Neptune Service Tech Guide
CONSUMER TROUBLE
COMPLAINT SHOOTING
Customer Complaint
Entering Service Mode
Codes on Display
Service Mode Tests
LAST
PREV
MAIN
Component Troubleshooting
Wash Performance
Schematics
5500 &55FL
Diagnostic Codes
Help Codes
6500
7500
Crosley HE
1
NEXT
Component Trouble shooting
CONSUMER TROUBLE
COMPLAINT SHOOTING
LAST
Electrical Connections
Component Locator
Water Valve
Membrane Pad
Door Lock
Pump
Unbalance Circuit
Motor & Controller
Electronic Control
PREV
MAIN
NEXT
Customer Complaints
CONSUMER TROUBLE
COMPLAINT SHOOTING
Not Draining
Leaking
Water Temperature
Not Tumbling
Suds
LAST
PREV
MAIN
Not Filling
Wet Clothes
Noisy
Display Lights Up
Not Locking
Not Dispensing
Not Unlocking
Not Spinning
Does not start
Stops Mid Cycle
Run Time Too Long
Time Jumps
Continues to Fill
Wrinkled Boot
4
NEXT
CONSUMER TROUBLE
COMPLAINT SHOOTING
Wash Performance
Lint on Clothes
Tearing / Ripping
Suds on Clothes
Tangling
LAST
PREV
MAIN
5
NEXT
Entering Service Mode
CONSUMER TROUBLE
COMPLAINT SHOOTING
LAST
PREV
MAIN
NEXT
BEFORE proceeding, remove articles in tub.
Service Mode allows you to enter the diagnostics of the machine control to verify the system operation of the unit
and check component function.
FOR MAH5500,55Fl,6500 Models
Simultaneously press “DELICATES & HEAVY SOIL”, hold until an audible triple beep
Displays “00”. You are now ready to proceed with System Checks and component
diagnosis.
6
Continue…
Entering Service Mode
CONSUMER TROUBLE
COMPLAINT SHOOTING
LAST
PREV
MAIN
NEXT
BEFORE proceeding, remove articles in tub.
Service Mode allows you to enter the diagnostics of the machine control to verify the system operation of the unit
and check component function.
FOR 7500 Models
Simultaneously press “DELICATES & HEAVY SOIL”, hold until the following screen
appears
7
Continue…
Entering Service Mode
CONSUMER TROUBLE
COMPLAINT SHOOTING
LAST
PREV
MAIN
BEFORE proceeding, remove articles in tub.
Service Mode allows you to enter the diagnostics of the machine control to verify the system operation of the unit
and check component function.
FOR CROSLEY MODELS (CAH4205) MODELS
Simultaneously press “ *HIDDEN & HEAVY SOIL” keys, hold until Display reads “00”.
The * hidden key is located under the surface of the last character (y) in the brand
name.
* Hidden Key
8
NEXT
Service Mode Tests
CONSUMER TROUBLE
COMPLAINT SHOOTING
LAST
PREV
MAIN
Control Board Output Tests
Control Board Input Tests
Quick Spin Test
Quick Service Cycle
Fast Time Down Test
No Fill Test
9
NEXT
Component Trouble shooting
Electrical Connections
CONSUMER TROUBLE
COMPLAINT SHOOTING
LAST
PREV
MAIN
Electrical Connections can be a major source of No Apparent defects and (NAD) and Operation Normal
service calls. Poor electrical connections can cause intermittent problems leading to misdiagnosis and repeat
service calls. It is always a good idea to rule this out prior to diagnosing any major problems.
•
•
•
•
Always ensure electrical connectors are fully inserted and latched at both ends of a circuit.
Remove the connector and check to ensure the wires are properly crimped and seated in the terminal.
Any loose wires in the crimp could cause intermittent problems.
Reconnect the connector at both ends and make sure it is fully latched. Replace harness if loose wires
exist.
Look at terminals (both male and female) for evidence of burn marks. If burn marks are present, there is
a good possibility a loose connection exists.
10
NEXT
Component Trouble shooting
CONSUMER TROUBLE
COMPLAINT SHOOTING
Water Valve
Service Mode: “DELICATES & HEAVY SOIL”, Displays “00”( *Hidden & Heavy soil for Crosley)
LAST
PREV
Press “RINSE”, Displays “ot” (Oh Tee, output test mode)
Press “COTTON STURDY”, hot water should be dispensing (“Normal” for Crosley)
Press “WRINKLE FREE”, cold water should be dispensing
Press “DELICATES”, water should be dispensing into bleach cup (*Hidden Key for Crosley)
(Note: cold or hot water valve must be toggled on for bleach water to dispense)
Press, “HAND WASH”, water should be dispensing into softener cup
for softener water to dispense)
(Note: cold or hot water valve must be toggled on
Press, “COTTON STURDY, WRINKLE FREE, DELICATES, HAND WASH” to toggle off all the valves
Press, “PRESOAK”, pump will turn on to drain the tub, press again to toggle off once water is removed.
Press, “OFF” twice to exit the output test mode.
 If valve does not work
Check electrical connections on valve and board outputs to valve.
Check pressure switch using board Input Test. If sensing a high level, valve will not turn on.
Check to see if there is water in the tub. Drain water performing the pump output test.
Check door lock sense circuit.
MAIN
NEXT
Component Trouble shooting
Membrane Pad
CONSUMER TROUBLE
COMPLAINT SHOOTING
LAST
PREV
Service Mode: “DELICATES & HEAVY SOIL”, Displays “00”
Press “WRINKLE FREE”, Displays “OU.”
Press each button once, sequencing from left to right. All the embedded LED’s should light up except
wrinkle free. The “U” will alternate as buttons are pressed.
After all buttons have been pressed, the Estimated time display will display, “PA” if there are no issues with
the membrane switch pad.
Note: If there is at any time 5 seconds of inactivity, the test will exit.
If other diagnosis needed, remain in Service Mode and press back button at top of slide to proceed with
further diagnostics or….
Press, “OFF” twice to exit the input test mode.
Note: This test is for MAH5500, MAH6500. The MAH55FL does not have a signal button and will not pass
the membrane switch pad check.
MAIN
NEXT
Component Trouble shooting
CONSUMER TROUBLE
COMPLAINT SHOOTING
Door Lock
Service Mode: “DELICATES & HEAVY SOIL”, Displays “00” ( *Hidden & Heavy soil for Crosley)
Press “RINSE”, Displays “ot” (Oh Tee, output test mode)
Press “MAX EXTRACT”, control sends an lock pulse every second for 10 seconds.
Press “MAX EXTRACT” again, control stops sending a lock pulse
LAST
PREV
Press “Extra Rinse”, control sends an unlock pulse every second for 10 seconds
Press “Extra Rinse” again, control stops sending an unlock pulse
If fails to lock, open unit and check for loose electrical connections at the door lock and machine control.
