ANGEN UPDATE
ANGEN - 2013 Gulf Coast Conference
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PARTNERS
• Alabama Wireless Board
– Grant Administrator for A-DHS
• Center for Advanced Technologies
– Project Management
– Coordination with PSAPs and other Partners
– Testing and Training Coordination
ANGEN - 2013 Gulf Coast Conference
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PARTNERS
• Alabama Supercomputer Authority (ASA)
– Backbone network between ACCRFs
– End point connections to PSAPs
– 24x7x365 Network Monitoring and Trouble Desk
• inetwork
– Core Call Routing Functions
– ALI Database (LIS)
– Map database
– System Admin Interface
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RANDY FULMER
• March 25, 2012
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PARTNERS
• Wireless Carriers
– Re-route 9-1-1 calls to ANGEN
– Assist with testing
– Trouble resolution and ESRK management
• Selective Router Operators
– AT&T - 5
– CenturyLinc – 2
– Accept consolidated traffic from ANGEN
– Send to PSAP on existing trunks
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WHERE ARE WE NOW?
• Equipment is Installed
– ACCRFs – Alabama Core Call Routing Facility
– Huntsville & Montgomery
• Testing to Begin Soon
– Wireless Carriers – sending Calls to ANGEN
– PSAP Equipment – SIP Calls from ANGEN
• Training – Underway
– Additional Classes when needed
– GIS, MSAG,
ANGEN - 2013 Gulf Coast Conference
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NEXT STEPS
• ANGEN Phase I
– Convert Wireless Carriers to ANGEN
– Route Calls from ANGEN to Selective Routers
• Not much changes for Call Takers
– Begin installing IP Connections to PSAPs
• ANGEN Phase II
– Finish installing IP Connections
– Begin routing calls via IP to PSAPs
• Get additional data – confidence & accuracy
– Begin converting VoIP Carriers
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TESTING & IMPLEMENTATION
This will be done per Carrier
• Network
– Prove call routing in a lab environment
• PSAP
– Have a few PSAPs accept test calls
– Move Live 9-1-1 calls to selected PSAPs
• Move Live Calls to All PSAPs
– Probably make at least one or two test calls to
all PSAPs after a carrier converts
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ASA
ALABAMA SUPERCOMPUTER AUTHORITY
Ray Jacoby
Network Support Manager
Rick Bagwell
Network Operations Manager
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ASA ANGEN Backbone Network (AREN)
Nashville
iNetwork
ACCRF
Huntsville
Dallas
Atlanta
Birmingham
Montgomery
iNetwork
ACCRF
Mobile
ANGEN - 2013 Gulf Coast Conference
AREN Core Routers
Serving Clients
10
ANGEN Connection To PSAP
iNetwork
ACCRF
AT&T or
Other
Ethernet
Service
Provider
ASA IP Network
(AREN)
To PSAP LAN
PSAP
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ANGEN Redundant Connection To PSAP
iNetwork
ACCRF
AREN
Primary
Ethernet
Service
Provider
To LAN
Port
Secondary
Ethernet
Service
Provider
ANGEN - 2013 Gulf Coast Conference
PSAP
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ASA Managed and Ethernet Service Provider
On-Site Equipment
1U
Cisco 2901 Router
1U
Cisco ASA 5505 Firewall
Typical Metro E Network Interface Device (NID)
(AT&T Shown)
1U
Canoga Perkins 9145
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ANGEN 10M Transport Can Accommodate Additional
Services
AT&T or Other Ethernet
Service Provider
10M
Transport
Up To 8M Other
IP Services
(Internet,
Video, IP
Radio, etc.)
ANGEN - 2013 Gulf Coast Conference
2M ANGEN
VPN
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IMPLEMENTATION CONSIDERATIONS
• CONDUIT ACCESS TO PSAP? (IF REQUIRED)
• 2U RACKSPACE FOR ASA EQUIPMENT
• 1U RACKSPACE FOR TELCO VENDOR TERMINATING EQPT
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PSAP EXPECTATIONS DURING IMPLEMENTATION?
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INETWORK
Ray Paddock
Vice President, Emergency Product Portfolio
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ANGEN Call Routing
Gulf Coast NENA
October 15, 16
Confidential
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Operations Team
Mary Tuten
SVP Operations
Denver, CO
Lindsey Carr
Fondra Marshall
Gary Fowler
Murali Medikonda
Customer Experience
PSAP Liaison
Director, NOC
Director, Network
Lead and Trainer
Denver, CO
Denver, CO
Denver, CO
Denver, CO
Confidential
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Product
Management,
Architecture, &
Implementation
Team
Ray Paddock
VP, Emergency
Services Portfolio
Denver, CO
Jason Shugart
Duke Kaczmarczyk
Jim Fleming
Jay Slater
Larry Reeder
Director, and
Architect
In-State
Sr. Product Manger
Manager, SW
Lead Architect
Denver, CO
Project Manager
Denver, CO
Development
Denver, CO
Huntsville, AL
Confidential
Denver, CO
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Current Status – ACCRFs
Confidential
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Current Status – ECD Training
• Roles–based, just-in-time, efficiently delivered, using multiple delivery
options
• Modules
1.
Introduction to inetwork and the ANGEN NG9-1-1 Dashboard
1.
2.
V1.0 delivered Monday
ANGEN NG9-1-1 Administrator Training
1.
V1.0 delivered Tuesday
3.
