Global Marketing Management Masaaki Kotabe & Kristiaan Helsen Third Edition John Wiley & Sons, Inc., 2004 Chapter 7 Kotabe & Helsen's Global Marketing Management, Third Edition, 2004 1 Chapter 7 Global Segmentation and Positioning Chapter 7 Kotabe & Helsen's Global Marketing Management, Third Edition, 2004 2 Chapter Overview 1. Reasons for International Market Segmentation 2. International Market Segmentation Approaches 3. Segmentation Scenarios 4. Bases for Country Segmentation 5. International Positioning Strategies Chapter 7 Kotabe & Helsen's Global Marketing Management, Third Edition, 2004 3 Chapter Overview (contd.) 6. Global, Foreign, and Local Consumer Culture Positioning 7. Appendix Chapter 7 Kotabe & Helsen's Global Marketing Management, Third Edition, 2004 4 Introduction Variation in customer needs is the primary motive for market segmentation. Most companies will identify and target the most attractive market segments that they can effectively serve. In global marketing, market segmentation becomes especially critical because of wide divergence in cross-border consumer needs and lifestyles. Chapter 7 Kotabe & Helsen's Global Marketing Management, Third Edition, 2004 5 Introduction (contd.) Once the management has chosen its target segments, management needs to determine a competitive positioning strategy for its products. Chapter 7 Kotabe & Helsen's Global Marketing Management, Third Edition, 2004 6 1. Reasons for International Market Segmentation Segments ideally should possess the following set of properties: – Identifiable – Sizable – Accessible – Stable – Responsive – Actionable Chapter 7 Kotabe & Helsen's Global Marketing Management, Third Edition, 2004 7 IDENTIFIABLE- the segments should be easy to define and to measure. This criterion is easily met for “objective” country traits such as socioeconomic variables (e.g., per capita income). However, the size of segments based on values or lifestyle indicators is typically much harder to gauge. Chapter 7 Kotabe & Helsen's Global Marketing Management, Third Edition, 2004 8 Sizable: the segment should be large enough to be worth going after. Note that flexible manufacturing technologies enable companies to relax this criterion. In fact, many segments that might be considered too small in a single-country context become attractive once they are lumped together across borders Chapter 7 Kotabe & Helsen's Global Marketing Management, Third Edition, 2004 9 Accessible: the segments should also be easy to reach through promotional and distributional efforts. Differences in the distribution quality and media infrastructure imply that a given segment could be hard to reach income countries and easy to target in others. Chapter 7 Kotabe & Helsen's Global Marketing Management, Third Edition, 2004 10 Stable: if target markets change their composition or behavior over time, marketing efforts devised for these targets are less likely to succeed Chapter 7 Kotabe & Helsen's Global Marketing Management, Third Edition, 2004 11 Responsive: for market segmentation to be meaningful, it is important that the segments respond differently from each other to differentiated marketing mixes. Chapter 7 Kotabe & Helsen's Global Marketing Management, Third Edition, 2004 12 Actionable: segments are actionable if the marketing mix is necessary to address their needs of consistent with the goals and the core competencies of the company. Chapter 7 Kotabe & Helsen's Global Marketing Management, Third Edition, 2004 13 1. Reasons for International Market Segmentation (contd.) Country ScreeningGlobal Market Research Entry Decisions Positioning Strategy Resource Allocation Marketing Mix Policy – Balance between standardization and customization Chapter 7 Kotabe & Helsen's Global Marketing Management, Third Edition, 2004 14 Country Screening: companies usually do a preliminary screening of countries before indentifying attractive market opportunities for their product or service. Global Market Research: companies make an effort to design products or services that meet the needs of the customers in different countries. Chapter 7 Kotabe & Helsen's Global Marketing Management, Third Edition, 2004 15 Entry Decisions: when a product or service does well in one country, firms often hope to replicate their success story in other countries. Positioning Strategy: once the firm has selected the target segments, management needs to develop a positioning strategy to embrace them. Resource Allocation: market segmentation is also useful in deciding how to allocate the company’s scarce marketing resources across different country. (Exhibit 7-1) Chapter 7 Kotabe & Helsen's Global Marketing Management, Third Edition, 2004 16 Marketing Mix Policy: is how to strike the balance between standardization and customization. Chapter 7 Kotabe & Helsen's Global Marketing Management, Third Edition, 2004 17 2. International Market Segmentation Approaches International segmentation procedures: – Country-ad-segments or aggregate segmentation – Disaggregate international consumer segmentation – Two-stage international segmentation The standard country segmentation procedure classifies prospect countries on a single dimension Chapter 7 Kotabe & Helsen's Global Marketing Management, Third Edition, 2004 18 2. International Market Segmentation Approaches Country-as-segments or aggregate segmentation: a very common international segmentation procedure classifies prospect countries geographically or a single dimension or multiple socio-economic, political, and cultural criteria available from secondary data sources. Chapter 7 Kotabe & Helsen's Global Marketing Management, Third Edition, 2004 19 2. International Market Segmentation Approaches Disaggregate international consumer segmentation: focus on individual consumer. Two-stage international segmentation: to address the short comes of the previous two approaches- can offer solace. Chapter 7 Kotabe & Helsen's Global Marketing Management, Third Edition, 2004 20 2. International Market Segmentation Approaches (contd.) (e.g., per capita GNP) or on a set of multiple