BBA 6th Semester
Production & Operation
Management
Course of
Contents
INSTITUTE OF MANAGEMENT STUDIES
UNIVERSITY OF PESHAWAR
GENERAL INFORMATION
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Course Duration
Classes per week
Duration of a class
Total hours
Timings
6 months
02 [ Monday and Tuesday]
1 and half hour
32
BBA 6th Morning
[Monday and Tuesday] 8 AM to 9:30 AM
BBA 6th afternoon
[Monday and Tuesday] 3:30 PM to 5 PM
CERTIFICATE AWARD CRITERIA
 Attendance:
70% attendance is mandatory.
ASSESSMENT CRITERIA
Nature
Total # In a Semester
% Weight
Quiz
1
5%
Assignment
1
10%
Class discussion
5%
Presentations
1
5%
Mid-Term
1
25%
Final Term Exam
50%
COURE DESCRIPTION/OBJECTIVE
This course is designed to provide the student with an understanding of the foundations of the
operations function in both manufacturing and services. The course will analyze operations from both
the strategic and operational perspectives and highlight the competitive advantages that operations can
provide for the organization.
The goal of the course is to help students become effective managers in today’s competitive, global
environment.
The course will examine operations as a competitive weapon, demand forecasting,
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supply-chain management,
aggregate planning,
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inventory systems,
just in-time systems
And material requirements planning.
INDENTED LEARNING OUTCOMES
By the end of this course it is expected that the student will be able to
1. Describe operation management areas of responsibility and the contribution of operations
management to an organization.
2. Explain the concept of supply-chain management and the requirements and design of a
successful supply chain.
3. Describe inventory systems for independent demand and the costs and benefits of carrying
inventory.
4. Identify the characteristics of JIT (just-in-time) systems that enable the realization of the JIT
philosophy.
5. Identify the key concepts of materials planning for dependent demand using MRP (material
requirement planning).
Chapter 1
Introduction
Concept Of Production
Concept Of Operations
Difference Between Manufacturing And Service Operation
Definition Of Operation Management
Production Management
Why Study Operation Management
Functions Within Business Organization
Historical Evaluation Of Production And Operation Management
Chapter 2
Productivity
Factors That Affect Productivity
Improving Productivity
Competitiveness
Strategy
Mission
Strategy And Tactics
Operation Strategy
Strategy Formulation
Quality And Time Strategies
Chapter 3
Decision Making
The Decision Process
Causes Of Poor Decision
Decision Environment
Decision Theory
Decision Making Under Certainty
Decision Making Under Uncertainty
Decision Making Under Risk
Chapter 4
Product And Service Design - Introduction
Reasons For Product And Service Design
Trends In Product And Service Design
Objectives In Product And Service Design
The Design Process
Product Design
Service Design
Chapter 5
Process Selection And Capacity Planning
Process Selection
Make Or Buy
Production System
Capacity Planning
Importance Of Capacity Decisions
Defining And Measuring Capacity
Determinants Effective Capacity
Chapter 6
Just-In-Time - Introduction
JIT Goals
Building Blocks
Converting To A JIT System
Planning A Successful Conversion
JIT In Services
Chapter 7
Plant Location And Layout - Introduction
Need For Selecting A Suitable Location
Factors Influencing Plant Location/Facility Location
Locations Models
Plant Layout
Classification Of Layout
Design Of Product Layout
Design Of Process Layout
Service Layout
Organization Of Physical Facilities
Chapter 8
Project Management - Introduction
Behavioral Aspects Of Project Management
The Nature Of Projects
Key Decision In Project Management
The Project Manager
The Pros And Cons Of Working On Projects
Project Life Cycle
Work Breakdown Structure
Planning And Scheduling With Gantt Charts
Chapter 9
Supply Chain Management - Introduction
Purchasing
Purchasing Interfaces
The Purchasing Cycle
Value Analysis
Outsourcing
JIT Purchasing
Determining Prices
Centralized Versus Decentralized Purchasing
The Global Supply Chain
Suppliers
Choosing Suppliers
Evaluating Sources Of Supply (Vendor Analysis)
Supply Audits
Supply Certification
Supply Partnerships
Logistics
Movement Within A Facility
Incoming And Outgoing Shipments
Evaluating Shipping Alternatives
PLAN OF EDUCATIONAL METHODOLOGY TO BE USED
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Holistic Approach,
Integrated Teaching Approach
Knowledge Skills
Lectures Multimedia presentations,
group discussions, etc
TEXTBOOK
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Production and Operations Management, Eighth Edition, by William J. Stevenson
Production and Operation Management, Second Edition, by S.Anil Kumar
Jay Heizer & Barry Render, Operations Management, Latest Edition, Prentice Hall