Check for proper outputs from the machine control board
If other diagnosis needed, remain in Service Mode and press back button at top of slide to proceed with further
diagnostics or….
Press, “OFF” twice to exit the output test mode.
MAIN
NEXT
Component Trouble shooting
Pump
CONSUMER TROUBLE
COMPLAINT SHOOTING
LAST
Service Mode: “DELICATES & HEAVY SOIL”, Displays “00” (*Hidden & Heavy soil for Crosley)
Press “RINSE”, Displays “ot” (Oh Tee, output test mode)
Press, “PRESOAK”, pump will turn on to drain the tub, press again to toggle off once water is removed.
If other diagnosis needed, remain in Service Mode and press back button at top of slide to proceed with
further diagnostics or….
Press, “OFF” twice to exit the output test mode.
PREV
MAIN
NEXT
Component Trouble shooting
Unbalance Circuit
CONSUMER TROUBLE
COMPLAINT SHOOTING
LAST
PREV
Service Mode: “DELICATES & HEAVY SOIL”, Displays “00” (*Hidden & Heavy soil for Crosley)
Press “TEMP DOWN”, Displays xxxxx
Press “DOWN ARROW” (below the cold/cold temperature) Displays “u0” (You Oh) for balanced or “uI” (You Eye) for
unbalanced. If displays “uI” a Service Call is required.
If other diagnosis needed, remain in Service Mode and press back button at top of slide to proceed with
further diagnostics or….
Press, “OFF” twice to exit the input test mode.
MAIN
NEXT
Component Trouble shooting
Motor / Controller
The removal of the front panel is required.
1.
2.
3.
4.
5.
Unplug the wash machine
Remove front panel and pull the JP4 connector from the motor control
board.
Reconnect the washer power cord to supply voltage. Make sure the
door is closed.
Access Service Mode and Output test.
Lock the door by pressing “max extract”.
6.
Press “Stain Cycle” to start the test. 120VAC is sent to the motor
controller and the spinner should rotate at 50 RPM until the test is
stopped.
7.
For Crosley, Select “SPIN” and press “Start/Pause”; ignore steps 4, 5, 6
If motor does not Run
If motor does Run
CONSUMER TROUBLE
COMPLAINT SHOOTING
LAST
PREV
MAIN
NEXT
Component Trouble shooting
CONSUMER TROUBLE
COMPLAINT SHOOTING
Motor / Controller
Motor Does Not Run, turning the spinner
1. Check the voltage input at the motor control harness.
If there is power to the motor controller
•
Check all wire connections
•
Check resistance across phase windings of the motor at the
motor harness cable shown in diagram below.
If phase windings are in specification, replace the motor controller
If there is no power to the motor controller
1.
2.
Check loose electrical connections at machine control board
or broken wires in harness.
Check door actuator switch and related wiring.
Motor Phase windings
LAST
PREV
MAIN
NEXT
Component Trouble shooting
Motor / Controller
CONSUMER TROUBLE
COMPLAINT SHOOTING
LAST
PREV
MAIN
Motor Does Run, but either does not turn spinner at 50rpm or runs intermittently during regular wash cycle
1.
Disconnect JP4 connector from Machine control and motor control and check resistance of Signal
Common , Tach and Torque wires of the JP4 at the motor control and machine control. See Machine
Schematic for wiring details. Replace harness if no continuity.
2.
Check Diagnostic Codes. Look for 06,16,24,25 codes and respond according to recommendations on the
specific diagnostic codes.
Still not operating properly, it is necessary to check signal at the following places during the quick service
cycle test,:
•
Output of Signal Common at Machine Control, then compare to Input at Signal Common on Motor
Control. Replace the component that does not have the signal.
3.
•
•
•
Output of Torque PWM at Machine Control, then compare to Input at Torque PWM on Motor
Control. Replace the component that does not have the signal.
Input of Tach on Machine Board to Output of Motor Control at Tach on Motor Control.
It is possible to check the signal with a Voltmeter that can measure frequency or peak voltage fast
enough, although a Oscilloscope is better. After doing the above tests replace the component has
does not receive the signal.
18
NEXT
Component Trouble shooting
CONSUMER TROUBLE
COMPLAINT SHOOTING
Machine Control Board INPUT / OUTPUT for MAH5500
Refer to actual guide found in machine console for most accurate table/wiring diagram
LAST
PREV
MAIN
NEXT
Component Trouble shooting
CONSUMER TROUBLE
COMPLAINT SHOOTING
LAST
PREV
MAIN
Machine Control Board INPUT / OUTPUT for MAH6500
Refer to actual guide found in machine console for most accurate table/wiring diagram
20
NEXT
Component Trouble shooting
CONSUMER TROUBLE
COMPLAINT SHOOTING
LAST
PREV
MAIN
Machine Control Board INPUT / OUTPUT for Crosley
Refer to actual guide found in machine console for most accurate table/wiring diagram
21
NEXT
Component Trouble shooting
CONSUMER TROUBLE
COMPLAINT SHOOTING
LAST
PREV
MAIN
NEXT
Machine Control Board INPUT / OUTPUT for MAH7500
Refer to actual guide found in machine console for most accurate table/wiring diagram
22
Continue…
Component Trouble shooting
CONSUMER TROUBLE
COMPLAINT SHOOTING
LAST
PREV
MAIN
NEXT
Machine Control Board INPUT / OUTPUT for MAH7500
Refer to actual guide found in machine console for most accurate table/wiring diagram
23
Continue…
Component Trouble shooting
Electronic Control
CONSUMER TROUBLE
COMPLAINT SHOOTING
LAST
PREV
MAIN
There are a lot of problems that can be potentially traced to the electronic control board. However, correct
diagnosis of the control board involves making sure of the following:
1.
2.
Check to ensure electrical connectors to Control Board are properly seated
Perform Board Output Test
3.
4.
Perform Board Input Test
Check Voltages on all pins as shown in Machine Control Board INPUT/OUTPUT chart. If no voltage present at
Control Board, machine board needs to be replaced.
24
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Service Mode Tests
Quick Spin Test
CONSUMER TROUBLE
COMPLAINT SHOOTING
LAST
PREV
Service Mode: “DELICATES & HEAVY SOIL”, Displays “00” (*Hidden & Heavy soil for Crosley)
Press “SPIN”, starts the Quick Spin Test
The following steps are as follows:
1) Lock the door
2) Spin to 350 rpm and hold for 6 seconds
3) Spin to 550 rpm and hold for 6 seconds
4) Spin to 600 rpm and hold for 6 seconds
5) Spin to 650 rpm and hold for 6 seconds
6) Spin to 800 rpm and hold for 6 seconds
If other diagnosis needed, remain in Service Mode and press back button at top of this slide to proceed with
further diagnostics or….
Press, “OFF” twice to exit the output test mode.
