(people who actually receive the action)/ (people who are eligible - people who are not eligible for specific, defined reasons )
How is a measure calculated?
allows us to gauge the quality of care that is provided and if changes made actually improve care and outcomes
Why do we use Healthcare Performance Measures?
Healthcare Performance Measure
•Tools used to quantify the quality or cost of healthcare provided to patients
Sampling
-only measure a portion of the output of a system
Benchmarking
-defined as comparing your system with the best practices of others.
exposes others to different perspectives & methods; encourages competition
Why do we use benchmarking in QI & SPC?
to be able to accurately assess the quality process, quantitative, reliable, sensitive, simple,
A good indication of performance involves:
consistent quality in products and services important, detect inconsistencies, determine acceptable/unacceptable inconsistency
Why do we use Statistical Process Control to monitor quality?
Continuous Quality Improvement
•is defined as a systematic, organizational approach for continually improving all processes that deliver quality services and products
reactive
Quality by Inspection or Quality control was a ______ method of assuring quality
Quality by Inspection
-checking quality after production
-throwing out defects & changing elements of the process if too many defects are detected
-otherwise, continue with the status quo
plan, do, study, act
PDSA stands for?
d
Which QI model tries to achieve outputs that are 99.99966% free of defects?
a) PDSA
b) CQI/TQM
c) Kaizen
d) Six Sigma
c
Which QI model is of Japanese origin?
a) PDSA
b) CQI/TQM
c) Kaizen
d) Six Sigma
a
Which QI model is most common?
a) PDCA
b) CQI/TQM
c) Kaizen
d) Six Sigma
plan the change, do the change, check for improvement, act to hold gains
PDCA stands for?
find problem, organize a team, clarify problem, understand the cause of variation, select opportunity for change
FOCUS stands for?
background, methods, results, conclusions and recommendations
What is the framework needed to implement a QI/CQI project?
statistical process control
-the use of statistical techniques to measure change in systems