BUSINESS-TO-BUSINESS EXCHANGES 1 Presented by: Anna Gochkova Amy An Gregg Diepenbrock Florian Diekmann B2B Exchanges 2 Overview Case Studies Conclusion What are Business-to-Business Exchanges? Business-to-Business is a transaction that occurs between a company and another company B2B is an electronic commerce between businesses Business-to-business exchanges are electronic marketplaces in which multiple buyers and multiple suppliers come together to exchange goods and services 3 Source: Reference 1 What are Business-to-Business Exchanges? 4 Source: Reference 2 Types of eCommerce exchanges eCommerce means doing business on the Internet There are three main types of eCommerce: Business-to-Consumer: 5 Business-to-Business Business-to-Administration Types of Business-to-Business Exchanges 6 Source: Reference 3 Types of Business-to-Business Exchanges: Vertical Exchanges Vertical B2Bs: Offer more specialized Web page content Make their money from advertising Try to reduce the cost of buying raw materials, components, and equipment Need to assemble as many buyers and sellers as possible 7 Types of Business-to-Business Exchanges: Horizontal Exchanges 8 Horizontal B2Bs: Operate at different levels across numerous different verticals Make their money by selling software and related services Attempt to provide generic services, such as credit risk management, bill payment and presentation, or secure communications They are forms of ASPs offering mediated services that all companies might need Need to have a large number of suppliers participating Business-to-Business Models The Buy-Side Model: E-Procurement Many to One The Sell-Side Model: Supply Commerce One to Many The E-Marketplace: Exchange Many to Many S S B S S 9 Source: Reference 4 B S B B S B B S B B2B Models: The Buy-Side Model 10 One Buyer-to-Many Sellers Includes workflow for the procurement approval process and is connected only to pre-approved sellers and their e-catalogs Combines multiple sellers’ catalogs and provides different views to different buyers within an organization Sellers provide special pre-negotiated (contract) prices to buyers Benefits: to lower overall cost for suppliers and to reduce transaction cost Goal: to prevent “maverick” buying B2B Models: The Sell-Side Model 11 Many Buyers-to-One Seller The buyers are not end consumers, but distributors buying from manufacturers The seller provides a “shopping” Web site with an e-catalog Buyers shop directly on the seller’s site Benefits: reduced expenses and increased accuracy in processing orders B2B Models: The E-Marketplace Model 12 Many-to-Many; Online Marketplaces; Meta Makers Hubs and Spokes Matches buyers with sellers in a virtual marketplace called an exchange Benefits: greater liquidity of suppliers, lower supplier purchase cost, and improved purchasing efficiencies B2B Prospects for 2003-2005 13 Business-to-business eCommerce will rise to $6.3 trillion in 2005 from $336 billion in 2000, reports Jupiter Research Boston Consulting Group’s projection: U.S. B2B eCommerce will grow from $1.2 trillion in 2000 to $4.8 trillion by 2004. Source: Reference 5 B2B Prospects for 2003-2005 14 According to Gartner, B2B eCommerce reached $145 billion worldwide in 1999 and is projected to surpass $7.29 trillion by 2004. According to Forrester Research $6.8 trillion will be spent on global eCommerce by 2004. Source: Reference 6, 7 B2B Prospects for 2003-2005 15 B2B Prospects for 2003-2005 16 Benefits of Business-to-Business Exchanges 17 Reduced purchasing cost: searching for products online requires much less time and electronically processing an order streamlines the ordering procedure Increased market efficiency: using the Internet, companies can easily get price quotes from numerous suppliers Greater market intelligence: B2B hosts give producers a better insight into the demand levels in any given market Decreased inventory levels Also, B2B exchanges remove costly inefficiencies and deliver bottom-line savings to all participants Benefits of Business-to-Business Exchanges Business-to-Business Exchanges help companies to improve their overall performance of the manufacturing and procurement processes, returning 15-27% back to the business in reduced costs: 5-10% in costs of materials 80% of current purchase order costs 25-50$ on inventory costs Up to 