socioeconomic, political, and cultural criteria available from secondary data sources. When there are numerous country traits, use smaller set of dimensions using data reduction techniques such as factor analysis. Chapter 7 Kotabe & Helsen's Global Marketing Management, Third Edition, 2004 21 3. Segmentation Scenarios Universal or global segments: that transcend national boundaries. They are universal in the sense that customers belonging to such segments have common needs. Regional segments: here the similarity in customer needs and preferences exists at the regional level rather than globally. Unique (diverse) segments: are the norms when gaps in cross-country customer needs and preferences are so substantial that it becomes very Chapter 7 hard to derive meaningful cross –border segments.22 4. Bases for Country Segmentation Demographics: are among the most popular criteria and easy to access . Socioeconomic Variables: caveats in using per capita income as an economic development indicator. Chapter 7 » Monetization of transactions within a country: to compare measures such as per capita GNP across countries. (local currency should be translated into common currency. » Gray and Black Market sections of the economy: national income figures only record transactions that occur in legitimate sector of country’s economy. 23 Kotabe & Helsen's Global Marketing Management, Third Edition, 2004 » Income disparities: figures such as per capita GNP 4. Bases for Country Segmentation (contd.) » Gray and Black Market sections of the economy: national income figures only record transactions that occur in legitimate sector of country’s economy. » Income disparities: figures such as per capita GNP tell only part of the story. – Purchasing Power Parity (PPP) criteria: reflects how much a household in each country has to spend to buy a standard basket of goods. – Human development index (HDI) classification: released every year by United Nations. HDI widens the notion of economic developmentKotabe by&looking at a country’s Chapter 7 Helsen's Global Marketing 24 Edition, 2004 achievement Management, in threeThird areas: life expectancy at 4. Bases for Country Segmentation (contd.) – Human development index (HDI) classification: released every year by United Nations. HDI widens the notion of economic development by looking at a country’s achievement in three areas: life expectancy at birth, knowledge, and decent standard of living. – Socioeconomic Strata (SES) Analysis: alternative for analyzing buying power in a se of countries (Exhibit 7-6). Chapter 7 Kotabe & Helsen's Global Marketing Management, Third Edition, 2004 25 Behavior-based segmentation: based on behavioral response variables. (Exhibit 7-7) – – – – Chapter 7 Brand loyalty Usage rate Product penetration Benefits Kotabe & Helsen's Global Marketing Management, Third Edition, 2004 26 Lifestyles: Roper Consulting’s Valuescope Model. 30,000 interviews around the world. (This is based on 5th edition the 4th has different variables so this updated in the new book) – – – – – – Achievers Traditionals Survivors Nurturers Hedonists Social-Rationals Chapter 7 Kotabe & Helsen's Global Marketing Management, Third Edition, 2004 27 5. International Positioning Strategies The formulation of a positioning strategy (local or global) includes the following steps: 1. Identify the relevant set of competing products or brands. 2. Determine current perceptions held by consumers about your product/brand and the competition. 3. Develop possible positioning themes. 4. Screen the positioning alternatives and select the most appealing one. Chapter 7 Kotabe & Helsen's Global Marketing Management, Third Edition, 2004 28 5. International Positioning Strategies (contd.) 5. Develop a marketing mix strategy. 6. Over time, monitor the effectiveness of your positioning strategy and if needed, conduct an audit. Uniform vs. Localized Positioning Strategies Universal Positioning Appeals – Positioning themes: » Specific product features/attributes » Product benefit, solutions for problems Chapter 7 Kotabe & Helsen's Global Marketing Management, Third Edition, 2004 29 5. International Positioning Strategies (contd.) » User application » Lifestyles Chapter 7 Kotabe & Helsen's Global Marketing Management, Third Edition, 2004 30 6. Global, Foreign, and Local Consumer Culture Positioning Global consumer culture positioning (GCCP): brand managers can position their brand as a symbolic of a global consumer culture, a “foreign” culture, or a local culture. Local consumer culture positioning (LCCP): the brand may be global; it is portrayed as an intrinsic part of the local culture. (Some brands have achieved a multilocal culture. Chapter 7 Kotabe & Helsen's Global Marketing Management, Third Edition, 2004 31 Foreign consumer culture positioning (FCCP): here the goal is to build up a brand mystique built around a specific foreign culture, usually one that has highly positive connotations for the product. (e.g. Swiss for watches, Germany for household appliances…etc) Chapter 7 Kotabe & Helsen's Global Marketing Management, Third Edition, 2004 32 7. Appendix Segmentation techniques and tools: – Cluster Analysis: Collection of statistical procedures for dividing objects into groups (clusters). The grouping is done in such a manner that members belonging to the same group are very similar to one another but quite distinct from members of other groups. – Regression Analysis: In regression, one assumes that there exists a relationship between a response variable, Y, and one or more socalled predictor variables, X1, X2 and so on. Chapter 7 Kotabe & Helsen's Global Marketing Management, Third Edition, 2004 33 7. Appendix (contd.) – For each of the parameter estimates, the regression analysis will also produce standard error. – The higher the R2 value, the better the ability of the regression model to predict the data. Chapter 7 Kotabe & Helsen's Global Marketing Management, Third Edition, 2004 34 Copyright © John Wiley & Sons, Inc. 2004 Chapter 7 Kotabe & Helsen's Global Marketing Management, Third Edition, 2004 35