MAIN
NEXT
Service Mode Tests
Quick Service Cycle
CONSUMER TROUBLE
COMPLAINT SHOOTING
LAST
PREV
Service Mode: “DELICATES & HEAVY SOIL”, Displays “00” (*Hidden & Heavy soil for Crosley)
Press “DELICATES”, starts the Service Cycle. (*Hidden Key for Crosley)
If other diagnosis needed, remain in Service Mode and press back button at top of this slide to proceed with
further diagnostics or….
Press, “OFF” twice to exit the output test mode.
MAIN
NEXT
Service Mode Tests
Fast Time Down Test
Service Mode: “DELICATES & HEAVY SOIL”, Displays “00”
(*Hidden & Heavy soil for Crosley)
Press “Quick”, advances the program to the next wash cycle
CONSUMER TROUBLE
COMPLAINT SHOOTING
LAST
PREV
MAIN
NEXT
Service Mode Tests
Control Board Input test for MAH5500
Refer to actual guide found in machine console for most accurate table/wiring
diagram
Service Mode: “DELICATES & HEAVY SOIL”, Displays “00”
Press “HAND WASH”, Displays “OU.”
CONSUMER TROUBLE
COMPLAINT SHOOTING
LAST
PREV
MAIN
NEXT
Continue…
Service Mode Tests
Control Board Input test for MAH6500
Refer to actual guide found in machine console for most table/accurate wiring
diagram
Service Mode: “DELICATES & HEAVY SOIL”, Displays “00”
Press “HAND WASH”, Displays “OU.”
CONSUMER TROUBLE
COMPLAINT SHOOTING
LAST
PREV
MAIN
NEXT
29
Continue…
Service Mode Tests
Control Board Input test for Crosley
Refer to actual guide found in machine console for most accurate table/wiring
diagram
Service Mode: “*Hidden & Heavy Soil” ,Displays “00”
Press “HAND WASH”, Displays “OU.”
CONSUMER TROUBLE
COMPLAINT SHOOTING
LAST
PREV
MAIN
NEXT
30
Continue…
Service Mode Tests
Control Board Output Test for MAH5500, MAH6500
CONSUMER TROUBLE
COMPLAINT SHOOTING
LAST
PREV
MAIN
NEXT
Refer to actual guide found in machine console for most accurate table/wiring
diagram
Service Mode: “DELICATES & HEAVY SOIL”, Displays “00” (*Hidden & Heavy soil for Crosley)
Press “RINSE”, Displays “ot.”
While in Board Output Test, performing a Key Press will activate the item in the “Function Performed” column.
Key Pressed:
Function Performed
Cotton/sturdy
Hot Water Valve
Wrinkle Free
Cold Water Valve
Delicates
Bleach Valve
Hand Wash
Fabric Softener Valve
Presoaks
Drain Pump
Stain Cycle
Motor Control
Extra Rinse
Unlock Door (Sends a
pulse every second for
10 seconds)
Max Extract
Lock Door (Sends a
pulse every second for
10 seconds)
31
Continue…
Service Mode Tests
Control Board Output Test for Crosley
CONSUMER TROUBLE
COMPLAINT SHOOTING
LAST
PREV
MAIN
NEXT
Refer to actual guide found in machine console for most accurate table/wiring
diagram
Service Mode: “*Hidden & Heavy Soil”
Press “RINSE”, Displays “ot.”
While in Board Output Test, performing a Key Press will activate the item in the “Function Performed” column.
32
Continue…
What is a diagnostic code
CONSUMER TROUBLE
COMPLAINT SHOOTING
LAST
PREV
MAIN
A problem with a system that is detected and logged in the control
board and it is recommended the machine be serviced. Unless it is
otherwise noted, other cycles should be able to be started and the
display would revert back to displaying time on another cycle start.
Diagnostic Codes should be viewed before replacing any components to
prevent additional “good”components being replaced.
To view diagnostic codes
Service Mode: “DELICATES & HEAVY SOIL”, (*Hidden & Heavy soil for Crosley)
Displays “00”
Press “Presoak”, Displays ‘d’. Use “arrow” to scroll up and down
33
NEXT
Diagnostic Codes
Service Mode: “DELICATES & HEAVY SOIL”,
CONSUMER TROUBLE
COMPLAINT SHOOTING
LAST
PREV
MAIN
NEXT
Displays “00”
Press “DOWN ARROW”, Displays ‘d’
Diag.
Description
Code
01
No drain
Trigger
Action to be Taken
The water level fails to Will display "nd"
drop below the low
Go to "Will Not Drain" page 3.
water level in final spin
02
The door fails to
unlock
Door failed to unlock
after 11 attempts
Will display "LO"
Go to "Will Not Unlock" page 3.
03
No fill
Continuous fill of 12
minutes.
Will display "nF"
Go to "No Water Fill" page 2.
04
The door fails to
lock
Door failed to lock
after 11 attempts
Will display "FL"
Go to "Will Not Unlock" page 2..
05
Continuous
unbalanced circuit
(During spin only)
See section for
unbalanced loads.
Go to "Wet Clothes" page 2.
06
Locked rotor
Motor not turning after
10 consecutive retry
attempts
Will display "Lr"
Go to "Motor Control Board Output
Test" page 5.
07
(Not Used)
What is a diagnostic code?
Continue…
Diagnostic Codes
CONSUMER TROUBLE
COMPLAINT SHOOTING
Diag.
Code
08
Description
Water sensor level
fault
09
(Not Used)
10
Low rpm
unbalanced load
11
Non-volatile
memory error
Trigger
LAST
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MAIN
NEXT
Action to be Taken
The low water level is
not satisfied before the
high water level
contacts are opened
in the pressure switch
Go to ""No Water Fill Test"" page 2.
Never reached 400
rpm due to an
unbalanced load
Difficulty in reading
memory
Go to ""Wet Clothes"" page 2.
1. Go to "Clearing Diagnostic Code "
page 9.
2. Unplug and replug in power cord
washer at power supply outlet
3. If a condition still exists, replace
machine control board.
12-14 (Not Used)
15
Stuck key
16
High speed not
achieved due to
high motor torque
17
Door actuator
switch was not
seen open since
the last final spin
18
Door lock switch
seen open during
cycle
A key is sensed to be
pressed for more than
75 seconds, the key
shall be assumed to
be stuck
Speed never went over
400 rpm during a main
wash cycle because
the maximum torque
was seen for too long
The door has not been
opened after a
complete wash cycle.
Door lock switch is
read as open with
motor running
Replace console/membrane switch.
Go to ""Wet Clothes"" page 2.
Will display "od"
Check for:
- Customer may have tried to repeat
wash cycle without opening door
-Go to "Door Lock Test" page 6.
- Clear the diagnostic code, page 9..
recheck;
"Go to "Door Lock Test" page 6.
Continue…
Diagnostic Codes
CONSUMER TROUBLE
COMPLAINT SHOOTING
Diag.Description
Code
19
Door lock sense or
motor control relay
failed
Trigger
Door lock sense switch
on machine control
board is read as open
with motor running
See list for diagnostic code 18
Door switch input
seen open during
cycle
Door switch is open
Go to "Door Lock Test", page 6.
