2025-01-16T13:28:39+03:00[Europe/Moscow] en true What is the difference between a policy and a procedure in business, What are the key elements found in a policy document, What are the key elements found in a procedure document, What types of policies and procedures should all businesses have, How do the types of policies and procedures differ between businesses, What are some examples of policies and procedures, What are the essential features and characteristics of policies and procedures, What is the importance of policies and procedures in a business flashcards
Unit 5 Policies and Procedures PPT 1

Unit 5 Policies and Procedures PPT 1

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  • What is the difference between a policy and a procedure in business
    Policies explain the ‘why’ behind business actions, listing terms and conditions that guide decision-making. Procedures outline the ‘how’ by providing step by step actions to implement the decision or direct activities.
  • What are the key elements found in a policy document
    A policy document includes: version tracking, approval date, background, purpose, scope, aims and objectives, related policies, and review dates.
  • What are the key elements found in a procedure document
    A procedure document includes: title of the procedure, department responsible, approval details, purpose of the procedure, definitions, step by step procedure details, and a flowchart illustrating the process.
  • What types of policies and procedures should all businesses have
    All businesses should have standard legal policies and procedures, such as those for health and safety in the workplace and equality, to protect the business, its staff, and visitors/customers.
  • How do the types of policies and procedures differ between businesses
    The types of policies and procedures vary based on the business’s nature. For example, healthcare businesses will have different policies and procedures than manufacturing businesses, reflecting their specific operational needs.
  • What are some examples of policies and procedures
    Examples include health and safety policies, equality policies, operational guidelines, employee conduct policies, customer service procedures, and incident reporting protocols.
  • What are the essential features and characteristics of policies and procedures
    Policies and procedures should be: Specific, relevant, and applicable to the target audience (e.g., staff, customers), Understandable and written in clear language, Up to date with relevant laws and regulations, Well structured and consistent for ease of management and implementation, Focused on the specific issue they address, Reviewed regularly to accommodate changes, Documented with approvals from senior management, the CEO, or the board (if applicable).
  • What is the importance of policies and procedures in a business
    They ensure consistency in decision making and actions, help maintain compliance with laws and regulations, provide clear guidance for employees, protect the business from legal risks, and improve operational efficiency.