70% reduction in order fulfillment time 25% reduction in purchasing department staffing 18 Source: Reference 8 Gains and Risks of B2B Exchange Participation As a buyer, you gain: 19 One-stop shopping Comparison shopping Volume discounts 24/7 ordering Access to new suppliers Gains and Risks of B2B Exchange Participation As a buyer, you risk: Replacing trusted vendors with unreliable new sources Loss in customer service quality 20 Gains and Risks of B2B Exchange Participation As a supplier, you gain: An online channel A way to reach new customers As a supplier, you risk: Loss of direct customer relationships Competition for value-added services Imposition of transaction fees Loss of customers 21 How Do B2B Make Profit 22 Licensing their software to participants and integrating it with the participants’ back-end systems (for example, inventory and accounting programs) Charging a per-transaction fee (usually only to sellers), typically ranging from 1% to 10% of the purchase price Hosting targeted advertising on the exchange Selling data about the purchase patterns of participants on the exchange Charging subscription fees to buyers and sellers who use the exchange Source: Reference 9 Why Have So Many B2Bs Failed? 23 In 2001, there were approximately 1,500 B2B exchanges. As of July 2002, there were fewer than 700 left. If the trend continues, fewer than 200 will survive by mid-2003. More than 80% of B2B exchange players have exited via failure or acquisition Source: Reference 10 Why Have So Many B2Bs Failed? “Our study of 8 industries found only 43% of independent B2B exchanges survived between April 2000 and July 2002”, says Pembroke Consulting president Adam Fein, who conducted the study with Professor George Day of the Wharton School of the University of Pennsylvania. 24 Source: Reference 10 The study examined exchanges in the electronics, food service, healthcare, paper, construction, automotive, industrial and grocery industries. The grocery industry had the lowest survival rate, with just 41% of independent exchanges surviving Why Have So Many B2Bs Failed? 25 Companies were not able to attract paying suppliers and customers Companies did not have the required minimum of liquidity Suppliers resisted joining the exchanges because they feared direct comparison with competitors would erode their margins And buyers as well as sellers were loath to pay transaction fees for what they felt was a simple matchmaking function Building a Successful B2B eCommerce 26 Building a Successful B2B eCommerce Five factors which influence the success in B2B exchanges: Early liquidity: the more buyers trade on a marketplace, the more suppliers will be attracted to join them 27 The right owners: marketplaces established by companies that can readily generate liquidity are likely to thrive The right governance: good governance is needed to ensure that buyers agree on the terms of their involvement Openness: marketplace must operate under open standards A full range of services: fulfillment logistics, management of customer relations, and tracking the performance of suppliers Case Study Covisint 28 Case Study: Covisint How long does it take to get a customconfigured car built and delivered to it’s customer? How many days are spent on assembly? 29 Case Study: Covisint It takes an average of 53 days to get a car built and delivered to its customer, while only one or two of those days are actually spent on assembly. A full of 36 days go on creating a schedule for production, processing orders for material and purchasing for supplies. Source: Challenges of an Industry led global electronic marketplace 30 Case Study: Covisint Source: http://europe.autonews.com/files/supplierstoclk.pdf 31 Case Study: Covisint A Car Is Not A Computer PC 50 components 8-10 key parts 47 key suppliers 100 design variations Car 4000 components 100 key parts 300 key suppliers > 1,000,000 variations Source: The internet Motor Vehicle Program MacDuffie, Susan Helper, Mari Sako 32 Case Study: Covisint Characteristics of Auto Industry Few industries are as tied to the supply chain as the automotive sector. Disruption in parts shipments can create shortages that hamper production and increase costs Auto manufactures constantly strive to obtain best-possible pricing to stay competitive and hold the line on costs 33 Case