOST VALUE to you? Why?
8.
Which part of the LeaderLab was of LEAST VALUE to you? Why?
9.
What suggestions for improvement do you have for future LeaderLabs?
Excellent
Good
Fair
Poor
Check one ─
Yes
No
Did the facilitator(s)…
Keep the sessions “moving and interesting”?
Speak at a level that could be easily heard and understood by everyone?
Keep the discussions constructive, crisp, and well controlled?
Practice “good facilitation skills”?
NMA…THE Leadership Development Organization, Dayton, Ohio
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