INSTRUCTOR:
Professor: Christy Pagano
Phone Number: (727) 488-9832
Email: Pagano.Christy@spcollege.edu
Academic Chair: April Bailey
College of Business Dean: Dr. Greg Nestiel
Email: ALL email correspondence pertaining to this course MUST go through
ANGEL. To access the professor select "All Faculty" in the "To:" tab. This will send your message to the faculty associated with the course ONLY (not all of
SPC). If you have questions on how to send emails within ANGEL please contact the SPC Technical Support at (727) 391-4357.
Course Description
This course presents a systematic approach to managing housekeeping operations in the hospitality industry. Emphasis is placed on the role of the housekeeping department and understanding the managerial skills necessary to efficiently operate this department.
Major Learning Outcomes:
Through a series of readings, quizzes, exams and assignments, the student will accomplish the following:
1. The student will understand the general areas of housekeeping by: a. Listing the areas of housekeeping maintenance. b. Describing the difference among the three areas of public, private and guest. c. Describing laundry room operations and control techniques.
2. The student will understand the different types of surface cleaning ant the equipment and supplies necessary for this by: a. Listing the categories of surfaces. b. Describing the general chemicals used in surface cleaning. c. Explaining the various tools and equipment used in cleaning. d. Explaining the procedure for wall covering upkeep.

e. Demonstrating safe, sanitary and efficient cleaning procedures for various housekeeping tasks,
3. The student will understand the procedures and control systems in housekeeping by: a. Diagramming and explaining the functional relationships with front desk, maintenance and security. b. Describing how to complete a time and motion study. c. Defining reorder points for supplies. d. Describing the use of computers in housekeeping operations. e. Explaining minimum stock for laundry items.
4. The student will understand housekeeping safety by: a. Listing and explaining the Occupational Safety and Health
Act rules that apply to housekeeping. b. Explaining the proper use and storage of cleaning chemicals. c. Explaining procedures for hotel emergencies. d. Describing how key security is managed in various key systems.
Textbook & Software Requirements :
Students in this course are required to obtain a copy of the textbook listed below. These materials are offered at the SPC Bookstores. Successful completion of this course is dependent on course materials and access to a computer and
Internet. The necessary technology is available at all SPCollege campuses for students that do not have access at home or at work.
IMPORTANT NOTE: Textbook and technical difficulties are not valid excuses for extensions or missed assignments. Insuring access to these items for the duration of the course is the student’s responsibility.

TEXTBOOK:
HOUSEKEEPING
MANAGEMENT
By CASADO
2 ND Edition-PUBLISHER: WILEY ISBN: 9781118071793
Criteria Performance Standard:
Upon successful completion of the course the student will, with a minimum of
70% accuracy, demonstrate mastery of each of the above stated objectives through classroom measures developed by individual course instructors.
Assignments:
Assignments are due by 11:55 PM on Sunday evenings.
UNLESS OTHERWISE NOTED by the Instructor
SPC servers monitor official time. Please do your best to not wait until the last minute to submit an assignment!
Late Submissions & Extenuating Circumstances: If you have extenuating circumstances that prevent you from meeting a deadline, completing a project, quiz, or participating in the class, please contact the instructor to make alternative arrangements. The possibility of alternative arrangements is at the discretion of the instructor. Active communication is the key to overcoming any hurdles you may encounter during the term. Online discussions conclude at the end of the current week/module. Discussion posts made after the end of the current week/module will not be accepted. A 10% grade penalty is assessed for written work up to twenty-four hours late; an additional 10% penalty is assessed for each additional day the work is late. Instructors may waive the late penalty or timeframe in the case of extenuating circumstances as determined by the faculty.
All requests for extensions must be made in writing (via email) and supporting documentation may be required for extensions to be granted.
IMPORTANT NOTE: APA guidelines are to be followed to include a cover page and reference page with each assignment. You will note some assignments do not state a required length. Please know I expect you to think critically and not just repeat what the text states. You may take from the

text, but also look to outside sources as well as personal experience. If you need any assistance please let me know as SPC offers a wealth of support.
Important Dates:
Please take a moment to view the academic calendar link below so you are aware of important dates. http://www.spcollege.edu/calendar/
ATTENDANCE POLICY:
It is important that students log into their course during the first two weeks of class AND actively participate to ensure they do not get dropped from the class. If you are registered for a blended or F2F section of this course you must attend the class sessions on campus during weeks 1 & 2 to insure you do not get dropped from the course.
Merely logging into your course during the first two weeks does NOT constitute participation. ACTIVE PARTICIPATION FOR THIS COURSE WILL BE
MEASURED BY SUBMITTING YOUR WEEKLY ASSIGNMENTS BY SUNDAY
NIGHT.
I will verify that students are in attendance at least once each week during the first two weeks of class. Students classified as “No Show” for both of the first two weeks will be administratively withdrawn.
Immediately following the 60% point of the term, I will verify which students are actively participating in class. Students classified as not meeting the criteria for active class participation will be administratively withdrawn with a
“WF”. Students will be able to withdraw themselves at any time during the term. However, requests submitted after the 60% deadline will result in a “WF”.
If some event interferes with submitting your course work, notify your instructor before assignments are due. No late assignments will be accepted if you fail to notify and confirm arrangements with your instructor.
Students who register after the session has begun will be responsible for any assignments or material already covered.
Tentative Course Schedule:
Modules Assignments Content
Module
1
Library Visit/Must Do Items!
Learn more about the resources
Activities
Student Lounge,
Written assignment,
Must Do Item