21
Door sense switch
failed on machine
control board
Go to ""Door Lock Test", page 6.
22
Door switch seen
open during cycle
23
Door failed to
unlock
24
Motor over speed
25
Motor tach signal
exists without
motor running
(Not Used)
Valve thermistor
failure
Door sense switch is
read as open and the
door locked switch is
read as locked
Door switch is read as
open and the door
locked switch is read
as locked
Door lock is locked
and a user tries to
start a cycle
Motor tach signal is
seen at maximum
speed
Tach signal exists
without torque
commanded.
Abnormal high/low
temperature or ohm
resistance seen
Go to "Wrong Water Temperature" page
3.
Door became locked
during 30 second
unlocked period at
beginning of cycle
Go to "Will Not Unlock" page 2.
29
(Not Used)
61
Door lock switch
sensed locked
during cycle when
not expected
Conditions for
unlock not met
during cycle
62
PREV
MAIN
Action to be Taken
20
26
28
LAST
Go to "Door Lock Test", page 6.
Go to "Will Not Unlock" page 3.
- Replace motor control board
- Replace motor control board
Additional Diagnostic Codes
Go to "Will Not Unlock" page 2.
NEXT
What is a help code
CONSUMER TROUBLE
COMPLAINT SHOOTING
LAST
PREV
MAIN
A system responded differently than expected. The severity level is
generally less than that of a diagnostic code. Help codes are logged
and stored in memory. They should be used to to understand minor
problems the washer experiences in a given cycle.
To view help codes:
Service Mode: “DELICATES & HEAVY SOIL”, (Cannot check for help codes in Crosley Models)
Displays “00”
Press “Stain Cycle”, Displays ‘h’. Use “arrow” to scroll up and down
37
NEXT
Help Codes
CONSUMER TROUBLE
COMPLAINT SHOOTING
Help Description
Code
Trigger
Action to be taken
1 Unbalance Load Detected after several
attempts to spin to top speed in final
spin.
Unbalance load
condition existed
during initial ramp
up of spin cycle.
Resulted in
redistribution cycle
Informative only; non-critical condition
2 Limit to 550 rpm
More than 6
unbalances have
occurred, so tub
displacement
tolerances have
been opened up
and final speed
has been limited to
550 rpm. Help
Code 18 will also
be logged.
3 Tub sensor shows low position due to
large load.
Large load, tub
position sensor
shows low
Remove some items of clothing and
resume cycle by pressing Start
4 Tub displacement sensor limited final
spin speed to 700 rpm.
The tub
displacement
sensor detected
too large an
amplitude at 550
rpm
Informative only; help code 18 will
normally also appear
LAST
PREV
MAIN
NEXT
0 (Reserved to indicate no entry in log)
What is a help code?
38
Continue…
Help Codes
CONSUMER TROUBLE
COMPLAINT SHOOTING
Help
Code
Description
Trigger
Action to be taken
5 Tub displacement sensor limited final
spin speed to 850 rpm.
The tub
displacement
sensor detected
too large an
amplitude at 550
rpm
Informative only; help code 18 should
also appear
6 Lid sensed open for a very short time
period while locked.
With the door
Informative only; Diag Code 22 may also
debounced
be present.
(sensed) locked,
the lid was sensed
open during a 2 ms
interrupt.
7 Slow drain
Low water level
Go to "Will Not Drain" Troubleshooting
contacts of
Section
pressure switch not
seen as resetting
at end of drain
cycle.
8 One locked rotor during tumble
During startup, the
spinner did not
reach 10 rpm
within 2 sec.
(during
wash/tumble)
9 Fill hoses are reversed
Water valve
Informative only;
thermistor readings
are contrary to
what is being
demanded by
washer control
board
LAST
PREV
MAIN
NEXT
Go to "Motor Control Board Output
Test"
39
Continue…
Help Codes
CONSUMER TROUBLE
COMPLAINT SHOOTING
Help Description
Code
10 Locked rotor condition during a spin
Trigger
Action to be taken
Locked rotor
condition during a
spin
Go to "Motor Control Board Output
Test"
LAST
PREV
MAIN
NEXT
11
12 Motor on at full power for 30 seconds at Motor on at full
more than 850 rpm
power for 30
seconds at >850
rpm
Check for obstruction between spin
basket and the outer tub.
13 Low speed spin unbalance detected
Neptune FL:
Opening of
unbalance
switches at speed
<500 rpm and
>100 rpm during a
spin
Go to "Wet Clothes" Troubleshooting
Section
14 Unbalance in a spin at more than 850
rpm
Neptune FL:
Opening of
unbalance
switches at speed
>850 rpm and
during a final spin
Informative only; non-critical condition
40
Continue…
Help Codes
CONSUMER TROUBLE
COMPLAINT SHOOTING
Help Description
Code
Trigger
Action to be taken
15 Suds detected in pre-wash
Suds detected
during the prewash.
Same as Help Codes 16 or 33.
16 Spin suds lock
Excess power for
Go to "Wet Clothes" Troubleshooting
45 sec in wash and Section
non-final rinse
spins (less than
525 rpm)
17 Unbalance within a spin between 525 & Opening of
850 rpm during a spin.
unbalance
switches at speed
>525 rpm during a
spin.
LAST
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MAIN
NEXT
Informative only
18 During the final spin sequence, the
machine did not achieve the desired
final spin speed. Look at other help &
diag codes to determine why.
Speed less than
Evaluate other diag and help codes to
desired in final spin determine cause.
speed
19 Power down
Loss of power
21 Fast fill.
Fill level reached
Possible slow drain scenario present or
within 2 seconds of customer interrupted wash cycle and
fill initiation.
started washer over again. Go to "No
Water Fill Test"
Informative only
41
Continue…
Help Codes
CONSUMER TROUBLE
COMPLAINT SHOOTING
Help Description
Code
Trigger
Action to be taken
23 Motor on at full power for 30 seconds
within a spin at 500-850 rpm
Motor on at full
power for 30
seconds between
500 - 850 rpm.
Informative only
24 Motor overspeed first time (in spin)
Motor tach signal
seen at maximum
speed for one
second.
Informative only
25 Motor overspeed first time (in tumble)
LAST
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MAIN
NEXT
Informative only
33 Suds detected in wash
Control board
detects motor
torque fluctuations
dropping in torque
readings.
Go to "Wet Clothes" Troubleshooting
Section
34 Power at limit too long in low speed
spin
Maximum torque
requested in low
speed spin.
Go to "Motor Control Board Output
Test"
35 Power at limit too long in a tumble.
Maximum torque
requested in
wash/tumble.
Go to "Motor Control Board Output
Test"
42
Continue…
Help Codes
CONSUMER TROUBLE
COMPLAINT SHOOTING
Help Description
Code
36 Neptune FL: Motor still running after
240 seconds of coast down after a spin
Neptune TL: Motor still running after
480 seconds of coast down after a spin
Trigger
Action to be taken
Neptune FL: Motor
still running after
240 seconds of
coast down after a
spin
Informative only
37 Motor running too fast during tumble for 1 minute after start
too long
of tumble, if speed
is >85 rpm.