ANGEN NG9-1-1 User Training
4.
MSAG Management
5.
GIS Management
Confidential
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Current Status – ECD Training
Confidential
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Current Status – Wireless
Carrier Interconnect
• Technical planning with all 8 Carriers under way
• Technical agreements (ESAs) being negotiated
• Several immediate advantages to carriers
−
Financial – Reduced number of circuits
−
Options – SS7 or SIP
• Several near-term advantages to 9-1-1 Authorities
−
Redundancy & diversity
−
Network integrity
−
Additional call diversion options
Confidential
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Current Status – Interconnect
with SRs
• CenturyLink (2)
−
Purchasing off the tariff
−
Behind schedule but no problems anticipated
• AT&T (5)
−
Orders placed, not accepted
−
Multiple paths to resolution being pursued
−
Behind schedule
Confidential
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Carrier interconnect
?
Wireless
ACCRF x 2
(inetwork)
LECs
Alabama
Core
Call
Routing
Facility
VoIP / CLEC
TANDEMs
PSAPs
Confidential
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A little more
detail
AT&T
SR
1
Century
Link SR
1
2
3
4
2
5
Today
Wireless
ANGEN
ACCRF
Huntsville
?
ACCRF
Montgomery
Confidential
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Interconnection Options
SS7
Wireless Carrier
SIP
Legacy
Interface
SIP
SIP
Internet
Protocol
Interface
Native ANGEN
Interface
Confidential
SIP
ANGEN
SIP
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Interconnection Options
Legacy
Interface
SS7
Wireless Carrier
Internet
Protocol
Interface
SIP
MSC 1
MSC 2
MSC 3
MSC 4
MSC 5
MSC 6
MSC 7
MSC 8
SIP
Native ANGEN
Interface
Confidential
SIP
SIP
ANGEN
SIP
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Interconnection Options
Legacy
Interface
CAMA
ILECs & CLECs
Internet
Protocol
Interface
SIP
SIP
Native ANGEN
Interface
Confidential
SIP
SIP
ANGEN
SIP
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Interconnection Options
Legacy
Interface
VoIP Service
Providers
Internet
Protocol
Interface
SIP
SIP
Native ANGEN
Interface
Confidential
SIP
SIP
ANGEN
SIP
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What can you be doing?
• Provide information through surveys
−
John’s ECD/PSAP Survey
• Get trained
−
Think about the assignment of roles
−
Watch for Online and self-paced course announcements
• Provide feedback
−
Through John Ellison
−
Though structured feedback process
• Have questions? Ask!
Confidential
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What can you be doing?
• Clean up your data
−
MSAGs
−
ECD boundaries
−
4 Relevant sessions including GeoComm
−
5 Vendors in the exhibit hall that have capabilities
Confidential
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Questions?
Confidential
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TIMING CONSIDERATIONS
• ANGEN to Tandems for 1 year or more
– No rush to convert a PSAP
• IF – PSAP is getting new equipment
– Wait rather than spend $ to do it again
• IF – PSAP is Moving
• IF – Whatever affects a PSAP
• New Equipment – Be sure to specify
connection to ANGEN
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VOIP CARRIERS
• Why would they to move to ANGEN?
– Probably using SIP in their networks
– Relatively inexpensive for them to move
– Potential for nice cost savings
– Easier to maintain
– Higher reliability and redundancy
– Improved customer service
– Hope they will advertise their improved 9-1-1
service.
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SCHOOLS
• Universities, JC’s & K-12
– Already connected to ANGEN (AREN)
– Many using VoIP phone systems
– Could connect directly to ANGEN for 9-1-1
– Add each extension to ALI / LIS
• BIG improvement in 9-1-1 call handling
• Good place for a Back-Up PSAP…
– Already on the ASA network
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ANGEN PHASE III
• Wired Carriers – LEC and CLEC Convert
– Selective Routers no longer needed
– EXCEPT – if there are ECDs not using ANGEN
• Many PSAPs will want a 2nd Connection
– Still much less than existing 9-1-1 costs
– Redundancy & diversity to the extent possible
– How many PSAPs have 2 connections now?
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MSAG AND MAP DATA
• Start with County and City Boundaries
– Blend of Virtual Alabama and inetwork’s data
– ALL ESRKs dropped in middle of PSAP Boundary
• Update GIS
– Roads & PSAP Boundaries
– Address Points if available
• Wireless Phase II calls route by Lat-Lon
– When Lat-Lon is available - otherwise ESRK
– Do not delay routing waiting on Phase II
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ANGEN COSTS
• Phase I & II
– Network Install and Monthly = $0 (ZERO)
– PSAPs may need work by your vendor
• Cost will vary
• How much equipment you need in Legacy
• Phase III = Some Costs to ECDS
– % of wired traffic
– Not in stone – New 9-1-1 Board
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ANGEN PHASE III – ECD COST
• Example – 75% Wireless Traffic / 25% Wired
• ANGEN Annual = $2 Million
• Wired 25% = $500,000 divided by Population
• ECD Size
Annual
Monthly
• 10K ECD =
$1,400
$117
• 25K ECD =
$3,300
$275
$6,900
$575
$14,000
$1,167
• 50K ECD =
• 100K ECD =
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QUESTIONS / DISCUSSION
• www.angen.org
– Presentations from Conference
– More Details
– Announcements
• Updates Announced via Email
– Direct you to web site
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