available to you.
Module
2
From M.Casado Housekeeping
Management: Read Chapter 1
The Housekeeping
Department in
Lodging Operations
Discussion, Written assignment, and
Must Do Item.
Module
3
From M.Casado Housekeeping
Management: Read Chapter 2
The Executive
Housekeeper as
Department
Manager
Discussion and
Written assignment.
Module
4
Module
5
From M.Casado Housekeeping
Management: Read Chapter 3
Design of the
Housekeeping
Department
From M.Casado Housekeeping
Management: Read Chapter 4
Management of
Inventory and
Equipment
Module
6
From M.Casado Housekeeping
Management: Read Chapter 5
Characteristics of
Housekeeping
Equipment and
Supplies
Discussion and
Written assignment
Discussion, Written assignment, and quiz (Chap 1-4).
Discussion and
Written assignment.
Module
7
From M.Casado Housekeeping
Management: Read Chapter 6
Laundry Room
Management
Midterm
From M.Casado Housekeeping
Management: Study Chapters
1-6
Midterm- Review
Chapters 1-6
Module
8
Module
9
From M.Casado Housekeeping
Management: Read Chapter 7
The Cleaning
Function
From M.Casado Housekeeping
Management: Read Chapter 8
Personnel
Administration
Module
10
From M.Casado Housekeeping
Management: Read Chapter 9
Controlling
Operations
Discussion, Written assignment, and quiz.
Midterm: Multiple
Choice
Discussion and
Written assignment
Discussion and
Written assignment
Discussion and
Written assignment
Module
11
Module
12
From M.Casado Housekeeping
Management: Read Chapter
10
Safety, Security, and
Infectious Diseases in Property
Operations
From M.Casado Housekeeping
Management: Read Chapter
11
Energy and Water
Conservation in
Lodging Properties
Discussion, Written assignment, and quiz (Chap 7-10)
Discussion and
Written assignment
Module From M.Casado Housekeeping Environmental Discussion and

13 Management: Read Chapter
12
Management and
Sustainability
Written assignment
Module
14
Final
Exam
From M.Casado Housekeeping
Management: Study Chapters
7-12
Final- Review
Chapters 7-12
Gradebook Guidelines:
Discussion and
Written assignment
Final: Multiple
Choice
Your final grade will be determined by the quality of your work and your full participation in the class. The instructor will observe the following point calculations:
Assignment
Weekly Assignments
Points Percentage
140 38.89%
Discussions 65 17.81%
Quizzes 60 17.65%
Exams
Total
100
365
29.41%
100%
Letter Grade
A 90 – 100%
B
C
D
F
80 – 89%
70 - 79%
60 - 69%
0 - 59%
W
WF
AU
I
Percentage
Withdrawal – system generated
Withdrawal Failure – system generated
Audit
Incomplete
Grade Point
4.0
3.0
2.0
1.0
0.0
N/A
0
N/A
N/A

The grading of your individual work and group projects is in part a subjective process. The following areas are considered and reviewed for quality, quantity and content:
Content, Focus, Use of
Text/Research
50%
Analysis and
Critical Thinking
30%
Writing Style, Grammar, APA
Format (when assigned)
20%
Response successfully answers the assignment question(s); thoroughly uses the text and other literature.
Response exhibits strong higher-order critical thinking and analysis (e.g., evaluation).
Sentences are clear, concise, and direct; tone is appropriate. Grammatical skills are strong with almost no errors per page. Correct use of APA format when assigned.
Academic Honesty:
Cheating on Examinations and Assignments
Academic misconduct consists of cheating of any kind with respect to examinations and assignments as well as the unauthorized possession and/or use of exams, papers, and materials. Cheating includes unauthorized use of “crib” notes, “cheat sheets”, cell-phones, PDA’s, I-Pods, and collusion with other students. Additionally the use of test banks, answer keys, stolen exams and instructor’s manuals are expressly forbidden from usage by students at anytime during this course.
· Plagiarism: as defined by the Little, Brown Essential Handbook for
Writers, 4th edition, is the presentation of someone else’s ideas or words as your own. Whether deliberate or accidental, plagiarism is a serious and often punishable offense (Aaron, 2001).
· Deliberate plagiarism: is copying a sentence from a source and passing it off as your own and, summarizing someone else’s ideas without acknowledging your debt (ex. buying a term paper and handing it in as your own) (Aaron, 2001).
· Accidental plagiarism: is forgetting to place quotation marks around another author’s or writer’s words, omitting a source citation because you’re not aware of the need for it, or carelessly copying a source when you mean to paraphrase (Aaron, 2001).
Guidelines

