IMPACT OF AGENT CUM FEDERATION MODEL IN INANCIAL INCLUSION: EMPIRICAL EVIDENCE Dr. Veerashekharappa1 1.1. Introduction A large segment of the population, especially the poor, are still excluded from formal banking services, which has led to income inequity (Baldacci et al 2002), a number of studies support that the poor need financial services to help them manage their lives (Morduch and Rutherford 2003). Considering this various countries have designed financial inclusion programme with suitable legislature and delivery models2. In India too since independence enormous efforts were made to provide formal credit access to the neglected sectors and the poor. In fact, the state adopted repression approach (state intervention) since nationalization (1969) in expansion of bank branches and preferential lending to priority sectors and venerable sections. . This has contributed to increased density of branches across area and population. However, with the introduction of reforms in banking sector led to dilution of preferential lending to the poor. The banks concentrated more on efficiency and profitability. As result, the number of metropolitan went 93 per cent against rural branches 12 per cent (Sameer Kochar,2013) during 2004 to 2013. This is enough to derive the negative approach towards rural and poor. Nevertheless, the Government of India in its Union Budget 2005-06, requested Reserve Bank of India (RBI) to examine the issue of allowing banks to adopt the agency model to facilitate access formal credit to the poor. The RBI constituted an Internal Group to examine Issues Relating to Rural Credit and Micro Finance (Chaired by Sri. H.R. Khan, 2005). The group recommended agent models; viz, the Business Facilitator (BF) and the Business Correspondent (BC). Under the BC 1 Associate Professor and Head, CESP, Institute for Social and Economic Change, Nagarbhavi, Bangalore-72. United States, the Community reinvestment Act (1997), in France, the law on exclusion (1998), Germany introducing voluntary code (1996) and South Africa launched a low cost account (2004). 2 1 Model, institutional agents/other external entities may support the banks for extending financial service3 to the poor. Based on recommendation almost all the banks appointed agents (means BCs) to reach out to the poor and excluded community. However, the agents are heterogeneous in their function, operation and in adopting technology to reach out to the clients. Some of them adopted federation approach, due to their earlier experience in microfinance. The federations are self financed through user charges and meets establishment expenditures, etc. However, it is subject to criticism for long term sustainability of these federations. In this context it is planned to make a study with the following objectives: 1. Objective and methodology 1. The impact of the overall financial inclusion program in the state due to Agent model. 2. Examine structure and operation of federation, its viability in self sufficiency. 2. Sources of data Secondary sources such as RBI, NABARD publications, state of the sectors reports and the studies carried out by institutions and individuals are largely depended upon for the information and data. The primary data has been collected from the groups and members involved in management. The programme was implemented in Kunigal taluk which has six hoblis comprising 36 Gram Panchayats (GP). To understand the financial inclusion and the federation structure, 33 JLGs and 23 SHGs were randomly selected. In order to have complete representation, in the first stage, from each Hobli two Gram Panchayats (GP) were selected randomly. For second stage, groups were classified into different strata based on the year of formation (see table 10). Further, groups were randomly selected from each stratum to have representation from each year of formation. The number of SHGs and JLGs chosen from each GP depended on the number of groups that existed in the particular GP. 3 The BCs would function as ‘pass through’ agencies to provide credit related services such as disbursal of small value credit, recovery of principle, collection of interest and sale of micro finance/ mutual fund products/ pension products besides the other function of BF Model. 