Study: Covisint Problems In Auto Industry Inefficiencies in Supply Chain Processing time for Procurement Cycle time to design a car Problems? Business opportunity 34 Case Study: Covisint Covisint Founded officially in Dec. 2000 as a multi-member joint venture Founders: Ford, GM, Daimler-Chrysler ( Big Three) Nissan and Renault Technology partner (members also) Commerce One Oracle 35 Case Study: Covisint Co – Communicate, Collaborate, Connect Vis – Visibility, vision Int – Integrated, International Buy-side exchange Intends to offer IPO (Initial Public Offering) Vertical trading exchange 36 Case Study: Covisint Estimate of how automakers might distribute the costs of producing a typical $25,000 vehicle. Covisint is expected to cut the total cost per car by at least 10%. * Includes dealer profit, whitecollar wages, purchase of nonautomotive parts and services such as printer paper and janitorial services, all national, state and local taxes and operating profit. Source: http://news.com.com/2009-1017-248162.html?legacy=cnet 37 Case Study: Covisint Promises of Covisint Improve auto industry’s procurement process Improve auto industry’s supply chain processes Improve the product development process of the auto industry 38 Case Study: Covisint If Covisint lives up to its promise, consumers will eventually be able to custom-configure a car – from engine size to upholstery color – and drive it home a week after placing their order a week later custom-configured car 39 Case Study: Covisint Major products of exchange Covisint Procurement Solution Provides increased efficiency and cost saving throughout the procurement process Covisint Virtual Workspace Provides an information management and communication site for multi-enterprise product development teams. Covisint Catalog Provides for catalog-based procurement of goods and services in an online shopping environment Source: https://processcertify.ey.com/Covisint/Covisint_System_Description.htm 40 Case Study: Covisint Covisint Auctions Covisint Quote Manager Provides marketplace for sellers and buyers to originate online auction events for products or services Seller Auctions Buyer Auctions Provides a collaborative environment to enhance the communication among teams, resulting in higher quality and lower cost products and services Covisint SupplyConnect Communication hub that enables trading partners with such varied format as EDI, XML, flat files and spreadsheets to send and receive documents. Source: https://processcertify.ey.com/Covisint/Covisint_System_Description.htm 41 Case Study: Covisint Promised value to supplier A new marketing and distribution channel Provide better customer service through online interaction Decrease transaction costs Operational costs associated with sales and process costs of order management can be reduced as well Eliminating the cost of on-going software upgrades and maintenance. 42 Case Study: Covisint Promised value to buyer: Benefit by reducing waste and making operation more efficient Benefit from eliminating the cost of on-going software upgrades and maintenance Reduce procurement process and inventory costs 43 Case Study: Covisint Revenue Model Membership fees Transaction fees Fees for auctions and catalogs 44 Case Study: Covisint In 2001 1,400+ online bidding events Transactions worth $51 billion Catalog offering conducted more than 95,000 transactions Over 5,000 companies registered with the exchange Customer Successes: Covisint , Jeffrey Peter, Director of Quality Assurance, Covisint 45 Case Study: Covisint Challenges Automakers beginning to construct their own exchange system Distrust between the automakers and the suppliers 46 Case Study: Covisint Conclusion Hits Advanced Quality Planning Collaboration Manager & Virtual Workspace Misses Portal Procurement Supply Chain Collaboration Source: http://www.cio.com/archive/120102/ecomm_sidebar_1.html 47 Case Study 48 Helping Companies Manage and Synchronize Inter-Company Processes, Systems and People across the Value Chain. http://www.e2open.com 49 History 50 July 2000: Founded by 10 high powered electronic companies (IBM, Hitachi, Nortel, etc.) and privately backed by investors (Morgan Stanley, Crosspoint) E-marketplace combining communications, computer and consumer electronics industries which account for over $1 Trillion in spending