Staying at a hotel B2

Lesson: Hotel Check-in/Check-out/Services Objective: To familiarize students with vocabulary and phrases related to hotel check-in, check-out, and services. 1. Introduction to Common Phrases and Vocabulary Discuss common phrases and vocabulary used during hotel check-in in English and Russian. Provide translations for key terms like "reservation," "room key," "check-in desk," etc. Vocabulary Drill: Matching exercise to match English terms with their Russian equivalents. Reservation: A booking made in advance to secure accommodation. Room key: The key that grants access to the assigned room. Check-in desk/reception desk: The area where guests go to check in and receive their room keys. Confirmation number: The unique code provided when making a reservation, used for reference during check-in. ID/Passport: Personal identification required at check-in. Credit card: Payment method used for any additional charges or as a guarantee for the reservation. Breakfast included: Indicates that breakfast is complimentary with the room. Wi-Fi password: Access code for the hotel's wireless internet network. Elevator/lift: A vertical transportation device used to access different floors of the hotel. Luggage storage: A service provided by the hotel to store guests' luggage before check-in or after check-out. 2. Role-play Scenario 1: Check-in Interactions Divide students into pairs. One student acts as the hotel receptionist, and the other as the guest. Practice typical check-in interactions, including greeting, presenting ID, providing reservation details, etc. Switch roles after each scenario. Discussion: Discuss any challenges or questions students encountered during the role-play in both languages. Role-play Scenario 1: Check-in Interactions Instructions: Divide the students into pairs. Assign one student as the hotel receptionist and the other as the guest. Practice typical check-in interactions, including greeting, presenting ID, providing reservation details, etc. Switch roles after each scenario. Discuss any challenges or questions encountered during the role-play in both languages. Example Dialogue: Receptionist: Good evening! Welcome to our hotel. How can I assist you today? Guest: Good evening. I have a reservation under the name of John Smith. Receptionist: Perfect! Could I please have your ID and credit card for verification? Guest: Sure, here you go. Receptionist: Thank you. Everything looks in order. You're booked for a deluxe room with a king-size bed for three nights. Would you like breakfast included with your stay? Guest: Yes, please. Receptionist: Great. Here's your room key. Your room is on the fifth floor, and the elevator is just around the corner. Enjoy your stay! Guest: Thank you! Discussion Points: Did you encounter any difficulties understanding or using the vocabulary during the role-play? Were there any cultural differences or customs that stood out during the interaction? How did you handle any misunderstandings or communication barriers during the check-in process? What strategies did you use to ensure clarity and efficiency during the role-play? 3. Vocabulary Expansion: Hotel Services and Amenities Introduce vocabulary related to hotel services and amenities in English and Russian. Include terms like "room service," "concierge," "fitness center," etc. Use studylibflashcards or visuals to reinforce learning. English Term Russian Translation Room service Обслуживание номеров Concierge Консьерж Fitness center Фитнес-центр Swimming pool Бассейн Spa Спа Restaurant Ресторан Bar Бар Lounge Лаундж Conference room Конференц-зал Business center Бизнес-центр Valet parking Служба парковки Laundry service Услуги прачечной Dry cleaning Химчистка Airport shuttle Трансфер до аэропорта Tour desk Экскурсионное бюро Car rental Прокат автомобилей Babysitting service Услуги няни Pet-friendly Дружественный к животным 24-hour front desk Круглосуточная стойка регистрации Mini bar Мини-бар In-room safe Сейф в номере Wi-Fi access Доступ в Интернет (Wi-Fi) Cable TV Кабельное телевидение Room with a view Номер с видом Air conditioning Кондиционер Heating Отопление Wake-up call service Услуга будильника Turndown service Уборка в номере перед сном Shuttle service Трансферная служба Express check-out Быстрый выезд Interactive Exercise 1: Matching game to match services with their descriptions in both languages. ---------------------------------- Room Service: English: Room service allows guests to order food and beverages to be delivered to their hotel room. Concierge: English: The concierge assists guests with various services such as booking tours, making restaurant reservations, and arranging transportation. Fitness Center: English: The fitness center is equipped with exercise machines and offers facilities for guests to work out during their stay. Swimming Pool: English: The hotel has a swimming pool where guests can relax and swim. Business Center: English: The business center provides facilities such as computers, printers, and meeting rooms for guests conducting business. Spa: English: The spa offers various relaxation and beauty treatments, including massages, facials, and body scrubs. Valet Parking: English: The hotel provides valet parking service, where staff park and retrieve guests' vehicles. Airport Shuttle: English: The hotel offers an airport shuttle service for guests, providing transportation to and from the airport. Laundry Service: English: The hotel provides laundry service for guests, including washing, drying, and ironing clothes. Complimentary Breakfast: English: Guests can enjoy a complimentary breakfast served in the hotel restaurant each morning. 4. Role-play Scenario 2: Check-out Procedures Repeat the role-play exercise, but this time focusing on check-out procedures. Practice asking for the bill, returning the room key, expressing satisfaction, etc. Provide feedback on language use and pronunciation. Discussion: Discuss any differences between check-in and check-out interactions and their importance in both languages. 5. Interactive Exercise 2: Fill-in-the-Blanks Provide sentences related to hotel check-in/check-out/services with missing words. Students fill in the blanks with the appropriate vocabulary in English and Russian. Discuss the answers and correct any mistakes together. 6. Interactive Exercise 3: Listening Comprehension Play a recorded dialogue between a hotel receptionist and a guest. Students listen and take notes on key information such as room number, check-in time, etc. Ask comprehension questions in both languages to ensure understanding. 7. Interactive Exercise 4: Scenario-Based Decision Making Present different scenarios related to hotel services (e.g., requesting extra towels, reporting a problem with the room, etc.). Students discuss and decide on the best course of action in each scenario in both English and Russian. Encourage creative problem-solving and critical thinking. Conclusion: Recap key vocabulary and phrases related to hotel check-in/check-out/services in both languages. Discuss any lingering questions or concerns. Provide additional resources for further practice if needed.