2 This study examines both the agent model as well as federations structure. The presentation is structured into five sectors, section two provides progress of agent model, section three documents status of agent model in Karnataka, sector four presents’ federations function, operation, last sector derives conclusions from earlier sections. Section 2 Progress of Agent Model 2.1. Status of Agent Model In India, various outreach activities have been implemented since reforms, such as: no-frill accounts, SHG-BL programme and agent model to include poor in formal institutional credit programme. The agent model is two types, Business Correspondents (BC) and Business Facilitators (BF). While BCs are permitted to carry out transactions on behalf of the bank as agents, BF’s refer clients, pursue the client’s proposal and facilitate the banks to carry out its transactions. These agents are allowed to have their own strategy in adopting suitable new technologies into banking transactions. The banks including those in private sector have appointed agents (BCs), the total number of agents appointed touched to 96,000 in 2012; similarly ICT A/Cs handled by these agents reached to 153 million, thus, touching a total transaction of Rs 97 billion in 2012 (Table-1). The agents are getting service charges, which is their revenue4. The appointment in this model rapidly increasing every year, for instance during 2010, the total strength was around 33 thousand, by 2012 it has gone up to 97 thousand. And the villages covered by this model are 1.20 laths. The other models, such as no frill accounts, SHG - BL GCC and KCC not matching to this growth. 4 The BCs would function as ‘pass through’ agencies to provide credit related services such as disbursal of small value credit, recovery of principle, collection of interest and sale of micro finance/ mutual fund products/ pension products besides the other function of BF Model. 3 S No. 1 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12 13 Table 1: Progress of Financial Inclusion in India Particulars March 2010 March 2011 2 3 4 BCs and CSPs deployed 33,042 58,361 Villages covered through the Branches 21,499 22,684 Villagers covered through the BCs 33,158 76,801 Villages covered through other modes 100 355 Total Villages covered 54,757 99,840 No Frills A/Cs (no. in millions) 49.55 74.39 No Frills A/Cs savings (no. in Rs. billion) 48.55 65.65 KCCs (no. in millions) 24 27 KCC- Credit (Rs. billions) 1,240 1,600 GCCs (no. in millions) 1 2 GCC- Credit (Rs. billions) 35 35 ICT A/Cs- BC Total transactions (no. in 27 84 ICT A/CsBC Total transactions (Rs. billions) 7 58 millions) March 2012 5 96,828 24,701 1,20,355 2,478 1,47,534 103.21 30 2,068 2 42 156 97 Source: Microfinance: India State of the Sector report 2012, Report on Trend and Progress of Banking in India- 2012-13 Section 3 Agent Model in Karnataka 3.1. Introduction Karnataka state well known in the expansion of banking intuitions, similarly it has contributed in promoting financial inclusion programme. According to the Report by Crisil called Inclusix Index (2012), this state ranks ninth with a score of 61.4 among all the 35 States and Union Territories, which is above all-India at 42.8. The major parameters considered for this rating are bank branch, deposit and credit penetration. Further, as per 2013 Debt and Investment Survey, 73.11 per cent of rural and 82.77 per cent of urban households having Bank accounts respectively (Annexure 1). The number of rural households having access to credit was also quite high i.e., 67.1 per cent. 49.6 per cent of households had an access to credit from formal institutional agency. However, this access is biased towards other backward class i.e., mostly dominant caste like vokkaliga and Lingayats (Table 2). Only 44 per cent of ST households and 45 per cent of SC households had an access to formal institutional credit. On the other hand nearly half of households belonging to other backward class had an access to formal institutional credit. However, incidence of indebtedness was also quite high i.e., 46.4 per cent, which ranks five among the states (Annexure 1). 4 Table 2: Distribution of credit access from inst and non inst. Agency from where Loan taken in Karnataka 2012 Area Institution Non-inScheduled Tribe Rural 44.51 al Agency 55.49 InInstitut Urban 47.03 52.97 ionsInsti Total 45.06 54.94 tutional Scheduled caste Rural 44.20 55.80 Agency Urban 45.70 54.30 Total 44.53 55.47 Other Backward Class Rural 49.01 50.99 Urban 51.72 48.28 Total 49.78 50.22 Others Rural 51.84 48.16 Urban 67.36 32.64 Total 58.06 41.94 Total Rural 48.29 51.71 Urban 55.34 44.66 Total 50.35 49.65 Source: NSS 70th round AIDIS, 2013 The reasons attributed for more banks accounts are branch expansion as well as out reaching activities. In the state presently 8,430 bank branches, of which 80 per cent are commercial banks and 20 per cent regional rural banks. Due to high density of the bank branches, the population and area per branch is less compared to other states. Table 3: Distribution of Bank Branches across various areas over Years in Percentage S Branch 2009 2010 2011 1 