“Give credit where credit is due. Inevitably, you will use other people’s discoveries and concepts. Building on them creatively. But do not compromise your honor by failing to acknowledge clearly where your work ends and that of someone else begins.” (USNA, 2004)
Papers will be routinely and randomly submitted to www.turnitin.com
for review. In the absence of guidance from the instructor, reference the APA Style
Manual.
Discipline for Academic Misconduct
The instructor has the authority to determine whether plagiarism or cheating has occurred. Appropriate action will be taken by the instructor and SPC depending upon the nature of the infraction. Review the information in the link provided to insure a clear understanding of the SPC policies and rules for academic honesty. http://www.spcollege.edu/webcentral/catalog/current/stu_affairs_honesty.htm
TECHNICAL SUPPORT :
If you experience technical issues with your computer or ANGEL contact the Help
Desk. I am unable to assist with technical issues.
Do not contact the help desk for questions concerning assignments or to request a drop box be opened to submit an assignment.
SPC Technical Help Desk
(727) 341-4357 (HELP) onlinehelp@spcollege.edu
An updated version of Microsoft Word and Office (98 or above) is required.
***MS Works cannot be used for submissions***
SPC Tutoring & Resources:
We offer many different types of tutoring for ALL SPCollege students at all campuses. Additionally, we have writing support and library research support services. If you feel you would benefit from additional assistance, do not hesitate to contact your SSS (Student Support Services) Office, your Academic Advisor or notify your instructor.
Remember, we are here to help you. All you have to do is ask!
Online Communications Guidelines:
Netiquette:
Interactions in an online classroom are in written form. Your comfort level with expressing ideas and feelings in writing will add to your success in an online course. The ability to write is necessary, but you also need to understand what is considered appropriate when communicating online. The word "netiquette" is short for "Internet etiquette." Rules of netiquette have grown organically with the growth of the Internet to help users act responsibly when they access or transmit information online. As a student, business person or potential entrepreneur you

should be aware of the common rules of netiquette for the Web and employ a communication style that follows these guidelines. Of course you can find a great deal of information on this topic on-line.
Rules of Thumb:
 Be considerate. Rude or threatening language, inflammatory assertions
(often referred to as "flaming"), personal attacks, and other inappropriate communication will not be tolerated.
 Never post a message that is in all capital letters -- it comes across to the reader as SHOUTING!
 Use boldface and italics sparingly, as they can denote sarcasm.
 Keep messages short and to the point.
 Always practice proper spelling, good grammar, punctuation, and composition in all course emails. It is reflection of your student and work ethic.
 Do not write in “text code” when emailing your professor.
 Keep in mind that threaded discussions are meant to be constructive exchanges.
 Remember that your emails are all saved throughout the duration of the course and archived with SPC at the conclusion of the term.
 Be respectful and treat everyone as you would want to be treated yourself.
 If you receive an upsetting email or post “cool off” before you respond.
 Spell check!
Syllabus Addendum:
Link for revised syllabus addendum: http://www.spcollege.edu/addendum/index.php
In the event that topics listed in this addendum also appear in your syllabus, please note that you should rely on the addendum information as the most current and correct information.
KEY TOPICS COVERED IN THE ADDENDUM INCLUDE BUT ARE NOT
LIMITED TO:
 COLLEGE POLICY REGARDING COURSE DROP-ADD PERIOD AND
AUDIT INFORMATION
 GRADING AND REPEAT COURSE POLICIES
 ATTENDANCE/ACTIVE PARTICIPATION/WITHDRAWAL POLICIES

 FEDERAL GUIDELINES RELATED TO FINANCIAL AID AND TOTAL
WITHDRAWAL FROM THE COLLEGE
 ACADEMIC HONESTY http://www.spcollege.edu/academichonesty/
 STUDENT EXPECTATIONS
 EMERGENCY PREPAREDNESS
 CAMPUS SAFETY AND SECURITY http://www.spcollege.edu/safety/
 SEXUAL PREDATOR
INFORMATION http://offender.fdle.state.fl.us/offender/homepage.do
 SPECIAL
ACCOMMODATIONS http://www.spcollege.edu/central/hr/accommodations_m anual.htm
 LIBRARY SERVICES