Go to "Motor Control Board Output
Test"
40 Door/lid is not locked while spinning
Motor running and
the door is not
locked.
Go to "Motor Control Board Output
Test"
41 Tach verification failed during unlock
Cycle was paused
due to failure to
verify tach signal
during unlock
request.
Go to "Will Not Unlock"
Troubleshooting Section
42 Motor control not powered during
unlock
Cycle was paused
because motor
control not
powered during
unlock request.
Go to "Will Not Unlock"
Troubleshooting Section
43 Tach unexpectedly present during
unlock
Cycle was paused
because the tach
occurred when the
motor control was
powered during
unlock request for
the second time.
Go to "Will Not Unlock"
Troubleshooting Section
LAST
PREV
MAIN
NEXT
43
Continue…
Help Codes
CONSUMER TROUBLE
COMPLAINT SHOOTING
Help Description
Code
Trigger
LAST
PREV
MAIN
NEXT
Action to be taken
44 Unlocking attempts disallowed because Tach signal
Go to "Will Not Unlock"
tach signal continues after tach
observed after tach Troubleshooting Section
verification.
verification.
45 Door/lid locked when not expected
Door becomes
locked outside of a
cycle.
Go to "Door Lock Test" Troubleshooting
Section
46 Cabinet impact sensed
Cabinet impact
detected by the
frame vibration
sensor.
Informative only
47 Door/lid did not lock after the first try
The door lock
switch did not go
from unlocked to
locked when the
door lock output
was energized.
Go to "Door Lock Test" Troubleshooting
Section
48 Door/lid did not unlock after the first try
The door lock
switch did not go
from locked to
unlocked when the
door unlock output
was energized.
Go to "Door Lock Test" Troubleshooting
Section
51 Thermistor voltage may have an open
circuit
Various
miscellaneous
triggers
Go to "Wrong Water Temperature"
Troubleshooting Section
52 Thermistor voltage leads may be
shorted.
Various
miscellaneous
triggers
Go to "Wrong Water Temperature"
Troubleshooting Section
44
Continue…
Help Codes
CONSUMER TROUBLE
COMPLAINT SHOOTING
Help Description
Code
Trigger
Action to be taken
53 Thermistor readings do not change
while heater is operating
Various
miscellaneous
triggers
Go to "Wrong Water Temperature"
Troubleshooting Section
57 Machine control detects the High water
level as being present but the Low
water level is not present.
Various
miscellaneous
triggers
Informative only
58 Machine control detects the High water
level as being present but the Medium
water level is not present.
Various
miscellaneous
triggers
Informative only
59 Machine control detects the Medium
water level as being present but the
Low water level is not present.
Various
miscellaneous
triggers
Informative only
LAST
PREV
MAIN
NEXT
Additional Help Codes
45
Continue…
Additional Diagnostic and Help Codes
CONSUMER TROUBLE
COMPLAINT SHOOTING
LAST
PREV
MAIN
Click on embedded file to find
additional codes
46
NEXT
Schematics
MAH5500 & 55FL Schematic
CONSUMER TROUBLE
COMPLAINT SHOOTING
LAST
PREV
MAIN
Refer to actual guide found in machine
console for most accurate table/wiring
diagram
47
NEXT
Schematics
MAH6500Schematic
CONSUMER TROUBLE
COMPLAINT SHOOTING
LAST
PREV
MAIN
Refer to actual guide found in machine
console for most accurate table/wiring
diagram
48
NEXT
Schematics
MAH 7500 Schematic
CONSUMER TROUBLE
COMPLAINT SHOOTING
LAST
PREV
MAIN
NEXT
Refer to actual guide found in machine
console for most accurate table/wiring
diagram
49
Schematics
CAH 4205 Schematic
CONSUMER TROUBLE
COMPLAINT SHOOTING
LAST
PREV
MAIN
Refer to actual guide found in machine
console for most accurate table/wiring
diagram
50
NEXT
Component Locator
CONSUMER TROUBLE
COMPLAINT SHOOTING
LAST
PREV
MAIN
51
NEXT
Customer Complaint
CONSUMER TROUBLE
COMPLAINT SHOOTING
LAST
PREV
MAIN
LEAKING
1.
Make sure supply hose connections are not leaking. Check for rubber gasket damage due to over tightening.
2.
Make sure end of drain hose is correctly inserted and secured to drain facility.
3.
Avoid overloading which can cause the door partially to open.
4.
Check internal hose connections
5.
Check tub cover.
6.
Check door boot alignment and reinstall if necessary.
Display Lights Up When Door Opened
1.
This is normal
2.
Green LED’s remain lit for 10 minutes after the door has been opened.
NOT TUMBLING
1.
Washer does not tumble for the first 30 seconds after the door has been opened for safety purposes.
2.
Fabric cycles such as delicates and hand wash only tumble for a few seconds every 30 seconds.
3.
Washer does not tumble during some drains and rinse fills.
4.
Check for loose electrical connections at machine control board, motor control board, and motor.
52
NEXT
Customer Complaint
NO WATER – NO FILL
CONSUMER TROUBLE
COMPLAINT SHOOTING
LAST
PREV
MAIN
NEXT

Check to make sure water supply turned on fully.
· Normal water level is only 2.5 inches, wash level to 5 inches, rinse level inside the spinner.
·
Check for kinks in inlet hoses.
·
Check for clogged inlet screens at faucet and water valve.
·
Visually check hot and cold separately at dispenser for proper flows, go to Troubleshooting-water valve.
·
Perform a No Fill Test as follows:
1.
Close the door and start a spin cycle to drain all water from the washer to reset the pressure switch.
2.
Press OFF and open door to verify all water is removed from the washer. If water still present, go to the table of contents and find and refer to
the page on Will Not Drain.
3.
If water is drained out, close the door and go to service mode by pressing the DELICATES and HEAVY (*Hidden & Heavy soil for Crosley) SOIL
keys together for 3 seconds. If it is likely to need access to the water valve for voltage checks, consider raising the top cover now and close the
door so that the following steps will not need to be repeated.
4.
While in service mode, press the HAND WASH key that places the washer into the Board Input test.
5.
Check the lower water level by pressing the HAND WASH key.
6.
“_1” indicates the washer is full. If full, check the lower water level input at the machine control board by reading DC voltage for Lower Water
Level – Input from Machine Control Board Input/Output table. If voltage is present at the machine control board, check voltage at pressure
switch between BU and BR. If voltage present at pressure switch, replace pressure switch. If voltage is not present at pressure switch, check or
repair harness. If no voltage is present at the Machine control board, replace the machine control board.
7.
“_0” indicates the washer is empty: If empty, press the WRINKLE FREE key to check the
high water level.
