What is Engagement?
Engagement = Productivity … Commitment … Retention
Commitment
to Team
Engagement
Commitment
to Manager
Effort
Performance
Intent to Stay
Retention
Commitment
Commitment
to Job
Commitment
to Lenovo
Adapted from Corporate Leadership Council, 2004
2 •
© 2011 Lenovo Confidential. All rights reserved.
What Lenovo Listens Measures
The Lenovo Way
Employee Value Proposition (EVP)
+
Engagement
I am proud to work for Lenovo
I am satisfied at Lenovo
I would recommend Lenovo as a great place
I would stay against comparable position elsewhere
3 •
© 2011 Lenovo Confidential. All rights reserved.
Key Dates
JULY 13
 Overall Lenovo results delivered to LEC
JULY 22
 Reports delivered to All Managers
 Manager Training: #1 – Understand the Report and
#2 – Interpret and Communicate Results
You are here
Week of JULY 25
 Yuanqing communicates Lenovo-Wide Results to All Employees
Week of AUG 1
 Business / Functional Leaders (SVPs or Tier 1/2 Leaders)
communicate organization-wide results
 Manager Training: # 3 – Plan, Communicate and Track Actions
AUG 1 - 31
 Business / Functional Leaders (SVPs or Tier 1/2 Leaders) and
their Leadership Teams identify next steps
 Managers Communicate Feedback to the Team / Organization
 Managers create Action Plans
SEPT 1
 Managers insert into Lenovo Listens highlights and Action
Plans into OHRP for further conversation with their Managers
OCTOBER
 Yuanqing Enterprise-wide Action Planning: Communicate
Results to all Employees; Engage Action Teams as Needed
4 •
© 2011 Lenovo Confidential. All rights reserved.
Manager Training
Step
1
Step
Understand the
Report*
 Understand the structure
and components of the
report
 Identify themes and
patterns:
—Overall strengths?
—Areas for
improvement?
 Partner with my
Manager and HR to
understand how my
results fit into the
context of the broader
organizational results
2
Step
Interpret and
Communicate
Results*
3
Plan,
Communicate and
Track Actions*
 Gain greater insight into
the data
 Participate in Action
Tracker Tool Training
 Share results with team:
—What’s the basic story?
(Week of 8/1: pre-recorded
session)
 (Optional: Lead a separate
Action Planning Session with
Team to prioritize areas of
focus and confirm individual
commitments)
 Begin Action Planning
 Record Plan in Action
Tracker and Track
Progress
 Communicate Actions to
Team
* NOTE: If you had fewer than 5 respondents, you will not receive a Manager Report. In this case, you will
work with your Manager to understand the broader organizational results and determine next steps for
communication and action.
5 •
© 2011 Lenovo Confidential. All rights reserved.
Understanding Report Chapters
Chapters
Purpose
Audience
1 Engagement Dashboard
Big Picture
All Managers
2 Dimension Summary
Internal Comparisons
All Managers
3 Key Driver Matrix
Survey Questions
Related to Engagement
ED Level & Above
Item Detail: Uniquely
Scaled Items
4
Item Detail: For Direct
Report Managers
Deeper Insights into
Manager’s Group
All Managers
ED Level & Above
Direct Report
Managers
5 Written Comments
Qualitative Data
All Managers
6 Action Priority Grid
Integration and Shift to
Action
All Managers
6 •
© 2011 Lenovo Confidential. All rights reserved.
Key Report Scores
Level of Engagement for your organization
Represents score for the 4 engagement questions
•
•
•
•
I am proud to work for Lenovo
I am satisfied at Lenovo
I would recommend Lenovo as a great place
I would stay against comparable position elsewhere
This represents a result – you cannot create actions on these
Results on questions managers have most impact
Represents score on 16 questions across categories:
Example:
•
My manager inspires me to do my best for Lenovo
•
I have confidence in the overall effectiveness of my manager
•
I understand how my performance is evaluated
•
My manager effectively turns goals into specific actions
This represents the things you have most control in influencing
Should be the focus of your actions
7 •
© 2011 Lenovo Confidential. All rights reserved.
Key Report Scores
For Execs ONLY:
Represents the questions around the 4P’s or the EVP
have the most impact on engagement for your org.
Focus on these areas first, as they have the biggest impact to
Increase engagement
8 •
© 2011 Lenovo Confidential. All rights reserved.
Interpreting the Data – Creating a Story
Interpretive Lenses
Receive
Report
Numbers
Reaction
Context
Basic Story,
Questions,
Possible Actions
Priorities
 Numbers: What are the survey report results?
 Reaction: How do I feel about the results?
Read report at
least twice
 Context: What has been happening in the
organization?
 Priorities: How do the results line up with what
we want to accomplish? How do they conflict?
9 •
© 2011 Lenovo Confidential. All rights reserved.
Action Planning
1. Fully online action planning
and tracking
2. Only target actions for
questions related to Lenovo
Way or EVP – NOT
Engagement
3. Create action plan targeting
3-5 areas MAXIMUM
4. Involve your employees in
action planning
5. Ability to generate ideas
from a benchmark list of
actions
10 •
© 2011 Lenovo Confidential. All rights reserved.
Linkage to OHRP
Employee Engagement will be integrated into:
− OHRP Profile
− Individual Development Plan (IDP)
Key Changes for 2011/12 OHRP include:
− For each Manager, the Lenovo Listens’ Engagement
Score and Management Index Score replaces the Q12
score
− OHRP Executive Summary “highlights and lowlights”
section will include your Employee Engagement results
− Manager Action Plans will be included in OHRP deck
and discussed during the individual reviews
11 •
© 2011 Lenovo Confidential. All rights reserved.
Manager Support
3 Manager Trainings:
 Step 1: Understand the Report
 Step 2: Interpret and Communicate Results
 Step 3: Plan, Communicate and Track Actions
ActionTracker Tool
Feedback Meeting Deck
Manager Toolkit
12 •
© 2011 Lenovo Confidential. All rights reserved.
Your Role
 Thank people for participating in the survey
 Share results and engage the team
 Focus on areas within your control
 Work with your Manager and HR Partner to
address broader issues
 Gain alignment and plan actions
You make Lenovo Listens come to life…
You are a leader and driver of
change at Lenovo
13 •
© 2011 Lenovo Confidential. All rights reserved.