Internet Services – Dedicated
Internet
Enterprise Business Unit
Network Services
Marnus Kok
September 2013
1
C2 Vodafone Confidential | 22 March 2016
Vodacom Services Portfolio for Business
Access Services
Wireless
Solutions
WiMAX
Microwave
WiFi
Network Services
Satellite
ADSL
Leased
Lines
Mobile
Data
Fibre
Unified
Communications
Access Point
Names
Machine to
Machine
Hosted Services
“In the Cloud”
Internet
Services
VPN Solutions
Voice Solutions
Video Solutions
VPN Solutions
Voice Solutions
Video Solutions
Dedicated
Internet
MPLS VPN
Mobile Voice
Boardroom Video
Collaboration
Hosting
Mail & Messaging
Perimeter
Security
VoIP
Desktop Video
Collaboration
Managed Operating
Systems
Managed Business
Applications
Email Security
PBX
Mobile Video
Collaboration
Managed Storage
Mobile
Applications
Web Security
Managed Back-up
Machine to Machine
Applications
Broadband
Internet
Hosted Call
Centre
2
Mobile
Solutions
Fixed Line
Solutions
[Presentation title]
[Vodacom division / department]
[Confidentiality level]
[Version number]
Disaster
Recovery
22 March 2016
Internet Services
Vodacom’s Business Services division is made up of various towers of operations, with
business units responsible for different areas of development, management and
support. The Internet Services Business Unit focuses on delivering premium Business
Internet Services, over a range of different Layer 2 and Layer 3 Access mediums.
Different Internet Access offerings are available, based on customer requirements with
optional service level agreements associated in regards to availability, latency, packet
loss and contention ratios.
In order to cater for various customer requirements, Vodacom has developed the
following two categories of Internet access services:
• BIA – Broadband Internet Access
• DIA – Dedicated Internet Access
These offerings meet the requirements of various market segments, namely:
•
•
•
•
3
Enterprise/Corporate
SMME/SoHo
Business Partner Resellers
CPP Channel
[Presentation title]
[Vodacom division / department]
[Confidentiality level]
[Version number]
22 March 2016
Dedicated Internet Access - DIA
4
[Presentation title]
[Vodacom division / department]
[Confidentiality level]
[Version number]
22 March 2016
DIA – Product Overview
• What is meant by Dedicated Internet Access (DIA)?
• Dedicated Internet Access means that the access bandwidth with
which a customer connects to our core-network is NOT shared. It is
made fully available only to that customer.
• DIA is offered as a blended service over multiple cable systems
ensuring a robust architecture and built in redundancy
• Vodacom Business offers Dedicated Internet Access to different
business segments, through various fixed and wireless access
technologies:
o
o
o
o
o
Leased Line
Microwave
Fibre
WiMAX
MPLS VPN – Internet Breakout
• Different offerings are available based on the customer’s
requirements
5
[Presentation title]
[Vodacom division / department]
[Confidentiality level]
[Version number]
22 March 2016
DIA – Product Overview
• DIA Premium
o DIA Premium is the flagship internet access service provided by VB. DIA Premium offers
the highest prioritization and capacity procured is fully allocated to the customer.
o Both local and international traffic enjoy full capacity at all times. The service is available
in increments of 64Kbps.
• DIA Direct
o DIA Direct is designed to offer superior performance and faster Internet speeds, costeffectively
o Local bandwidth portion is also non contended
NOTE: DIA Premium & DIA Direct are differentiated by their respective SLD/As
• DIA Local Only
o DIA Local Only offers a capacity fully allocated to the customer.
o This service is procured over and above what the clients international requirement is, as
international takes preference over local
6
[Presentation title]
[Vodacom division / department]
[Confidentiality level]
[Version number]
22 March 2016
DIA - High Level Product Definition
ZA
Internet
Local Capacity
Access
Premium
Local Internet
(South Africa)
64kbps – 1Gbps
7
[Presentation title]
[Vodacom division / department]
[Confidentiality level]
[Version number]
International
Capacity
Premium or
Direct
22 March 2016
Global
Internet
DIA - Network and Service Architecture
8
[Presentation title]
[Vodacom division / department]
[Confidentiality level]
[Version number]
22 March 2016
Dedicated Internet Access - DIA
• Vodacom Business’ Premium Internet Access service
• Corporate, Tier 2 ISPs & Larger SMMEs
• Large Capacities (1Mbps up to and over 155Mbps)
• Multi Access methods – Vodacom has the flexibility to provide
access to the core network via multiple access types. As such,
redundancy can be provided using both fixed and mobile access
from a single point.
• Managed Service
o Remote Monitoring and Support
o On-site installation and support
o Account, Project and Service Management
• Standard SLD will apply however…
• Service Level Agreements on Availability and Performance (Delay or
RTT, Packet Loss & availability) is optional
• IP address’ – a block of 8 (/29) is assigned as default (more may be
ordered but motivational is required)
9
[Presentation title]
[Vodacom division / department]
[Confidentiality level]
[Version number]
22 March 2016
DIA - Local Network layout
10
[Presentation title]
[Vodacom division / department]
[Confidentiality level]
[Version number]
22 March 2016
DIA – International Network and Service Architecture
11
[Presentation title]
[Vodacom division / department]
[Confidentiality level]
[Version number]
22 March 2016
DIA – Local versus International traffic
WAN Links
Telkom
SAIX
Local Links
BDR
Foreign Internet PoP
Local Internet PoP
Global
Internet
(via PacketExchange
Cogent)
VB
Network
IPLC
VB MSR
7609
IAR
SCE
BDR
P
P
SCE
BDR
Dominant Flow Of Traffic
12
[Presentation title]
[Vodacom division / department]
[Confidentiality level]
[Version number]
22 March 2016
DIA Peering and IP Transit
13
[Presentation title]
[Vodacom division / department]
[Confidentiality level]
[Version number]
22 March 2016
DIA – Service Level Definition
• In the corporate environment SLD’s are critical to ensure business continuity and
afford our customers peace of mind.
• Dedicated Internet Access will cater for the following main service level parameters
(a separate SLD will be used for the Access portion):
o Service Availability
o Latency
o Packet Delivery
14
[Presentation title]
[Vodacom division / department]
[Confidentiality level]
[Version number]
22 March 2016
DIA – Quoting
15
[Presentation title]
[Vodacom division / department]
[Confidentiality level]
[Version number]
22 March 2016
DIA Pricing – Basket comparison
16
[Presentation title]
[Vodacom division / department]
[Confidentiality level]
[Version number]
22 March 2016
Thank you
17
[Presentation title]
[Vodacom division / department]
[Confidentiality level]
[Version number]
22 March 2016
SLA
18
[Presentation title]
[Vodacom division / department]
[Confidentiality level]
[Version number]
22 March 2016
Mbps conversion to GiB
19
[Presentation title]
[Vodacom division / department]
[Confidentiality level]
[Version number]
22 March 2016