OPERATIONS MANAGEMENT, MGMT 3370
FALL, 2013
PROFESSOR: DR. PATRICIA LAPOINT
OFFICE LOCATION: COOKE 209A
OFFICE PHONE: (325) 793-3855
OFFICE HOURS:
(325) 793-3855
MW: 8:30-11; 12:00-1:00; 2:30-3:30
F: 9:00-11:00; 12:00-1:00
E-MAIL ADDRESS: lapointp@mcmurryadm.mcm.edu
WEB ADDRESS:
http://mcm.edu/~lapointp
CATALOG DESCRIPTION:
Required for students concentrating in management. The study of management as applied
to the operations function. Selected topics include: quality, capacity, facilities management,
project management, and processing systems management. The development of current
quantitative techniques will support the selected topics.
PREREQUISITES: MGMT 3310
COURSE OVERVIEW: The Operations Management course involves the development of
strategic and tactical planning and execution for the operations function of both
manufacturing and service organizations. The course will focus on capacity planning,
facilities management which includes facility location and layout design, the planning of
projects, the development of inventory management and the various inventory models
available, and scheduling of resources. The course will develop several quantitative
techniques and apply those techniques to problem solving and decision making by using the
EXCELOM software. Students will be actively engaged in problem solving and decision
making for case scenarios. In addition, students will develop a critical analysis of a special
community project related to operations.
COURSE OBJECTIVES:
Course Objectives and
Goals
Linked to
which
Linked to which
Evidence of Student Learning
Departmental Institutional
to Meet This Goal
Program
Goal(s)
Goal(s)
To develop a working
knowlege of the
Knowledge: 1, #2; #3; #4; #7;
5, 6; Skills: 1- #8; #9
Embedded questions on
examinations;
operations function
4
In-class exercises;
Plant Tours/Guest Speakers
To develop student's
Knowledge: 4,
competence in applying
6; Skills: 1, 2, #2; #4; #8; #9
quantitative techniques
4
to operational situations
EXCELOM Software output
results;
Case Studies
To develop student's
problem solving and
decision making
competencies
Knowledge:
#2; #3; #4; #5;
5-7; Skills: 2,
#7; #8; #9
4
Case Studies;
Team Project
To develop students'
abilities in
team/collaborative and
project leadership skills
Knowledge: 5, #2; #3; #4; #5;
6; Skills:4, 5 #7; #8; #9
Team Project
Program Goals
Knowledge-Students will understand:
1. Core Business Discipline
2. Economic concepts
3. Financial Statements
4. Basic Computer knowledge
5. Social processes, including decision making
6. Data collection and Interpretation
7. Interrelationships of issues in Business
8. Ethical Issues
9. Global issues in Business
Skills:
1.
2.
3.
4.
Use math skills
Use applicable computer software
Make effective written and oral presentations
Engage in critical thinking and problem solving
COURSE MATERIALS AND SUPPORT:
Required Course Materials Required: OPERATIONS MANAGEMENT:
SUSTAINABILITY AND SUPPLY CHAIN MANAGEMENT, 11TH EDITION, ISBN: 139780126119418
JAY HEIZER AND BARRY RENDER
PRENTICE-HALL PUBLISHER, 2014
EXCELOM software can be accessed at the following:
http://www.pearsonhighered.com/heizer. Click on Companion website and download the
software. If this website no longer has the software, we will use an alternative method.
Students are required to bring their laptops or tablets to each class. The EXCELOM
software must be loaded onto the students' laptops or tablets for use in the classroom no
later than September 3.
Students who plan to minor in Curriculum and Instruction should refer to the Texas
Essential Knowledge and Skills for your subject area at:
http://www.tea.state.tx.us/index2.aspx?id=6148.
COURSE POLICIES:
Attendance:Students are expected to attend class and actively participate in course
activities. Any unexcused absence that exceeds 3 - one hour classes may result in an
automatic administrative withdrawal from the course. If the attendance roll has been taken
and you are late to class, the latness will count as an absence.
Grade Determination:
3 Examinations @ 15% each
45%
Assigned Problems/Class Participation
10%
3 Cases @ 10% each
Team Project/Presentation
30%
15%
Make-up Work:
It is possible to make up work that is missed, provided there is a valid reason for missing
an assigned deadline. The only exception to this policy is for assigned problems. If a case
is turned in late, points will be subtracted from the grade. However, no case will be
accepted after 1 week from the deadline. All make-up work must be approved by the
course instructor.