2 3 4 5 No 1. Network Rural 39.2 38.7 38.7 2. Semi Urban 21.3 20.18 20.6 3. Urban 19.3 21.1 21.0 4. Metro/PT 20.2 19.3 19.6 5. Total Branches 100 100 100 Source: Economic Survey Report, Karnataka 2012 to 2013 (5628) (7064) (7393) 2012 6 38.7 21.1 20.9 19.2 100 2013 7 39.0 21.6 20.1 19.1 100 (7885) (8430) Agents were appointed in almost all the banks, the total number of agents are 8077. The agents are paid Rs 1500 to 3000 /-plus conveyance up tot Rs 600 per month. Further, Rs 10, 000 in the form of overdraft. But, with discussions NABARD and SLBC officials reveal that it is cumulative figures are misleading as many CSP have closed down and number of BC withdrawn is not mentioned. The NGOs, who have establishments, are combining this opportunity with their developmental work. 5 Table 4: Financial Inclusion in Karnataka S Particulars 1 No. 2 1. No. of Business Correspondents( BCs) / Business 2. No. of villages population less than 2,000 identified for facilitators (BFs)with Appointed 3. Out of this, No. of villages covered under Financial Inclusion Financial Inclusion 4. Total so far No. of villages covered under ICT (Information and 5. Cumulative No. of Basic Savings Deposit Accounts opened Communication Technology) based Financial Inclusion (FI) 6. No. of overdrafts (in lakhs) or other modes in basic savings deposit accounts (in lakhs) 7. No. of general purpose credit cards (GCCs) issued (in lakhs) 8. No. of Kisan credit cards (KCCs) issued (in lakhs) 9. No. of smart cards issued (in lakhs) 10. No. of smart cards transactions (in lakhs) 11. No. of financial literacy centers (FLCs) established 12. No. of RSETIs established Source: SLBC, Karnataka 2013 As on 3 December 8,077 2013 23,126 10,850 13,611 107.86 10.75 3.67 21.16 18.96 81.75 102 33 Section 4 Community Based Organisation 4.1. Introduction In Karnataka, there are eight Community Based Organisations (CBOs) are functioning with membership of 0.2 million poor households. The CBOs try to be autonomous, self sustaining, to organise the poor to come out of poverty through various services facilitated by Organisations. They do involve in making grass roots democracy robust and make governmental, bank and corporate, civil society services effective. Similarly, the Initiative for Development Foundation(IDF)has promoted five Community based organisations (CBOs), functioning at Tumkur, Haveri, Dharwad, Gadag and Belgaum distracts. The IDF is functioning as Business Correspondent (BC) attached to State Bank of India, Kunigal, in addition to their developmental work. Under federation the services are provided along with financial inclusion livelihood programmes. The financial inclusion services are accessed from SBI, through the BC activity. The organisation functions on basic principles such as participation, accountability and transparency. The basic delivery objective is equity, efficiency and sustainability. The resources identified were finance, human resources 6 and organisational structure. The social capital is the base for providing above services. 4.2: Rotation of Leadership It is generally observed that smooth functioning of any organization depends on participation of everyone, transparency of activities and accountability. The representative in the group is rotated to provide everyone opportunity to act as representative. Such change is also necessary to provide an opportunity to other members of the group to acquaint themselves with leadership skills, which will avoid the dominance and vested interest of few people. However, the gathered data and focus group discussion show that only 19 per cent of JLGs and 13 per cent of the SHGs changed their leaders. In rest of the groups, the same representatives continued in position since inception of the group (Table 5). Some members were found to avoid leadership as they felt that it might involve lot of responsibility for which they were not prepared. Table 5 Rotation of Representatives (in per cent) Sl. No. Particulars JLG SHG Total 1. Rotated 19 13 16 2. Not Rotated 81 87 84 3. Total 100 (33) 100 (23) 100 (56) Note: The values in the parentheses are the total number of groups interviewed. 