53
Continue…
Customer Complaint
CONSUMER TROUBLE
COMPLAINT SHOOTING
LAST
PREV
MAIN
NEXT
NO WATER – NO FILL - continued
8.
“ˉˉ1” indicates full. If full, check the high water level input at the machine control board by reading 120 VAC voltage for High
Water Level – Input from Machine Control Board Input/Output table. If 120 VAC is not present at the machine control
board, check continuity at pressure switch at the GY and YL.If no continuity, replace pressure switch. If continuity, check door
switch and harness to pressure switch to Machine control board. If 120 VAC is present at the Machine control board, replace
the machine control board.
9.
“ˉˉ0” indicates empty. If empty, exit board input test mode by pressing the START/PAUSE key. Then enter board output test
mode by pressing the RINSE key.
10.
Turn the cold water valve on by pressing the WRINKLE FREE key. Check for cold water flow at the dispenser. If no cold water
flow, check the cold water valve for 120VAC between BU and WH. If 120VAC is present at the cold water valve, replace the
water valve. If 120VAC is not present at the cold valve, check for 120VAC at the Cold Water Valve output from Machine
Control Board Input/Output table. If 120VAC present at Control board, check or replace the harness. If 120VAC is not
present at the machine control board, replace the machine control board.
11.
If the cold water flows, turn the cold valve off by pressing the WRINKLE FREE button.
54
Customer Complaint
CONSUMER TROUBLE
COMPLAINT SHOOTING
LAST
PREV
MAIN
NOISY
1.
Make sure this is not a normal machine noise. Refer to call taker guide for listing of normal noises.
2.
Clothes washer should be leveled properly as outlined in installation instructions.
3.
Weak floors can cause vibration and walking.
4.
Check for loose lower front weight and upper weight.
5.
Be sure rubber feet are installed on leveling legs.
6.
Check that the leveling leg lock nuts are tightened.
7.
If complaint is a high-pitched noise during fill then disconnect supply hoses and clean screens.
8.
Check for proper spring placement of outer tub support springs.
9.
Check strut operation by pushing down on the outer tub.
10.
Check to make sure pulley and belt are not loose.
55
NEXT
Customer Complaint
CONSUMER TROUBLE
COMPLAINT SHOOTING
LAST
PREV
MAIN
NEXT
TUB IS FULL OF SUDS
1.
Run the clothes washer through another complete cycle using cold water and no more detergent.
2.
Reduce detergent amount for that specific load size and soil level. Towel loads have a minimal amount of soil present
and typically create more suds.
3.
Use high efficiency or low sudsing detergent specially formulated for front load washers.
4.
Check for restricted drain system.
5.
Check for loose electrical connections at control board and pump.
6.
Check to see if belt fell off motor and pulley.
7.
Perform the following Motor/Controller Test.
8.
Check Diagnostic and Help Code History. Look for d16, h15, h16, h33 codes.
56
Continue…
Customer Complaint
CONSUMER TROUBLE
COMPLAINT SHOOTING
LAST
PREV
MAIN
NEXT
WET CLOTHES
1.
Very small clothes loads can cause unbalances – add additional towels.
2.
Excessive suds may have been present. Check for diagnostic code 16.
3.
Check unbalance harness electrical connections at all switches and at main harness connection on top of outer tub
assembly.
4.
Inertial unbalance switch tripped too soon, resulting in lower spin speeds. Run Quick Spin Test to check unbalance
switches and control board:
5.
Check for restricted drain system.
6.
Perform the Motor/Controller Test.
57
Continue…
Customer Complaint
CONSUMER TROUBLE
COMPLAINT SHOOTING
LAST
PREV
MAIN
NEXT
WILL NOT LOCK
1.
Door not all the way closed. Check door latch to make sure cam is not rotated. If rotated, replace
door latch assembly.
2.
Check Electrical Connections at lock assembly and machine control board.
3.
Perform the following Door Lock test (Lock sequence). (Note: The relay on the control board for
the door unlock mechanism is disabled if the motor control board indicates the spinner speed is > 7
RPM).
4.
Use a voltmeter, look for 120 VAC, 60 millisecond pulse to the BR, WH wires.
5.
If signal is present, then the door lock solenoid is bad and the door lock mechanism must be
replaced. (Assuming the door was fully closed.) To stop the signal, press MAX EXTRACT again.
6.
If signal is not present, check electrical connections at switch or at control board. Check for
proper outputs from the Door Lock output and neutral leg – Machine Control Board
Input/Output table. If voltage is present, fix electrical connections or change wire harness. If no
voltage is found, go to Door switch input – Machine Control Board Input/Output table on power
cord to verify 120 VAC coming into board. If voltage is not present check the door actuator switch.
(make sure door is closed.) If voltage is present, change machine control board.
58
Continue…
Customer Complaint
CONSUMER TROUBLE
COMPLAINT SHOOTING
LAST
PREV
MAIN
NEXT
WILL NOT LOCK - continued
7.
Perform the Door Lock Test (Unlock Sequence).
8.
An unlock signal will be sent to the solenoid every second for 10 seconds. If the door does not
unlock, use a voltmeter, look for 120 VAC, 60 millisecond pulse to the locking solenoid.
9.
If signal is present, then the door lock solenoid is bad and the door lock mechanism must be
replaced. To stop the signal, press extra rinse again.
10.
If signal is not present, check electrical connections at switch or at control board. Check for
proper outputs from the control board at Door unlock output – Machine Control Board
Input/Output table. If voltage is present, fix electrical connections or change wire harness. If no
voltage is found, go to Door switch input – Machine Control Board Input/Output table to verify
120 VAC coming into the board. If voltage is not present check the door actuator switch. (make
sure door is closed.) If voltage is present, change machine control board.
11.
If door solenoid is locked but machine still displays FL, check to make sure door is fully closed.
Check Door Lock Switch Input- Machine Control Board Input/Output table for 24VDC. IF
24VDC is not present, change machine control board (make sure you are in Lock Sequence of
Door Lock Test). If 24VDC is present, check for 24VDC at Door Lock Switch. If not 24VDC at Door
Lock Switch, replace harness. If 24VDC is present at Door Lock Switch, replace Door Lock
Assembly.
59
Customer Complaint
CONSUMER TROUBLE
COMPLAINT SHOOTING
LAST
PREV
MAIN
NEXT
NOT UNLOCKING
1.
Unplug and re-plug in power cord and wait 2 minutes to see if machine unlocks.
2.
Check for door locked switch circuit to be closed at machine control by doing the
following:
3.
Enter service mode by pressing the DELICATES and HEAVY SOIL keys together
for 3 seconds. (*Hidden & Heavy soil for Crosley)
4.
Press the HAND WASH key to enter Board Input test mode.
5.
Press the DELICATES key. “LI” means the door is locked and “LO” means the
door is unlocked.
6.
Check to make sure belt has not fallen off.
7.
Check for loose electrical connections at door lock and at machine control
board.