Aspired to be nothing less that “one of the largest enterprises of the 21st century” Karpinski,Richard, “E2open makes grand entrance”, B to B Chiacago, September 11, 2000 History Allowed all customers (both suppliers and buyers) to interact together without having to establish connections one at a time Not buyer-centric: the idea was to get everyone involved so no companies would be left behind Participants account for $700 billion in goods and services bought and sold in the worldwide electronics industry’s supply chain Karpinski,Richard, “E2open makes grand entrance”, B to B Chiacago, September 11, 2000 http://www.ebizchronicle.com/spl_reports/wharton/09_exchange_is_born.htm 51 History 52 2002: Changed from an on-line auction site to a software integration company Companies were not able to interact with each other as well as they needed, e2open hoped to bridge the gap between users Baljko Shah, Jennifer, “E2open to shift to software integration—Following in footsteps of others moving beyond auction site model” EBN, July 22, 2002 Today 53 Solutions specifically designed, built and operated to fully address the need to manage inter-company processes across multiple tiers of an extended supply chain 1,500 companies worldwide use the software Largest customers include Hitachi, IBM, LG, Seagate and Solectron http://www.e2open.com Traditional B2B 54 Too costly and too complex for most companies to implement Required set-up and management of many point to point exchange protocols Require months of integration testing with each partner Lack capabilities to simplify on-going maintenance, increasing the total cost of operating the B2B solution http://www.e2open.com B2B Integration Solution 55 Fully-managed set of integration capabilities Includes all of the necessary software, hardware, hosting operations, services and support for intercompany process integration Simplifies the installation, management and ongoing operation of a B2B solution Reduces the total cost of ownership and makes B2B integration possible for all companies regardless of size and IT capability http://www.e2open.com Solution Components 56 Process Managers: highly flexible, customizable inter-company workflows to support key direct materials processes in supply chain management, channel management and product lifecycle management across multiple customer sites and trading partners Collaboration Manager: helps teams of users across multiple companies track, monitor escalate and resolve exceptions that occur as part of intercompany processes PR Newswire, Inc. July 16, 2003 Solution Components 57 Information Manager: stores and normalizes data flowing through the e2open solution. Provides decision support and reporting capabilities for business users to track and monitor key performance indicators Integration Platform: delivers any-to-any and many-to-many translation and transformation and flexible process integration PR Newswire, Inc July 16,2003 Licensing & Pricing 58 Offers a licensing model aligned with customer cash flow requirements that include two components: a one-time activation license and a one-year term production license. Allows unlimited transaction volume and size Prices vary depending on the number of areas supported (i.e. inventory, order, forecast), the number of process models implemented and the number and type of technologies used for trading partner development Web browser interface ($660), B2B Integration ($2,50012,000), Integration Platform ($17,000 and up), Supply Chain Process Manager ($283,000 and up) PR Newswire, Inc July 16, 2003 Business, IT Value E2open's solutions deliver demonstrated, best-in-class business and IT value. Business process changes supported by E2open software have demonstrated the following results: 20% reduction in inventory stock (100% increase in inventory turns) 50% decrease in replenishment cycles Reduced inventory by 2 days of stock across categories 80% increase in supplier response rates to orders and order changes 59 http://www.e2open.com Solution Benefits 60 Reduced Operational and Maintenance Costs: low lifecycle costs, reduces hardware and software maintenance Reduced Testing and Activation Costs: self-service connectivity and testing via Test Manager Reduced Mapping and B2B process development costs: no impact from partners incremental format