4.3: Governance of Groups Participation in the meetings by everyone helps in improving efficiency in delivery of services. The number of meetings held in a month, percentage of attendance and percentage of members participating in the discussion indicate whether the groups have been functioning well or not.. Ideally, meetings should be held once a week to facilitate regular interactions among the members, to forge a stronger connection among them. Fifty two per cent of JLGs and 57 per cent of SHGs held their meetings once a month and this was mainly due to a policy change that the Federation was trying to implement. However, majority of the groups were not happy with this change and wanted to stick to the earlier routine of having weekly meetings. In majority of the 7 cases, all the members attended the meetings but, attendance among SHGs was higher. Even when it comes to interaction in the meetings, all the women in the SHGs actively participated, whereas only 89 per cent of JLG members participated actively during group meetings. Books are maintained well and updated soon after the meeting in most of the groups. In case the group’s representative finds it difficult to write the books, he/she is assisted by Federation’s representative. Books are maintained by the first representative and/or the second representative in the case of JLGs whereas, 26 per cent of SHG groups seek the help from the others. In some cases, non-members assist the SHG members in recording their activities and are paid some nominal fees for writing and maintaining the records.. 4.4 : Banking Knowledge: Pattern of Savings and Advances Savings and lending are an integral part of the group activities and they help the group members not only to have savings to their credit but also have an access to the saved money in case of an emergency. Basic principle of formation of groups is that even very poor individual can save small amount and this forms an additional incentive to access the bank and get bank loan at relatively low interest rate. Otherwise, they were not eligible for availing banking facilities. This not only strengthens the habit of saving, but also enables them to have reasonably good amount in the group through the saving which further could be used for internal lending. In the sample groups, savings ranged between Rs. 40 per month and Rs. 200 per month, but on an average majority of the groups saved around Rs. 100 per month. Nearly 50 per cent of the groups increased the saving amount once since inception (Figure 8). About 25 per cent of JLGs and 40 per cent of SHGs increased the amount by Rs. 20. 8 Figure 1: Changes in Savings Pattern since Inception Change in the Saving Pattern since inception 60 50.0 50 43.5 39.1 Percentage of groups 40 30 25.0 20 9.4 8.7 10 9.4 4.3 3.1 4.3 3.1 0 0 10 20 30 Increase in monthly savings(in Rs.) JLG 40 50 SHG On an average, per person saving was around Rs. 2,000 for those belonging to SHGs and 2,500 for members belonging to JLGs. Total group saving in JLGs ranged from Rs. 6000 to Rs. 98,000, with the average being around Rs. 33,000 (Annexure 9). SHG groups also had savings ranging from Rs. 6,000 to Rs. 46,000 with the average being Rs. 27,000. This total group saving is sum of the saving and interest earned from the internal lending In the sample groups, 91 per cent of the member’s availed internal loan and only 9 per cent had not done so. This internal loan acted as a good source of access to money at times of emergencies at interest rates lower than the money lender. Majority of the time the members have used it for healthcare, conducting ceremonies, paying up the education fees of their children, etc. Many also mentioned that they used it for procuring inputs like seeds, fertilizer, renting tools for farm activities. The loan amount ranged from as small as a sum of Rs. 500 to Rs. 5,500. In most of the cases the repayment was punctual. 4.5: Repayment of Loans Sustainability of the group also depends on timely repayment of bank loans. JLGs were not only getting the loan at lower interest rate i.e., seven per cent per annum, they would also get a subsidy of three per cent if the repayment was well before the stipulated time i.e., 12 months. This prompted many groups to make the payment in time. In the sample data, it was found that 27 per cent of the groups repaid the loans within the stipulated period of 12 months. In 41 per cent of the groups, the repayment was with a delay of just two months. 9 4.6: Organizational Aspects of the Groups 4.6.1: Homogeneity of Groups Sustainability of the group also depends on the organizational sustainability and adequate support received from CBO (It is interdependent). Organizational sustainability can be usually achieved if the members within a group come from similar socio-economic background. Land possessed by the member acts as an indicator of economic class to which they belong. It was found that only 12 per cent of members among JLGs and 30 per cent among SHGs were homogeneous. Another 27 per cent of the groups among JLG and 4 per cent among SHG were heterogeneous in nature in terms of the land holdings. Rest of the groups were mildly homogenous or mildly heterogeneous. Thus, data highlights the fact that groups include members of various economic strata. Sl. No. 1 2 3 4 Table 6 : Homogeneity of groups-economic class (in per cent) Index of diversity value range JLG SHG 0 (Homogenous groups) 12 30 0.01 to 0.25 (Mildly homogenous) 9 9 0.25 to 0.50 (Mildly heterogeneous) 52 57 >0.50 (Heterogeneous groups) 27 4 Total 100 (33) 100 (23) Note: The values in the parentheses are the total number of groups interviewed. 