+/- Grade System:
93 and higher
A
90-92
A-
88-89
B+
83-87
B
80-82
B-
75-79
C+
70-74
C
68-69
D+
63-67
D
60-62
D-
59 & Below
F
WRITTEN ASSIGNMENTS: All written assignments must be typed, doubled spaced,
grammatically correct. Assignments will be turned in during classtime. Poorly written
work is unacceptable; a part of the assignment grade includes effectively written papers.
Use the resources of Spell Check, Grammar Check, and/or a good proofreader (you can
find someone in the AEC to assist you in the proofreading) to review your papers before
submitting them to me. My policy on grading written assignments is: THE RULE OF 5--if I
find 5 errors, I stop reading the assignment and grade the assignment at the point of
stoppage. Poorly written assignments is a reflection on your personal communication
competence, and can have a serious negative consequence on your overall grade in this
course.
MAJOR PROJECTS, REQUIRED ACTIVITIES, AND ASSIGNMENTS:
1. textbook chapter readings
2. case analysis; problem solving; decision making
3. examinations
4. team project/presentation
TENTATIVE COURSE SCHEDULE
WEEK OF: Aug. 26
Introduction to course; Chapters 1 & 2; EXCEL OM, Appendix IV
WEEK OF: SEPT. 3
Chapters 5 & 7
Preparation for Sept. 6 Capacity Planning topic: Conduct research on the production of
electricity. Address the following questions:
1. What sources comprise the "fuel mix"? Identify the national average percentages of each
source.
2. What are the costs per KWH (kilowatt hour) for each source?
3. What is the capacity factor for each of the major sources of power? A capacity factor is
equivalent to rated capacity.
4. Examine the "renewables" sources such as wind, solar, biomass, and hydro power.
5. What are the benefits/negatives of wind power and solar power vs. coal, natural gas, and
nuclear?
We will develop a discussion of capacity in the production of electricity next week. Your
research will count as Class Participation.
WEEK OF: SEPT. 9
Chapter 4 & the Supplement to Chapter 7; There will be an in-class exercise to develop a
capacity planning scenario. CASE #1 ASSIGNMENT: "Capacity Planning at Arnold
Palmer Hospital", page 307 of the textbook. Before answering the questions, you may want
to view this case from the publishers website @ http://www.pearsonhighered.com/heizer
). ASSIGNMENT DUE: SEPT. 16. Keep in mind, that no cases will be accepted after the
due date.
WEEK OF: SEPT. 16
Chapter 8; In preparation for Sept. 20 class, you are to travel around the City of Abilene
and develop a list of strengths and weaknesses of site locations for 3 different facilities for 3
different types of organizational sectors. This "research" will be part of our class
discussion on Facility Locations and will count towards the Class Participation grade.
WEEK OF: SEPT 23
EXAMINATION #1 (Chapters 1, 2, 4, 5, 7, Supplement to chapter 7); exam will cover 2
day's of class this week
WEEK OF: SEPT. 30
Chapter 3; CASE #2 ASSIGNMENT: "GADGET TOY COMPANY" (CASE IS POSTED
ON MOODLE). DUE: OCT. 7.
WEEK OF: OCT. 15
Chapter 9; Module D (Waiting Line Models); also read pages 620-626 on Just-In-Time
management;
WEEK OF: OCT. 17
Chapter 9 and Module D (continued); also read pages 627-628 on JIT Layouts. If time
permits, discussion of the " Gadget Toy" case.
WEEK OF: OCT. 22
Chapter 11; also read pages 626-627 on Just-In-Time Suppliers.
WEEK OF: OCT 29
EXAMINATION #2 ( Chapters 3, 8,9, 11, Module D, and all other pages assigned with
each chapter); exam will cover 2 day's of class this week.
WEEK OF: NOV. 5
Chapter 12; also read pages 628-630 on Just-In-Time Inventory
WEEK OF: NOV. 12
Chapters 13 & 14
CASE #3: "QUANTICO COMPUTERWARE LTD" (POSTED ON MOODLE). DUE:
NOV. 26.
WEEK OF: NOV. 19
Chapter 15; also read pages 630-634 on Just-In-Time Scheduling and Kanban
WEEK OF: NOV. 26
Chapter 15 (continued) and other "loose ends"
WEEK OF: DEC. 3
TEAM PRESENTATIONS
WEEK OF: DEC. 12 (FINALS WEEK)
EXAMINATION #3 (Chapters 12, 13, 14, 15, and all other pages assigned with each
chapter)