and data changes Reduced Implementation Cost and Time: end-to-end solution saves installation and configuration labor costs Provides up to a 75% lower total cost of ownership http://www.e2open.com IBM 61 Challenge: customers demanded flexibility and speed when integrating their e-procurement systems. Process has become increasingly complex and cost prohibitive due to diverse platforms and transaction formats. Solution: e2open will accelerate B2B expansion, support a broader range of customer requirements and speed response times for its global customers. Results: IBM expects to save an estimated 50% of the current cost required to deploy and operate its own B2B function. http://www.e2open.com Excelight 62 Challenge: Integrate with the supply chain hub of one of its largest customers using industry standards in an affordable, flexible manner. Solution: e2open provides a RosettaNet gateway for Excelight to integrate with customers supply chain hub. Transforms the ERP information into the RosettaNet formats. Results: B2B Integration Solution enabled Excelight to integrate with a key customer at a 75% lower total cost of ownership than comparable solutions. http://www.e2open.com Best Practices 63 Is a critical differentiator: customers use a completely managed, basic design to help utilize their strengths and weaknesses without having to change their entire platforms. Buyers and Suppliers mutually benefit from e2open software by helping to eliminate costs and increase sales. Business-to-Business (B2B) E-Commerce in Agriculture 64 Benefits from E-Commerce in Agriculture Creation of economies of scale through online markets Promotion of information flow, market transparency, price discovery (Poole, 2001) Facilitation of industry coordination (Nicolaisen, 2001) Reduction or elimination of transaction costs, Development of improved risk management products (Porter, 2001) Supporting of tracking in the supply chain: e.g. identity preservation (IP) Reference: Poole, B., 2001, How will Agricultural E-Markets Evolve?, Paper presented at the USDA Outlook Forum, Washington, D.C. Porter, B., 2001, Strategy and the Internet, Harvard Business Review, 79 (2): 63-78 65 Percentage of E-Commerce Transactions via Dynamic Pricing1 60 Percent 50 40 30 Total Food & Ag 20 10 0 2000 2001 2002 2003 2004 1Auctions, Bids and Exchanges Reference: Forrester, 2000, cited in www.vTraction.com 66 E-Commerce in Agriculture We find that computers scare most producers, except the younger ones. They don’t want to use computers to do business. They want to have a one-to-one relationship, which is a big thing. They want to put a name and a face together. Greg Lore, CEO, AgriPlace.com, Inc. Reference: King, J., 2000, How to Do B2B, Computerworld, 02/28 67 E-Commerce in Agriculture If you buy on the internet, where are you going to be on your local dealer’s priority list when you need services? You’ll be way down the list. And in agriculture, doing the right thing at the right time make you way more money than saving 5% or 10% on a purchase, vs. the guy down the road. Roger Faivre, Farmer, De Kalb, IL Reference: Peterson, T., 2000, E-Revolution on the Farm, Businessweek Online, 04/11/2000 68 High-Touch Nature of Transactions Agriculture is fundamentaly driven by personal relationships (Moss, 2001), e.g.: Agricultural land leases sealed by handshake (Allen and Lueck, 1992) Personal relationships have impact on land prices (Perry and Robinson, 1999) Farm operator evaluation by farm managers relies more on trust and recommendation than production factors (Barry et al., 1998) Physical connectedness is a valued component of agricultural transactions Reference: Moss, L.A., 2001, Wo Wins and Loses and How Will E-Markets Affect Rural America?, Paper Presented at the USDA Outlook Forum, Washington, D.C. Allan, D.W. and D. Lueck, 1992, The “Black Forty” on a Handshake: Specific, Reputation and the Structure of Farmland Contracts, Journal of Law, Economics and Organization, 8 (2): 366-376. Perry, G. and L. Robinson, 1999, Personal Relationships: Do They Influence the Sale Price of Lands?, Paper presented at the Western Agricultural Economics Association Annual Meeting, Fargo, ND. Barry, P. J., Sotomayor, N. and L.A. Moss, 1998, Professional Farms Manager’s Views on Leasing Contracts and Land Control: An Illinois Perspective, Journal of the American Society of Farm Managers and Rural Appraisers, 1998-99: 15-19. 