4.6.3: Occupation of the Groups Even though the groups were mildly to severely heterogeneous with respect to land holding, as far as the occupation of the group members is concerned, nearly 50 per cent of the gro0ups were found to be mildly homogenous. Table 8: Homogeneity of groups-Occupation (in per cent) Sl. No. 1 2 3 4 Index of diversity value range 0 (Homogenous groups) 0.01 to 0.25 (Mildly homogenous) 0.25 to 0.50 (Mildly heterogeneous) >0.50 (Heterogeneous groups) Total JLG 33 12 55 0 100 (33) SHG 30 22 48 0 100 (23) Note: The values in the parentheses are the total number of groups interviewed. 10 4.7. Sustenance of CBO/Federation The second issue for consideration relates to the sustenance of Federation without much external funding. In order to estimate the amount of fee that may be collected from the groups, one has to consider the number of groups that will be linked with the bank. By considering the total number of groups existing, formed at different points in time, and the share of groups that were linked at each stage from the sample information (Tables9-10) and average time taken to avail the next linkage, the anticipated number of groups that will be linked in year 2013-14 can be calculated. Table 9: Percentage of JLG Groups Obtaining Bank Linkages Sl. JLG groups formation year 1 2009-10 No. 2 2010-11 3 2011-12 4 2012-13 First 100 linkage 100 100 from start 50 First to 100 second 100 83 link - Second 67 to 15 third link - Third to 17 fourth link - Table10: Percentage of SHG groups Obtaining Bank Linkages Sl. SHG groups formation year 1 2009-10 No. 2 2010-11 3 2011-12 4 2012-13 First 100 linkage 100 100 from start 50 First to 100 second 57 link - Second Third to 29 to third fourth link link - Note: Blank cells depict that none of the groups have been linked in that particular year. One can ascertain from the above tables that all the groups formed during 2009-10 have been linked for the second time. For JLG groups, this is true also for the groups formed in 2010-11. Only 67 per cent of the groups formed in 2009-10 have received third linkage and only 17 per cent have progressed to the fourth. The drop in the percentage of groups being linked after second linkage is because certain groups are yet to pay the remaining instalments. In addition, some groups have applied for new loans but are yet to get sanction. Though the renewal of loans is relatively easier in the case of SHGs, only 29 per cent of the groups formed in 2009-10 have progressed towards third linkage. This is 11 because the SHGs have two years time to repay their loan. None of the groups formed after 2009-10 have been linked for the fourth time. Table 11: Number of groups- linked Sl. No. 1 2 3 4 Linkages First linkage Second Linkage Third Linkage Fourth Linkage Total JLG 102 150 248 46 546 SHG 71 123 85 60 339 Total 173 273 333 106 885 It is estimated that around 546 JLGs and 339 SHGs will be linked in the year 201314. Taking an average amount of Rs. 50,000 for each member in JLG group for 2 nd, 3rd and 4th linkage and Rs. 40,000 per member for 1 st linkage (similar amount for SHG are Rs. 25,000 and Rs. 10,000 respectively) and with an average of 15 members per group, it turned out that JLGs would be linked with the amount of Rs. 39 crore and SHGs with Rs. 11 crore totalling to 50 crore (Table 11) in 2013-14. Table 12: Total Credit estimated Across Linkages (in INR crores) Sl. 1 No. 2 3 4 Linkages First linkage Second Linkage Third Linkage Fourth Linkage Total JLG 6.14 11.22 18.61 3.45 39.42 SHG 1.06 4.6 3.18 2.23 11.07 Total 7.2 15.82 21.79 5.68 50.49 Thus, the federation fees charged at two per cent of the credit amount (Rs. 50.49 crore) would yield Rs. 1 crore approximately. As per the audited accounts of Kunigal Federation for the year 2012-13, the expenditure is Rs 55.6 lakhs (Annexure 2). Accounting for 10 per cent inflation, the expenditure of the CBO would be 61 lakhs. This however does not include the - salaries of operators and maintenance of CSCs, - salaries of six block officers, three specialist officers, administration and accounts personnel of IDF Kunigal office, - maintenance of Kunigal office As per the Estimated Income and Expenditure statement of the Kunigal Federation, the salaries and remuneration to the above mentioned personnel