8.
Perform the Door Lock Test (Unlock Sequence).
60
Continue…
Customer Complaint
NOT UNLOCKING - continued
9.
CONSUMER TROUBLE
COMPLAINT SHOOTING
LAST
PREV
MAIN
NEXT
An unlock signal will be sent to the solenoid every second for 10 seconds. If the door does not unlock, use a voltmeter, look for 120 VAC, 60
millisecond pulse to the locking solenoid.
10.
If signal is present, then the door lock solenoid is bad and the door lock mechanism must be replaced. To stop the signal, press extra rinse
again.
11.
If signal is not present, check electrical connections at switch or at control board. Check for proper outputs from the control board at Conn
P8(3) and Neutral leg of power cord. If voltage is present, fix electrical connections or change wire harness. If no voltage is found, go to P8(4)
and Neutral on power cord to verify 120 VAC coming into the board. If voltage is not present check the door actuator switch. (make sure door is
closed.) If voltage is present, change machine control board.
12.
If door solenoid is locked but machine still displays FL, check to make sure door is fully closed. Check Door Lock. Switch Input Machine
Control Board 110 Table for 24VDC. IF 24VDC is not present, change machine control board (make sure you are in Lock Sequence of Door
Lock Test). If 24VDC is present, check for 24VDC at Door Lock Switch. If not 24VDC at Door Lock Switch, replace harness. If 24VDC is present at
Door Lock Switch, replace Door Lock Assembly.
61
Customer Complaint
CONSUMER TROUBLE
COMPLAINT SHOOTING
LAST
PREV
MAIN
WRINKLED BOOT
1.
Remove boot from shroud.
2.
Install large tabs into shroud indicated by the white arrows. Later version has alignment indicators on the shroud and booth show face.
3.
Install remaining tabs into the shroud shown in step 1, 2, & 3, working in the direction of the arrows.
62
NEXT
Customer Complaint
CONSUMER TROUBLE
COMPLAINT SHOOTING
LAST
PREV
MAIN
NOT DRAINING
Symptom: Water is present in the tub after a wash cycle
Possible Causes:
Restricted Drain Hose, Loose Electrical Connections in drain system, loose electrical connections to pressure switch, bad harness, bad pressure
switch, bad pump, bad electronic control board.
1.
Check for restricted drain system. The drain system consists of tub to pump hose, drain pump, drain hose.
2.
If pump does not turn on, check all Electrical connections from pump, control board. It is a good idea to remove the connections and
reconnect. Check for loose wires in the female terminals
3.
Get into Service Mode
4.
Check low and high water levels. Perform the No Fill Test
5.
Perform Pump Test from component trouble shooting. If pump does not run, check for 120VAC at the pump when a spin cycle is selected. If
signal is present then the pump is bad. Replace pump.
6.
If signal is not present check voltage at Drain Pump Output- Machine Control Board Input/Output Table to verify 120VAC. If voltage is
present, replace harness. If not voltage, replace Control Board.
63
NEXT
Customer Complaint
CONSUMER TROUBLE
COMPLAINT SHOOTING
LAST
PREV
MAIN
WATER TEMPERATURE
Symptom: Water is either too hot or too cold
Possible Causes: Faucets not fully open, hoses are switched (hot is cold and cold is hot), Loose Electrical connections to mixer valve, loose
electrical connections to dispenser valve, Bad Thermistor, Bad Mixer Valve, Bad Dispenser Valve.
1.
Make sure both faucets are turned on fully
2.
Make sure hoses are connected to the correct faucets and inlet connections on washer. (Blue Stripe hose to cold and Red stripe to the
hot)
3.
Disconnect the hoses and clean the screens
4.
If not resolved, check for proper resistance on the water valve thermistor - Machine Control Board Input/Output Table. Replace
mixer valve if thermistor resistance is not in specification.
5.
Check for loose electrical connections at mixer valve, dispenser valve and control board.
6.
Perform Water Valve Test from component trouble shooting
7.
Replace mixer valve based on test results from water valve test in 6.
64
NEXT
Customer Complaint
CONSUMER TROUBLE
COMPLAINT SHOOTING
LAST
PREV
MAIN
NEXT
NOT DISPENSING
Symptom: No water coming out of dispenser (from either combination of detergent, bleach,
softener slots).
Possible Causes:
Faucets not open, hoses clogged, Loose Electrical connections to mixer valve, loose
electrical connections to dispenser valve, Bad Mixer Valve, Bad Dispenser Valve, Bad
Dispenser Bottom, Bad Control Board.
1.
Check to make sure water supply is turned on fully
2.
Check for kinks in inlet hoses
3.
Check for clogged inlet screens
4.
Check for loose electrical connections at mixer valve, dispenser valve and control
board.
5.
Run Membrane Pad Check Test to ensure that all the membrane keys are working
6.
Perform Water Valve Test from component trouble shooting
65
Customer Complaint
CONSUMER TROUBLE
COMPLAINT SHOOTING
LAST
PREV
MAIN
NOT SPINNING
Symptom: Spinner is not rotating
Possible Causes:
Loose Electrical connections to motor controller, loose electrical connections to motor
from motor controller, loose electrical connections from control board, broken or loose
belt, loose pulley, bad motor controller to motor harness
1.
Check for loose electrical connections to motor controller and control board
2.
Check for loose electrical connections from motor controller to motor.
3.
Run Membrane Pad Check Test to ensure that all the membrane keys are working
4.
Run Quick Spin Test
5.
Check pulley belt for tension, replace if belt is visibly loose
6.
Check pulley bolt to make sure it is not loose
7.
Check Diagnostic codes and Help codes to see if other codes were logged and perform the
actions required by the respective codes
8.
Run Motor/Controller test.
66
NEXT
Customer Complaint
CONSUMER TROUBLE
COMPLAINT SHOOTING
LAST
PREV
MAIN
NEXT
STOPS IN MID CYCLE
Symptom: Spinner is not rotating in middle of cycle, water in spinner, very wet clothes
Possible Causes:
Loose Electrical connections to motor controller, loose electrical connections to motor from motor
controller, loose electrical connections from control board, broken or loose belt, loose pulley, bad
motor controller to motor harness, bad door lock, bad control board
1.
Check power to unit
2.
Check Diagnostic codes and Help codes to see if other codes were logged and perform the
actions required by the respective codes.
3.
Check for loose electrical connections to motor controller and control board
4.
Check for loose electrical connections from motor controller to motor.
5.
Check for loose electrical connections at door lock
6.
Run Membrane Pad Check Test to ensure that all the membrane keys are working
7.
Run Quick Spin Test
8.
Check pulley belt for tension, replace if belt is visibly loose
67
Continue…
Customer Complaint
CONSUMER TROUBLE
COMPLAINT SHOOTING
LAST
PREV
MAIN
STOPS IN MID CYCLE
9.