69 High-Touch Transactions creates barrier to ECommerce Adoption Majority of agribusiness firms perceive that personal relationships are difficult to develop over the Internet (Boehlje, 2000) Internet strategies are less likely to be developed, if perceived that farmers don‘t trust making Internet purchases (Henderson et al., 2000) However, farmers use of the Internet varies with age and education level (Gloy and Akridge, 2000) Reference: Boehlje, M., Dooley, F, Akridge, J. and J. Henderson, 2000, E-Commerce and Evolving Distribution Channels in the Food and Agribusiness Industries, Paper presented at the International Agribusiness Management Association World Food and Agribusiness Forum, Chicago. Henderson, J., Dooley, F. and J. Akridge, 2000, Adoption of E-Commerce Strategies for Agribusiness Firms, American Agricultural Economics Association Annual Meeting, Tampa, FL. Gloy, B. and J. Akridge, 2000, Drivers of Internet Adoption on Large US Farms and Implications for Agribusiness, Paper presented at the International Agribusiness Management Association World Food and Agribusiness Forum, Chicago. 70 Only Half of U.S. Farms Have Internet Access (2003) Computer Access 1997 1999 2001 2003 Use for Farm Business Internet Access 0 20 40 60 80 100 Percent Reference: NASS. 2003, Farm Computer and Usage and Ownership 71 Internet Access by Economic Class1 and Type of Farm $1,000-9,999 $10,000-99,999 1997 1999 2001 2003 $100,000-249,999 $250,000 & Over Crop Farms Livestock Farms 0 20 40 60 80 100 Percent 1Economic Class refers to sales and government payments recieved during the previous year Reference: NASS, 2003, Farm Computer and Usage and Ownership 72 Concentration in US Agribusiness Consolidation Meat Packing Crop Germplasm Crop Input Distribution, Grain Handling Crop Protection, Food Service Seed Production and Sale, Food Wholesaling Food Retail Crop Input Retailing, Grain Country Elevators Livestock and Poultry Production Fragmentation Crop Production Reference: Leroux, N., Wortman Jr., M.S. and E. Mathias, 2001, Dominant Factors Impacting the Development of Business-to-Business (B2B) E-Commerce in Agriculture, Paper for the 2001International Food and Agribusiness Management Associations’s World Food and Agribusiness Symposium, Sydney, Australia 73 Expected Savings from E-Business Segment Savings Coal 2% Food 3-5% Health care 5% Segment Steel Savings 11% Media and advertising 10-15% Computers 11-20% Communication 5-15% Biological science 12-19% Oil and gas 5-15% Transport 15-20% 15-25% Chemical industry 10% Foristy Paper 10% Machines (steel) Airlines 11% Electronic components Reference: Goldman Sachs and Morgan (1999) 22% 29-39% 74 B2B-Model in Agriculture FACTORS STRATEGIC OPTIONS Consolidation of Industry Industry Structure Third Party Marketplaces Strategic Alliances Niche Players Virtual Supply Channels Market & Product Expertise Product Complexity Market Knowledge POTENTIAL SCENARIOS Scenario 1 Scenario 1 Product Expertise Risk Profile High-Touch Transaction Scenario 1 Organizational Development Learning & Training Human Touch Knowledge Acquisition Reference: Leroux, N., Wortman Jr., M.S. and E. Mathias, 2001, Dominant Factors Impacting the Development of Business-to-Business (B2B) E-Commerce in Agriculture, Paper for the 2001 International Food and Agribusiness Management Associations’s World Food and Agribusiness Symposium, Sydney, Australia 75 What is ? „Farms.com e-commerce hub has been designed to help producers and ranchers solve problems and improve their business“ (Farms.com) Provides wide range of innovative knowledge products and services: independent decision support information, software tools, and marketing services to help producers make sound decisions and improve profitability Ownership: vTraction (Rabobank) and Sparks Companies Employees: 60 Reference: www.farms.com 76 Products and Services www.farms.com Information Portal Website AgCareers.com: Human Ressource services (www.agcareer.com) eHARVEST consulting service PigChamp, Inc. Knowledge Software (www.pigchamp.com) M&F Trading Marketing Service Farms Technology Inc. (www.farmstech.com) Reference: www.farms.com 77 Personalization Confirmation Market information Community Commerce News Carreers