amounts to Rs. 31 lakhs. Accounting for all the above expenditure (totalling to Rs. 92 lakhs), CBO Kunigal can sustain financially from its federation fees. It is necessary that SBI must 12 also support by way of well-structured commission system covering all the finance related activities like disbursement, recovery etc. 5. Concluding observation The agent model has made inroads into the banking sector to access of the bank credit to the poor, but data lacks on their sustainability. Our observation brings out that still the federation has to strengthen required management skills to handle all the banking aspects of credit linkages and disbursements by it. Further, most of the group members do not have clarity on the fee structure towards the services provided by the Federation, on issues related to sustainability of the Federation and regarding interest rate pattern and processing charges levied by the bank. It would be in the interest of the organization to provide a chart or a diagrammatic explanation to assist the members in understanding the fees and interest pattern. An organization is as strong as its people. Hence, there is need to further upgrade the skills of field staff and other officials. The staff turnover should be minimized and it is important to take efforts to retain efficient and experienced staff. The overall impact of this federation is positive. It has been capable of bringing large section of the financially excluded under the purview of formal finance. Further, it has imparted sustainable agricultural techniques to its JLG members. It also has increased the self confidence and decision making ability of its SHG members and brought in a sense of belongingness among all its members. Thus, this model can be replicated provided, the errors and short comings of current programme are corrected and requirements of the new region are considered. 13 Annexure Table 1 State wise Number of Households having Bank Account (Urban and Rural) and Access to Credit and Incidence of Indebtedness(IOI) in Rural India, 2012 Incidence of Incidence of Bank Account borrowing indebtedness Rural Urban Rural Rank Rural Rank 1 2 3 4 5 6 7 8 1. JAMMU & KASHMIR 86.80 75.47 24.25 25 12.67 24 2. HIMACHAL 95.05 89.93 32.95 20 25.95 13 3. PUNJAB 78.10 78.35 51.06 8 33.06 8 PRADESH 4. CHANDIGARH 90.66 96.68 5.45 36 3.84 33 5. UTTARAKHAND 79.39 83.44 39.29 15 25.83 14 6. HARYANA 84.26 73.10 35.71 17 23.93 17 7. DELHI 93.97 83.16 6.57 35 3.28 34 8. RAJASTHAN 77.32 73.88 58.96 6 37.39 7 9. UTTAR PRADESH 77.90 75.98 42.71 13 29.55 10 10. BIHAR 42.11 65.40 46.96 9 29.08 11 11. SIKKIM 86.52 80.16 9.16 31 7.06 29 12. ARUNACHAL 55.33 86.26 15.82 28 5.15 31 13. NAGALAND 71.88 83.20 8.62 32 1.51 36 PRADESH 14. MANIPUR 44.22 61.78 29.16 21 9.88 27 15. MIZORAM 38.57 75.49 9.76 30 5.32 30 16. TRIPURA 92.93 88.16 27.84 22 10.03 26 17. MEGHALAYA 65.10 89.51 6.69 34 2.53 35 18. ASSAM 58.59 78.94 25.93 23 10.07 25 19. WEST BENGAL 53.62 73.91 43.19 12 23.62 18 20. JHARKHAND 49.75 72.82 34.12 18 18.49 19 21. ODISHA 59.48 74.43 43.42 11 25.73 15 22. CHHATTISGARH 60.62 63.89 34.00 19 13.90 23 23. MADHYA PRADESH 61.15 77.73 42.11 14 24.70 16 24. GUJARAT 76.55 78.49 38.54 16 25.96 12 25. DAMAN & DIU 80.27 60.28 24.66 24 16.71 22 26. D & N HAVELI 73.23 88.82 7.59 33 4.82 32 27. MAHARASHTRA 76.28 87.67 44.35 10 31.29 9 28. ANDHRA PRADESH 75.12 81.82 76.44 2 54.06 2 29. KARNATAKA 73.11 82.77 67.10 5 46.43 4 30. GOA 92.24 94.08 19.49 27 16.98 21 31. LAKSHADWEEP 99.43 95.61 12.25 29 7.68 28 32. KERALA 89.82 90.57 72.59 3 49.50 3 33. TAMIL NADU 77.05 79.41 67.89 4 39.68 6 34. PUDUCHERRY 95.34 88.27 56.17 7 40.91 5 35. A & N ISLANDS 95.61 90.92 23.21 26 17.72 20 36. TELENGANA 73.69 82.34 76.75 1 59.06 1 37. ALL INDIA 68.81 79.52 49.00 31.44 th Source: NSS 70 round AIDIS, 2013 14 REFERENCES Baldacci, Emmanuel, Luiz de Mello and Gabriela Inchauste (2002). “Financial Crises, Poverty and Income Distribution”, IMF Working Paper, WP/02/04, Washington DC. European Commission (2008). “Financial Services provision and prevention of Financial exclusion”, Directorate-General for Employment, Social Affairs and Equal Opportunities Inclusion, Social Policy Aspects of migration, Streamlining of Social Policies. Mor Nachiket and Bindu Ananth (2007). “Inclusive Financial Systems: Some Design Principles and a Case Study”, Economic and Political Weekly, March, Vol. XLII (13) pp 1121-1126 Morduch, J. & Rutherford, S. 2003. Microfinance: Analytical Issues for India. India's Financial Sector: Issues, Challenges and Policy Options. Edited by Basu, Priya. Oxford University Press. Sameer Kochar (2013), ‘State of the Sector’. Presented on 5th January, 2013. Skoch Development Foundation, Delhi. 15 16