Check pulley bolt to make sure it is not loose
10. Perform Door Lock Test
11. Perform No Fill Test
12. Perform Board Output Test
13. Perform Board Input Test
14. Perform Motor/Controller Test
68
NEXT
Customer Complaint
CONSUMER TROUBLE
COMPLAINT SHOOTING
LAST
PREV
MAIN
NEXT
CONTINUES TO FILL
Symptom: water doesn’t stop filling and spills out on floor
Possible Causes:
Loose Electrical connections to pressure switch, loose electrical connections dispenser
valve, loose connections to mixer valve, loose electrical connections from control
board, bad pressure switch, bad dispenser valve, bad mixer valve, bad control board
1.
Check Diagnostic codes and Help codes to see if other codes were logged and
perform the actions required by the respective codes.
2.
Check for loose electrical connections to dispenser valve, mixer valve
3.
Check for loose electrical connections to pressure switch.
4.
Check for loose electrical connections at control board
5.
Perform Water Valve Test from component trouble shooting
6.
Perform No Fill Test
7.
Perform Board Output Test all options.
8.
Perform Board Input Test. Door Position, Latch Position, High Water, Low Water.
69
Customer Complaint
CONSUMER TROUBLE
COMPLAINT SHOOTING
LAST
PREV
MAIN
NEXT
TIME JUMPS
Symptom: Usually the customer is standing there and notices the time remaining arbitrarily jumps.
Possible Causes:
False unbalance condition encountered, false sudsing encountered, loose connections to
unbalance switches, loose connections motor controller, motor harness bad, control board
bad, motor bad.
1.
Check Diagnostic codes and Help codes to see if other codes were logged and perform the actions
required by the respective codes. Look for unbalance, sudsing codes in the diagnostic and
help types.
2.
If there is no evidence of sudsing and unbalance codes, the control board might be bad
3.
Check for loose electrical connections to unbalance switches, motor controller, motor
harness connections, control board
4.
Check for loose electrical connections for the motor harness.
5.
Perform Motor/Controller Test
6.
Perform Board Input Test, Unbalance Circuit, Vibration Signal, Accelerometer Circuit
7.
Replace control board if 5 and 6 are pass conditions.
70
Customer Complaint
RUN TIME TOO LONG
CONSUMER TROUBLE
COMPLAINT SHOOTING
LAST
PREV
MAIN
NEXT
Symptom: Customer notices that the cycle is taking a lot longer than the read out shows. This condition
is similar to the time skips condition.
Possible Causes:
False unbalance condition encountered, false sudsing encountered, loose connections to
unbalance switches, loose connections motor controller, motor harness bad, control board bad,
motor bad.
1.
All consumer related issues like overloading the washer should be ruled out first. This is usually
done by customer service but it is a good idea to verify with the consumer.
2.
Check Diagnostic codes and Help codes to see if other codes were logged and perform the actions required
by the respective codes. Look for unbalance, sudsing codes in the diagnostic and help types.
3.
If there is no evidence of sudsing and unbalance codes, the control board might be bad
4.
Check for loose electrical connections to unbalance switches, motor controller, motor harness
connections, control board
5.
Check for loose electrical connections for the motor harness.
6.
Perform Motor/Controller Test
7.
Perform Board Input Test, Unbalance Circuit, Vibration Signal, Accelerometer Circuit
8.
Replace control board if 5 and 7 are pass conditions.
71
Customer Complaint
CONSUMER TROUBLE
COMPLAINT SHOOTING
LAST
PREV
MAIN
DOES NOT START
1.
Plug cord into live electrical outlet
2.
Check fuse or reset circuit .
3.
Close door and push ”START/PAUSE”
4.
Check to see if the washer is in a pause or soak period in a cycle. Wait briefly it may start.
5.
Check for restricted drain system.
6.
Check voltages at pins shown in Machine Control board INPUT/OUTPUT table.
7.
Perform Board Input test, all options.
8.
Perform Board Output test, all options
72
NEXT
Codes on Display
CONSUMER TROUBLE
COMPLAINT SHOOTING
LAST
PREV
MAIN
If the owner observes codes on display see table below for interpretation of what
this means.
73
NEXT
Wash Performance
Lint on Clothes
Has the laundry been
properly sorted?
CONSUMER TROUBLE
COMPLAINT SHOOTING
LAST
PREV
MAIN
How was the load sorted?? Many
fabrics are lint-givers (towels,
terry, etc..) or lint grabbers (per
press, corduroy, etc..). Wash
these items separately.
Do not mix lint givers and lint takers..
Is the washer
overloaded?
Clothes need room to tumble
freely. If clothes are compacted,
you increase the likelihood of
trapping lint.
How much detergent
was used?
The amount of detergent can
affect lint removal. If living in a
hard water area, increase the
amount of detergent used.
74
NEXT
Wash Performance
Suds on Clothes
What type of detergent
is being used?
CONSUMER TROUBLE
COMPLAINT SHOOTING
LAST
PREV
MAIN
High efficiency laundry detergents
contain suds suppressors which
reduce or eliminate suds.
Click here for more on HE Detergent
How much detergent
was used?
Rinse the Machine
If using regular detergent formulated for
top-loading washers, it is important to
pay close attention to the soil level of the
load, load size, and water hardness. To
avoid over-sudsing, reduce the amount
of detergent used with soft water or with
small or lightly soiled loads.
Run machine through a rinse cycle
and try again. Extra detergent
residue can cause over-sudsing.
75
NEXT
Wash Performance
Tearing or Ripping
CONSUMER TROUBLE
COMPLAINT SHOOTING
What cycle was being
used?
LAST
PREV
MAIN
Make sure your cycle selection
matches the type of clothes.
Lingerie should be washed using
the Delicates or Hand Wash cycle.
Was bleach used?
When using bleach, avoid using too
much bleach for the amount of clothes.
Make sure the dispenser cups are not
filled beyond the Max Fill lines.
Over time, use of chlorine bleach can
weaken the fabric of clothes.
Did the garment have strings?
Loose strings can become
tangled in other wash items. Tie
the strings together or place in a
mesh laundry bag for easier
handling.
76
NEXT
Wash Performance
Tangling
Were all the clothes in
the load the same type?
CONSUMER TROUBLE
COMPLAINT SHOOTING
LAST
PREV
MAIN
NEXT
Washing loads of all one type of
garment can cause tangling. Mix
cotton jeans with cotton shirts, a
load of permanent press shirts
with a few permanent press pants
etc…
Mixing garment types may be necessary.
How large was the
load?
Clothes need room to move freely in the
wash basket. The clothes load should
not appear tightly packed in the wash
basket when originally placed in the
washer (dry).
Tightly packed load may
effect PERFORMANCE
What cycle was
selected?
The selections may be too aggressive
for the type and size of wash load. Try
using Wrinkle Free vs. Cotton/Sturdy.
Check that the soil level matches the
load size. For instance, when washing
a smaller load of clothes that are not
heavily soiled, use Light Soil Level vs.
Medium or Heavy Soil Level.
77