Newsletter 78 BidAsk Marketplace Reference: www.farmstech.com 79 80 81 Facts and Figures 3-times „Best of the Web“ by Forbes Magazine for b2b websites 1.2 million hits per month from 110,000 different users Career section: 2,000+ visitors/day; 200 posted jobs/month Reaches 75% of North American pork producers 20,000+ feeder pigs traded/week; value: $42 million /year 2002: $20 million sales in cattle completed 2003: $16 million sales in cattle in 11 actions until August Reference: www.farms.com/pr. www.forbes.com/bow/b2b/review.jhtml?id=4898 82 Best Practices Building strategic alliances and partnerships allows to offer complimentary, coordinated and cooperative service delivery (eHarvest, PigChamp, VeriPrime, Doane, AgVision TV etc.) Third party marketplace model allows to offer independent, unbiased content for livestock and crop producer Reference: www.farms.com Johnston, D. and W. Truelove, 2000, Case Study: Farms.com – Agribiz.net, Canada, Agribusiness Association of Australia, Australian Agri-Food Congress, Melbourne 83 Best Practices Drawing upon broad knowledge base: agriculture, web technology, rural telecommunications, innovative ideas Adoption of an integrated approach: phased and transitional implementation Reference: www.farms.com. Johnston, D. and W. Truelove, 2000, Case Study: Farms.com – Agribiz.net, Canada, Agribusiness Association of Australia, Australian Agri-Food Congress, Melbourne 84 Best Practices Selection of appropriate technologies (i.g. BidAsk marketplace) Exploitation of competitive advantage: Internet service provider, web enabler, demand aggregator, data owner (transition from transaction model to information model) Reference: www.farms.com. Johnston, D. and W. Truelove, 2000, Case Study: Farms.com – Agribiz.net, Canada, Agribusiness Association of Australia, Australian Agri-Food Congress, Melbourne 85 Conclusion Success of Farms.com is linked to timely merging of two companies with complementary services. Strategic Combination of content, community and commerce allows Farms.com to be a one-stop-shop and global marketplace for producers. 86 Business to Business Exchanges CONCLUSION 87 Conclusion: B2B Exchanges: Will They Survive? What is the future of Business-to-Business Exchanges? “In the next five years we wouldn’t be using the term ebusiness because all business will be e-business”, Jack Welch “I believe that every manufacturer and wholesaler will have a B2B eCommerce Web site. If they don’t, I just think it’s a matter of time before they’ll be out of business”, Dan Watson, President of eOne Group 88 Conclusion: Best Practices How can suppliers construct B2B sales strategies • • 89 To Offer Value-Added Services by providing analysis of price risk and of forecasted and historically supply trends To Help Buyers Manage Costs by better managing joint operating costs in areas as order fulfillment and product design Conclusion: Success in B2B eCommerce 90 Information Management: make careful investments in products and services, that can help you track and coordinate the e-business environment Focus on Communications Automate everything in sight Conclusion COVISINT e2Open Farms.com INDUSTRY Auto Electronics Agriculture Public or Private Private Private Private Type of B2B Vertical Vertical Vertical Successful Successful Successful or Successful not 91 Conclusion The future of B2B eCommerce lies not in exchanges but in software and solutions that bring real efficiencies to specific business processes. 92 QUESTIONS? 93 References 1. www.gcis.ca/b-to-b.html viewed on 10/20/03 2. www.stratvantage.com/news/041601.htm viewed on 10/31/03 3. www.ncc.co.uk/ncc/myitadviser viewed on 11/1/03 4. www.databul.com.tr/eBusiness/simplyB2BModels.asp viewed on 10/23/03 5. www.ecomlink.org viewed on 10/20/03 References 6. 7. 8. “eB2B: Analysis of business-to-business ecommerce and how research can adapt to meet future challenges” by Darren Noyce, International Journal of Market Research, First Quarter 2002, Vol.44, Iss.1, p.71 “B2B Exchanges: Hoe to Move Forward From Here” by Ken Kemjale, Arnie Phatak, World Trade. Troy: June 2003. Vol.16, Iss.6, p.26 www.domainsehub.com/indexold.html viewed on 10/22/03 References 9. 10. www.workz.com viewed on 10/22/03 “The Shakeout in B2B exchanges” by Barbara Jorgansen, Electronic Business, Jan 2003, Vol.29, Iss.1, p.30